Change your customer service strategy to become digital first. Read our guide to learn how to adapt the service you offer to meet the rapidly changing needs of your customers and team.
Learn why Gartner recognized us for predicting customer service needs, automating processes, and helping organizations quickly adapt to COVID-19.
Discover how SPECIAL.T by Nestlé used Oracle Service to decrease support costs while providing consistent, personalized service experiences for more than 2,000 global and local brands.
Provide the type of service customers want, when, and where they need it—whether it’s a routine issue for a single customer or a disruption affecting many.
Combine intelligent service automation and human assistance for the best service experiences anytime, anywhere—helping customers engage on any channel and stay connected.
Free agents from repetitive tasks and give them the tools they need to deliver authentic, personalized service that increases customer loyalty.
Enhance customer service experiences by leveraging business data. Only Oracle connects customer service to marketing, sales, supply chain, and financial applications, giving you a complete picture of every customer.
See how the City of Albuquerque adapted their support to offer citizens award-winning experiences 24/7 via their preferred channels.
Give customers choice and convenience with assisted service and self-service.
Take this self-guided tour to see how a unified view of the customer can improve service, build loyalty, and drive revenue.
Learn how to free customer service agents from repetitive tasks so they can focus on increasing customer value and loyalty.