To give customers the service call experiences they expect, your systems must work together. Download this guide to learn how to build a strategically and tactically complete field service management system.
See why Gartner named us a Leader for supporting complex scenarios with AI-powered tools that reduce costs, improve technician efficiency, and prevent service disruptions.
Learn how Bosch cut the average travel time between repair jobs from 39 to 29 minutes, helping techs fit in more jobs per day without going into overtime and save on fuel costs.
Automatically assign and route your service teams based on service level agreements (SLAs), skills, location, availability, and individual performance patterns.
Enable service teams to share expertise, tools, parts, and knowledge articles while collaborating over voice, text, or video in-app.
Consistently meet customer commitments and deliver timely automated communications.
Easily onboard and schedule jobs with third-party contractors so they can access the same powerful mobile capabilities as your in-house teams.
Oracle offers a fully integrated CRM, field service, and back-office service solution for a complete view of operations and logistics.
See how Milgard cut call times from 10 minutes to mere seconds and reduced delivery time from months to days with Oracle Field Service.
Discover three strategies for building a more connected field service infrastructure.
Learn how knowledge and collaboration drive on-time, efficient service.
See how customers can track a technician’s whereabouts and easily rate and review.