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  4. Field Service

Connected field service software makes for better margins and happier customers

To give customers the service call experiences they expect, your systems must work together. Download this guide to learn how to build a strategically and tactically complete field service management system.

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Oracle recognized in Field Service Management for 10 years in a row

See why Gartner named us a Leader for supporting complex scenarios with AI-powered tools that reduce costs, improve technician efficiency, and prevent service disruptions.

Boost customer service metrics by 25% with Oracle Field Service

Learn how Bosch cut the average travel time between repair jobs from 39 to 29 minutes, helping techs fit in more jobs per day without going into overtime and save on fuel costs.

How to streamline your field service processes

01Match the right technician to the right job

Automatically assign and route your service teams based on service level agreements (SLAs), skills, location, availability, and individual performance patterns.

02Upgrade your field team’s mobile tools

Enable service teams to share expertise, tools, parts, and knowledge articles while collaborating over voice, text, or video in-app.

03Keep customers informed in real time

Consistently meet customer commitments and deliver timely automated communications.

04Simplify the management of your hybrid workforce

Easily onboard and schedule jobs with third-party contractors so they can access the same powerful mobile capabilities as your in-house teams.

05Connect parts, returns, orders, and billing

Oracle offers a fully integrated CRM, field service, and back-office service solution for a complete view of operations and logistics.

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Don’t keep customers waiting.

See how Milgard cut call times from 10 minutes to mere seconds and reduced delivery time from months to days with Oracle Field Service.

Watch the video (1:33)

Fuel growth with field service

The Operations Guide to Connected Devices

Discover three strategies for building a more connected field service infrastructure.

Making Sense of Field Service Knowledge and Collaboration

Learn how knowledge and collaboration drive on-time, efficient service.

Where is my technician?

See how customers can track a technician’s whereabouts and easily rate and review.

Discover Oracle Field Service