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Oracle Intelligent Advisor helps service agents deliver the right advice to every customer. This decision automation solution empowers business users to configure rules, ensuring that responses are consistent and transparent to deliver efficient, personalized, and intelligent customer service.
See how Oracle Intelligent Advisor can help you.
Let customers efficiently help themselves resolve both simple and complex issues.
Provide personalized advice tailored to each person using intelligent online interviews.
Enrich conversational experiences through chats and chatbots.
Embed an Intelligent Advisor interview within the body of a knowledge article to provide dynamic and personalized scenarios for customers and service agents.
Give business users the power to configure advice, either through a web browser or a desktop development tool.
Equip business users to establish and manage rules—without the need to engage a programmer.
Design intuitive and exceptional customer experiences (CX).
Easily create and deploy decision-making services in a web browser, eliminating the need to install and manage a desktop development tool. Centralize the custom application logic and easily share decision-making rules with stakeholders.
Collaborate across your entire business, allowing multiple authors to write rules for interviews and decision service projects.
Support your contact center agents in providing consistent and personalized advice and decisions across all channels, in any language.
Empower agents to quickly make decisions and decrease the need for escalation.
Give service agents the means to easily handle all customer calls—from simple to complex.
Understand and improve customer experience through channel interviews and decision analytics.
Leverage what-if analysis to assess the impact of changes in legislation, policies, or regulations on your customers.
Understand which rules drive better customer experiences.
Easily integrate automated, intelligent decision-making into your existing systems, processes, and workflows.
Seamlessly connect with your existing applications to perform high-volume calculations and scale decision-making.
Automate decisions and complex calculations with service workflows and batch processes.
Ensure company compliance by transparently recording and explaining the advice given and decisions made.
Discover insights into your customers’ journeys and determine compliance with your business standards using accurate and reliable analytics and reports.
Provide detailed explanations for automated decisions.
Many of the world’s leading businesses use Oracle Intelligent Advisor to build a better customer experience.
Deliver next-generation individualized service with consistent, automated advice and decisions.
Provide consistent guidance and decision-making through your self-service channels, call center, and partner channels.
Reduce queries, while maintaining consistency and transparency, by presenting detailed explanations for automated advice and decisions.
Easily understand the impact to customers when rules, laws, and regulations change.
Maintain proper audit trails and track all advice and decisions to guarantee that they are compliant with your business standards.
When collecting data using Intelligent Advisor, anything that an agent can use—such as decision guidance, prohibited decisions, generated documents, and decision letters—can all be calculated and saved with the data collected. Therefore, the agent who eventually handles the service ticket has opportunity to make a fair, accurate, and legally compliant decision.Read the complete post
Get up to speed on the latest releases of Oracle Intelligent Advisor (for both B2B and B2C Service) and ensure that your upgrade is successful. Review the latest features including the innovations, capability overviews, business benefits, setup considerations, and usage tips.
Oracle offers a wide range of documentation, videos, and tutorials that will help you learn more about Oracle Intelligent Advisor (for both B2B and B2C Service). You'll find all of these resources and more in the Oracle Help Center.
Cloud Customer Connect is Oracle's premier online cloud community. Specifically designed for peer collaboration, best practice sharing, and to provide needed tools for members so they can keep pace with product strategy. Members also provide feedback on sales, marketing, and service cloud solutions directly to Oracle development.
Oracle University provides a variety of learning solutions to help you build cloud skills, validate expertise, and accelerate adoption. Learn more about the training and certification you can rely on to ensure your organization's success.
Power innovation with innovative partner applications and services. Find the most comprehensive list of sales, service, and marketing cloud applications in the Oracle Cloud Marketplace.
Customer service is all of the interaction points that a company has with customers after (and even before) they buy and use products/services. It includes digital self-service activities or assisted activities through a contact center to offer product suggestions, troubleshoot issues and complaints, or respond to general questions. Great customer service is a competitive differentiator that promotes customer loyalty and advocacy.
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