Oracle Advanced Customer Services

Advanced Customer Services OpenWorld 2018
Oracle Advanced Customer Services at OpenWorld 2018

October 22-25, 2018, in San Francisco, CA

Connect with Oracle Advanced Customer Services at Oracle OpenWorld 2018

Join our experts and attend informative sessions that will help you make the most of your Oracle investment. View demos of our industry-leading solutions and meet us at Stars Bar to get your questions answered. The following information outlines what we're doing and where to find us at Oracle's largest technology conference of the year. Check back often for the latest updates.

Customer Welcome Center Demos

Customer Welcome Center Demos

Join the experts demonstrating key services and capabilities of Oracle Advanced Customer Services. Learn firsthand how our flexible solutions support your innovation and business growth.

  • Location: 661 Howard Street, San Francisco, CA 94105
  • Hours: Monday-Wednesday, 8:00 a.m. - 4:00 p.m.

Support Stars

Support Stars Bar

Come meet the Oracle Advanced Customer Services experts. Learn how we can help you both maximize and modernize your existing infrastructure. Share your business challenges and learn more about how our solutions can support your technology innovation and accelerate adoption of the latest SaaS applications and cloud platform technologies.

  • Location: Moscone West, 3rd Floor
  • Hours:
      - Monday, October 22: 10:00 a.m. – 5:30 p.m.
      - Tuesday, October 23: 10:00 a.m. – 6:30 p.m.
      - Wednesday, October 24: 10:00 a.m. – 5:00 p.m.
      - Thursday, October 25: 10:00 a.m. – 3:30 p.m.

Learning Sessions

  • Journey to the Cloud: Latin America Customer Success Showcase

    This highly interactive panel discussion highlights Latin American customers who have leveraged Oracle Advanced Customer Services to help transition their Oracle software to the cloud using optimized, Information Technology Infrastructure Library (ITIL)–based processes. These customers describe the benefits they realized from their journey to cloud, including accelerating business results, lowering risk, reducing total cost of ownership for their IT, and lowering costs across their organizations.

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  • Oracle Cloud Infrastructure: A Proven End-to-End Approach to IaaS

    Cloud computing offers many benefits including increased scalability, flexibility, availability, and productivity. While cloud computing shares similarities with other service-delivery models such as managed services, cloud computing also offers its own unique opportunities and complexities. In this session learn how Oracle Advanced Customer Services can transition your systems to an Oracle Cloud IaaS environment and manage your systems there. Oracle Advanced Customer Services has a holistic and pragmatic approach to cloud adoption with custom-developed tools and experience-based expertise. Join this session to learn more about the benefits of leveraging Oracle Advanced Customer Services to ensure the success of your cloud journey.

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  • Achieving Operational Excellence with Oracle Cloud: Safaricom's Experience

    Is your IT infrastructure the core of your organization's success? It is for Safaricom, the leading mobile network provider in East and Central Africa, and operator of a branchless banking service. In this session, discover how Oracle Advanced Customer Services efficiently manages Safaricom's vast estate of Oracle engineered systems with 24/7 diagnostic and remediation support. Oracle Advanced Customer Services ensures high system performance and operational excellence, enabling Safaricom to maintain high transaction rates and realize its corporate mission of spurring economic growth and transforming the lives of Kenyans.

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  • Break Down Barriers with DevOps to Accelerate Innovation

    The rapid provisioning of DevTest and production environments is essential in modern IT because it enables an agile and robust DevOps pipeline and operation. For organizations to excel, they need to release new applications quickly and efficiently. In this session, you’ll learn how to transform your current environment into an agile DevOps platform using complete infrastructure, database, middleware, Oracle Applications Unlimited, and industry solutions. Oracle Advanced Customer Services has the expertise and tools to help you rapidly adopt, execute, and manage your DevOps practices on cloud or on-premises platforms. Join this session to see Oracle Advanced Customer Services DevOps platform services and tools in action.

