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Reimagine service. Deliver personalized, agile, and transparent advice throughout the customer journey. This powerful decision automation solution lets business users create the rules, so you can provide the right advice to each of your customers and empower your contact center agents to deliver truly personalized service. With Oracle Intelligent Advisor, you can quickly adapt to changing customer expectations, while tracking each part of the customer journey.
See how Oracle Intelligent Advisor can help you.
Let customers efficiently help themselves resolve both simple and complex issues.
Provide personalized advice tailored to each person using intelligent online interviews.
Enrich conversational experiences through chats and chatbots.
Embed an interview within the body of a knowledge article to provide dynamic and personalized scenarios for customers and service agents.
Give business users the power to configure advice, either through a web browser or a desktop development tool.
Equip business users to establish and manage rules—without the need to engage a programmer.
Design intuitive and exceptional user experiences.
Easily create and deploy decision-making services in a web browser, eliminating the need to install and manage a desktop development tool. Centralize the custom application logic and easily share decision-making rules with stakeholders.
Collaborate across your entire business, allowing multiple authors to write rules for interviews and decision service projects.
Support agents in providing consistent and personalized advice and decisions across all channels, in any language.
Empower agents to quickly make decisions without the need for escalation.
Give agents the means to easily handle all calls, from simple to complex.
Understand and improve your customer experiences through channel interviews and decision analytics.
Leverage what-if analysis to assess customer impact of changes in legislation, policies, or regulations.
Understand which rules drive better customer experiences.
Easily integrate intelligent decision-making into your existing systems and workflows.
Seamlessly connect with your existing applications to perform high-volume calculations and decisioning.
Automate decisions and complex calculations with service workflows and batch processes.
Ensure company compliance by transparently recording and explaining the advice given and decisions made.
Discover insights into the customer journey and determine compliance with your business standards with accurate and reliable analytics and reports.
Provide detailed explanations for automated decisions.
Many of the world’s leading brands use Oracle to build better customer experiences.
Deliver next-generation individualized service with consistent, automated advice and decisions.
Provide consistent guidance and decision-making through your self-service channels, call center, and partner channels.
Reduce queries, while maintaining consistency and transparency, by presenting detailed explanations for automated advice and decisions.
Easily understand the impact to customers when rules, laws, and regulations change.
Maintain proper audit trails and track all advice and decisions to guarantee that they are compliant with your business standards.
Today things change rapidly. Many times businesses don’t have the luxury to methodically strategize for new products or services. Agility is the key to handle any situation, and there’s a tool to give you that agility.Read the complete post
See what’s new in Intelligent Advisor, formerly Oracle Policy Automation. Review the latest features, including capability overviews, business benefits, setup considerations, and usage tips.
The Oracle Help Center provides documentation and tutorials covering Oracle Intelligent Advisor and other products within Oracle Service.
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Extend your service ecosystem and power innovation with partner applications and services available through Oracle Cloud Marketplace. Find the most comprehensive list of apps for sales, service, marketing, ecommerce, and more.
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