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Oracle Intelligent Advisor

Oracle Intelligent Advisor helps service agents deliver the right advice to every customer. This decision automation solution empowers business users to configure rules, ensuring that responses are consistent and transparent to deliver efficient, personalized, and intelligent customer service.

See how Oracle Intelligent Advisor can help you.

Explore Intelligent Advisor

Self-service advice capabilities

Let customers efficiently help themselves resolve both simple and complex issues.

Personalized assistance

Provide personalized advice tailored to each person using intelligent online interviews.

Conversational support

Enrich conversational experiences through chats and chatbots.

Efficient records management

Embed an Intelligent Advisor interview within the body of a knowledge article to provide dynamic and personalized scenarios for customers and service agents.


Advice and rule authoring

Give business users the power to configure advice, either through a web browser or a desktop development tool.

Natural language support

Equip business users to establish and manage rules—without the need to engage a programmer.

Intuitive designer

Design intuitive and exceptional customer experiences (CX).

Browser-based rule authoring

Easily create and deploy decision-making services in a web browser, eliminating the need to install and manage a desktop development tool. Centralize the custom application logic and easily share decision-making rules with stakeholders.

Collaboration

Collaborate across your entire business, allowing multiple authors to write rules for interviews and decision service projects.


Customer service agent guidance and advice

Support your contact center agents in providing consistent and personalized advice and decisions across all channels, in any language.

Quick decision-making

Empower agents to quickly make decisions and decrease the need for escalation.

Easily resolve calls

Give service agents the means to easily handle all customer calls—from simple to complex.


Advice analytics and insights

Understand and improve customer experience through channel interviews and decision analytics.

What-if analysis

Leverage what-if analysis to assess the impact of changes in legislation, policies, or regulations on your customers.

Gain better customer insights

Understand which rules drive better customer experiences.


Automated decision services

Easily integrate automated, intelligent decision-making into your existing systems, processes, and workflows.

Connect to any app

Seamlessly connect with your existing applications to perform high-volume calculations and scale decision-making.

Automated decisions

Automate decisions and complex calculations with service workflows and batch processes.


Transparent decision compliance

Ensure company compliance by transparently recording and explaining the advice given and decisions made.

Detailed decision reporting

Discover insights into your customers’ journeys and determine compliance with your business standards using accurate and reliable analytics and reports.

Record and explain decisions

Provide detailed explanations for automated decisions.


Oracle Intelligent Advisor customer successes

Many of the world’s leading businesses use Oracle Intelligent Advisor to build a better customer experience.

City of Albuquerque
AON
Banco National
Beachbody
Kenya Revnue Authority
Turning Point
University of Western Australia
Western Sussex NHS Foundation Trust
Prince's Trust UK logo

Prince’s Trust UK revolutionizes how they reach out and assist youth with Oracle Intelligent Advisor

Key benefits—Intelligent advisor

Key benefits of Intelligent Advisor
October 21, 2020

Can Intelligent Advisor Be Used for Simple Data Collection?

Fiona Guy, Senior Principal Product Manager, Oracle

When collecting data using Intelligent Advisor, anything that an agent can use—such as decision guidance, prohibited decisions, generated documents, and decision letters—can all be calculated and saved with the data collected. Therefore, the agent who eventually handles the service ticket has opportunity to make a fair, accurate, and legally compliant decision.

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Resources

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Oracle Cloud readiness: CPQ

Release readiness

Get up to speed on the latest releases of Oracle Intelligent Advisor (for both B2B and B2C Service) and ensure that your upgrade is successful. Review the latest features including the innovations, capability overviews, business benefits, setup considerations, and usage tips.

Documentation library

Documentation

Oracle offers a wide range of documentation, videos, and tutorials that will help you learn more about Oracle Intelligent Advisor (for both B2B and B2C Service). You'll find all of these resources and more in the Oracle Help Center.

Community

Cloud Customer Connect

Cloud Customer Connect is Oracle's premier online cloud community. Specifically designed for peer collaboration, best practice sharing, and to provide needed tools for members so they can keep pace with product strategy. Members also provide feedback on sales, marketing, and service cloud solutions directly to Oracle development.

Cloud learning

Develop your Cloud CX skills

Oracle University provides a variety of learning solutions to help you build cloud skills, validate expertise, and accelerate adoption. Learn more about the training and certification you can rely on to ensure your organization's success.

Support and services

CX Cloud Marketplace

Power innovation with innovative partner applications and services. Find the most comprehensive list of sales, service, and marketing cloud applications in the Oracle Cloud Marketplace.

Best practices

Customer service best practices

Customer service is all of the interaction points that a company has with customers after (and even before) they buy and use products/services. It includes digital self-service activities or assisted activities through a contact center to offer product suggestions, troubleshoot issues and complaints, or respond to general questions. Great customer service is a competitive differentiator that promotes customer loyalty and advocacy.

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Chatbot and conversational AI interfaces

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Customer service anytime, anywhere

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The right knowledge at the right time

Oracle CX for Public Sector

Omnichannel constituent services

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