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Communicate with other field service employees, supervisors, or helpdesk staff, directly through your field service mobile application. Oracle Field Service’s context-aware collaboration tools let field service staff:
These contextual chat capabilities automatically connect users to the most appropriate person based on their current location, job type, or required skills. This instant-message–like feature allows field employees to connect, share information, and reassign work with drag-and-drop ease.
When managers and field employees collaborate, it speeds up problem resolution and reduces costly, time-consuming phone-based coordination. With Oracle Field Service’s virtual help desk interface, field employees can resolve issues quickly by leveraging the knowledge of their peers, resulting in a more efficient workforce and more completed jobs per day.
Users can broadcast important messages—safety warnings, traffic information, meeting reminders, and work requests—to selected groups or the entire field-based team. Requests can be accepted on a first-come, first-served basis. With field workers collaborating, back-office staff is able to focus on strategic, mission-critical tasks.
A patented engine collects time-based measurements on all field events and then uses those measurements to create a performance pattern profile or "work fingerprint" for each employee. Oracle Field Service leverages the data contained in these fingerprints to provide context for collaboration, so that employees always make the best connection to solve issues in the field.
Learn more about Oracle Field Service capabilities