Oracle Advanced Customer Services—Product Support
Services for Oracle Database
Resources by Service Area
Systems Optimization
- Advanced Services for Oracle Autonomous Database (PDF)
- Advanced Services for Oracle Exadata Cloud at Customer (PDF)
- Advanced Services for Oracle Management Cloud (PDF)
- Advanced Services for Oracle Private Cloud at Customer (PDF)
- Oracle Advanced Services for DevOps (PDF)
- Oracle Advanced Support Knowledge Workshop (PDF)
- Oracle Advanced Support Knowledge Workshop for Oracle Engineered Systems (PDF)
- Oracle Autonomous Database Starter Pack (PDF)
- Oracle Backup and Recovery Review (PDF)
- Oracle Backup and Recovery Services for Oracle Secure Backup (PDF)
- Oracle Capacity Planning Review and Recommendations (PDF)
- Oracle Customer Replaceable Unit Installation Service (PDF)
- Oracle High Availability Review and Recommendations (PDF)
- Oracle Load Testing and Analysis Service (PDF)
- Oracle Modernization and Upgrade Roadmap (PDF)
- Oracle Performance Tuning and Benchmarking Service for Oracle Database Environments (PDF)
- Oracle Platform Provisioning and Readiness Support (PDF)
- Oracle Premier Support Qualification (PDF)
- Oracle Preproduction Readiness Review (PDF)
- Oracle Private Cloud Database Provisioning and Readiness Support (PDF)
- Oracle Standard Software Installation and Configuration for Oracle Database Security (PDF)
- Oracle Standard System Installation (PDF)
- Oracle Supportability Planning and Design (PDF)
- Oracle System Application Readiness Service (PDF)
- Oracle Systems Optimization Support (PDF)
- Oracle Upgrade Support for Oracle Database (PDF)
- Oracle Workload Planning and Design (PDF)
- Unleash the Power of Oracle Cloud at Customer (PDF)
Expert Support
Transition Support
- Oracle Transition Service: Data Transfer to Oracle Cloud Infrastructure Appliance (PDF)
- Safe and Efficient Transition of Oracle Databases to Cloud or On Premises (PDF)
- Oracle Cloud at Customer Readiness Service (PDF)
- Oracle Consolidation Planning Service for Oracle Database (PDF)
- Oracle Consolidation Planning Service for Systems (PDF)
- Oracle Data Transfer Services (PDF)
Mission Critical Support
- Advanced Support Tactics for Optimizing Oracle Systems (PDF)
- Network Grade Support: Maximum Availability and Performance for Oracle Communications Solutions (PDF)
- North American Payroll Tax Updates for PeopleSoft HCM (PDF)
- Oracle Advanced Database Support (PDF)
- Oracle Advanced Support Assistance (PDF)
- Oracle Business Critical Assistance (PDF)
- Oracle Cloud Priority Support for IaaS and PaaS (PDF)
- Oracle Cloud Priority Support for SaaS (PDF)
- Oracle Market-Driven Support for Oracle Database 10g Release 2 (PDF)
- Oracle Network Grade Support (PDF)
- Oracle Priority Support (PDF)
- Oracle Priority Support Advantage (PDF)
- Oracle Priority Support Connected (PDF)
- Oracle Priority Support for Hotel, Food, and Beverage (PDF)
- Oracle Software Enhancement Service for Oracle Entitlements Server 11gR2 (PDF)
- Oracle Solution Support Center (PDF)
- Oracle Solution Support Center Connected (PDF)
- Oracle Solution Support Center for Cloud (PDF)
- Severity 1 Fixes and Legislative Updates for Oracle PeopleSoft Campus Solutions 9.0 (PDF)
- Severity 1 Fixes for Oracle PeopleSoft Enterprise Financials and Supply Chain Management (FSCM), and Human Capital Management (HCM) (PDF)
- Severity 1 Fixes, Security Updates and US1099 Tax Updates for Oracle E-Business Suite 11.5.10 (PDF)
- Thrive in the Cloud with Agile Support Solutions (PDF)
- United Kingdom Payroll Tax Updates for PeopleSoft HCM (PDF)
Managed Applications and Help Desk
- Oracle Cloud Business Help Desk for Retail (PDF)
- Modern Managed Applications Services (PDF)
- Oracle Managed Application Cloud (PDF)
- Move, Modernize, and Manage Oracle Applications (PDF)
- Infographic: Let Oracle Manage Your Oracle Applications in the Cloud (PDF)
- Oracle Mission Critical Support for SaaS (PDF)
- Oracle Functional Help Desk for Retail and Hospitality (PDF)
- Oracle Managed Applications Unlimited on Oracle Technology Cloud (PDF)
- Oracle Managed Cloud Helpdesk for Applications Unlimited (PDF)
- Oracle Managed Cloud Functional Help Desk for Applications (PDF)
- Oracle Managed Cloud Regression Testing (PDF)
- Oracle Monitoring and Advisory Service for Applications Unlimited (PDF)
- Technical Administration Services (PDF)
Managed Platform
Security Support
- Oracle Managed Security Penetration Testing Service (PDF)
- Oracle Managed Security Web Application Vulnerability Assessment Service (PDF)
- Managed Security Services for Oracle Cloud and On Premises (PDF)
- Oracle Database Breach Support (PDF)
- Oracle Database Security Review and Support (PDF)
- Oracle Managed Identity Services (PDF)
- Oracle Managed Identity Cloud Service (PDF)
- Oracle Managed Security Operations Center for Cloud (PDF)
- Oracle Managed Security Vulnerability Assessment Service for Oracle Cloud (IaaS/PaaS) (PDF)
- Oracle Security Design and Hardening Support (PDF)
- Oracle Security Review and Recommendations (PDF)
- White paper: A High-Level Guide to Effective Identity Management in the Cloud (PDF)
- Oracle Managed Compliance Services (PDF)
- White paper: Help Address GDPR Compliance Using Oracle Advanced Customer Services and Oracle Security Solution (PDF)
- White paper: USDM Position Paper: Oracle Tech Cloud GxP for Life Science Customers (PDF)
Federal Managed Cloud Services
Services by Products
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