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Discover Oracle B2B Service in this product tour.
Build customer relationships and enhance communication by offering a variety of self-service options along with the ability to connect directly to the right customer service agent.
Offer the instant responses your customers value with natural language, self-service experiences powered by AI-driven interfaces.
Integrate fast, accurate service throughout your website. Offer customers the choice to chat with an agent or search your knowledgebase while browsing your website.
Build better relationships with your customers with highly configurable and easily deployed chat rules, offering your customers the option to chat with a service agent at any time.
Create better service engagements and provide the right information, advice, and guidance in any situation using one- or two-way video chat.
Communicate with customers across a variety of social messaging platforms and SMS text.
Dynamically deliver unsurpassed experiences using a set of rule-based controls and site definitions to identify and act upon common context clues.
Allow service agents real-time visibility to your B2B customers’ screens to quickly troubleshoot and solve issues faster.
Tap existing mobile and web apps to capture and analyze data across all digital interaction points. Feed agents the insights needed to provide the highest level of service.
Provide outstanding customer service by giving your contact center team easy access to account-specific details. Manage service requests from multiple channels and collaborate with larger account teams—all from an easy-to-use interface.
Deliver authentic customer service to your top accounts and efficiently manage service issues, all from an easy-to-access, browser-based interface.
Provide high-touch, contextually-based responses at any time, on any channel, all while delivering a personalized, highly engaging service experience to everyone.
Stay informed on historic and planned high-value customer activities, including renewal cycles and critical issues.
Automatically route incoming call center and helpdesk cases to the most appropriate agent to provide high-value customers with the best resolutions.
Readily provide tailored content responses for contact center agents.
Lead agents through a series of questions and answers to easily diagnose issues and solve problems.
Consistently capture the voice of the customer across all channels and consolidate it to make sure customers don’t encounter unwanted hurdles or roadblocks.
Differentiate your contact center operations with actionable insights sourced from a variety of prebuilt and custom reports.
Build a solid foundation for success with clean, consistent data. Consolidate account and contact data from multiple sources, standardize addresses, and resolve duplicate record issues.
Give your sales, marketing, and service teams the data to easily manage accounts, run effective campaigns, and identify up- and cross-sell opportunities.
Fill gaps and update customer profile data with AI-sourced, second- and third-party information to provide your service and sales teams with comprehensive customer profiles.
Provide real-time customer data for smarter service, allowing your service teams to support the entire customer lifecycle in a consistent manner.
Sell more efficiently by migrating both simple and complex products and processes online. Connect financial and supply chain data to provide high-value customers with full product transparency.
Deliver a modern, B2C-caliber customer experience while supporting unique B2B commerce requirements, such as contract pricing, customer catalogs, approval workflows, multilevel organizations, punchout, and more.
Provide site and experience-management control to your business users with a code-free, drag-and-drop interface.
Provide a connected, intelligent, and agile buying experience through integrations that continuously grow the value of your customer and company data.
Harness the flexibility of Oracle CX Commerce to take your B2B commerce experiences to new places, reach new customers, and grow revenue.
Make service teams more efficient and productive with an integrated set of knowledge management capabilities, including advanced natural language processing search, flexible content authoring and publishing tools, comprehensive analytics, as well as a variety of self-service and agent-facing knowledge applications.
Quickly create knowledge articles and deliver the best answers quickly with an easy-to-use authoring tool and rich media support.
Go beyond a static FAQ with search that suggests contextual answers based on previous interactions or service requests. Advanced natural language processing search makes it easy to find answers through natural conversations.
Provide global users with a seamless customer experience, no matter their language of choice. Easily translate articles across multiple touchpoints with side-by-side translation comparisons.
Tailor your support and advice throughout the customer service experience. Provide a new level of automated, personalized advice, with detailed analytics for full understanding and transparency.
Provide customers with self-service capabilities for both simple and complex requests.
Put the power to configure advice experiences in the hands of subject matter experts and business users.
Guide agents to provide consistent and personalized advice and decisions across all channels, in any language.
Improve the customer service experience and gain valuable insights with channel interviews and decision analytics.
Reduce risk by easily integrating intelligent decision-making into your existing systems and workflows.
Ensure that you remain compliant by transparently recording, providing, and explaining all advice and decisions.
Create, curate, and deliver the right content to whatever device or platform your on-the-move B2B customers prefer.
Create the right content for the right audience using a smart-authoring platform that leverages AI and machine learning to seamlessly tag and augment content.
Create and manage videos that get attention and keep customers engaged. Video tagging, collaboration, and an easy publishing process streamlines everything.
Put the right content in the right place and make it available whenever and wherever customers engage with your brand.
Work within and across teams using a variety of content creation and productivity tools connected to a centralized content hub.
Create and add content through popular applications with integrations that allow you to augment Oracle CX Content features with smart authoring and digital asset management.
Extend the function of a traditional customer data platform to a complete customer intelligence platform. With built-in AI and machine learning, Oracle CX Unity helps you connect data to create a single, dynamic view of each customer and activate those profiles in real time.
Bring all customer data together, no matter where it resides, to form a unified, 360-degree customer profile. Gather and apply data signals to a customer profile in real time for the most up-to-date customer data set.
Enrich your first-party data with smart data. Calculate key indicators from your first-party data (such as propensity to churn and customer lifetime value) and add attributes from second- and third-party data sources so you understand your customers at a deeper level.
Discover customers’ behaviors and better understand their intent in order to provide better up- and cross-sell opportunities.
Use AI and machine learning to model, predict, and recommend the optimal customer experience, measure customer engagement, and improve customer lifetime value.
Use actionable intelligence to build the best experience for your B2B customers and maintain context across their entire CX journey. Integrate CX Unity across all CX applications for faster time to value.
Connect sales and service interactions seamlessly across the entire customer journey, allowing all customer-facing teams to better serve high-value accounts.
Build key customer relationships by offering superior customer service with a variety of options—self-service through digital technologies or agent-assisted service on the channel of choice.
Effectively manage critical dates and contractual obligations with milestone, entitlement, and service level agreement (SLA) tracking to exceed your customers’ expectations.
Create role-appropriate visibility for user interfaces and reporting, ensuring that you develop and nurture the right account relationships.
A complete sales and service solution that offers you sales forecasting, lead management, a mobile assistant, the ability to create service requests, and more!
Take sales and service to the next level with pre-built connections to sales planning, customer service, CPQ, Marketing, and more. Include channel partners with a full-featured Sales solution as well.
Access advanced features and tailor the Sales and Service experience with data models, user experiences, and process flows designed specifically for your industry.
For additional pricing information, contact us. Minimum of 10 users.
Customer experience isn’t just an issue for B2C brands. B2B customers have the same high expectations. This transformation in how your customers interact with your brand requires you to reimagine everything, from marketing and sales strategies to service and revenue models.Read the complete post
Oracle offers a wide range of documentation, videos, and tutorials that will help you learn more about Oracle B2B Service. You'll find all of these resources and more in the Oracle Help Center.
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