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  • Make the Most of Your Oracle Cloud at Customer Investment

    Hear from the experts about how you can leverage the benefits of Oracle technology while maximizing your investment in the Oracle Cloud at Customer suite, including Oracle Cloud at Customer, Oracle Exadata Cloud at Customer, and Oracle Big Data Cloud at Customer. In this session, see Oracle Cloud at Customer use cases and discuss how this platform can help your business. Discover how Oracle Advanced Customer Services can help jumpstart your organization's transition and efficiently manage your workloads in the Oracle Cloud at Customer environment.

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  • Embrace Oracle Autonomous Database and Accelerate Adoption

    Oracle Autonomous Database brings enormous benefits in database management and operational efficiency. This approach allows you to focus your resources on strategic applications and business initiatives. In this session learn how to prepare your database environments for fast Oracle Autonomous Database onboarding. Gain insights into how Oracle Advanced Customer Services can provide tailored support to help with the integration of Autonomous Databases and management of your hybrid database environments.

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  • Insights into an Integrated HCM Solution: Daimler’s Transformation

    In this session learn how Daimler AG, a multinational automotive corporation, is moving to a hybrid cloud solution leveraging Oracle SaaS integrated with Oracle’s PeopleSoft solutions on Oracle’s engineered systems. With guidance and expertise from Oracle Advanced Customer Services, Daimler has optimized its infrastructure, driven product adoption, and enhanced application performance and security. Hear how Daimler manages its transition to the cloud and how Oracle Advanced Customer Services is helping the company reduce risk and achieve business goals.

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  • Seize the Day: Accelerate and Optimize Business Cloud Adoption

    Prepare your business for cloud success with help from Oracle Advanced Customer Services. In this session, you’ll learn how Oracle Advanced Customer Services' functional services such as mission-critical support for SaaS help IT and business owners readily adopt the cloud and maximize cloud investments. Learn strategies to address common challenges, including change management in a SaaS and PaaS environment; recruitment, development, and retention of cloud functionality; and technical skills to support your business in the cloud. Discover how to address business processes that are integrated in hybrid cloud scenarios where processes span multiple cloud and on-premises workloads.

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  • Protect Your Business and Your Data with Oracle Managed Security Services

    Data security, integrity, privacy, and compliance with regulatory requirements are a top priority for most companies, whether they run their databases and applications in their own data centers or on cloud platforms. Today, organizations are challenged to address security requirements while also running and growing their businesses. In this session, you’ll hear from the experts on how to securely transition critical business applications and protect sensitive data when moving to Oracle Cloud. Learn how Oracle Managed Security services can help you achieve and maintain compliance, better manage users and roles, and secure access to your on-premises and cloud services while saving time and money.

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  • Oracle's Applications Unlimited Products Are Thriving in the Cloud

    Running Oracle's Applications Unlimited products on Oracle Cloud Infrastructure enables customers to realize the benefits of the cloud and be part of a hybrid cloud strategy. Oracle E-Business Suite, Oracle's PeopleSoft, and other Oracle Applications Unlimited products can continue to fulfill an organization's core business requirements while lowering infrastructure costs. In this session, customers will describe how they benefit from running Oracle Applications Unlimited on Oracle Cloud Infrastructure with the support of Oracle Advanced Customer Services. The result? They save time, money, and valuable IT budget for more strategic business initiatives, and also help customers with security and functional services.

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  • The Forgotten Necessities: Complementing SaaS with PaaS

    SaaS is a great way to run your business with industry-leading software without the pain and expense of maintaining the applications or data center. Cloud applications do not typically sit in isolation and frequently integrate with many other cloud workloads and on-premises applications via application programming interfaces or extensions on PaaS and IaaS. How does your business proactively monitor and manage these integrations and extensions to minimize the impact of ongoing change? Join this session and learn how Oracle Advanced Customer Services SaaS experts have helped customers successfully manage and monitor SaaS integrations and extensions and how these services can help you deliver increased value to your business.

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  • Moving Siebel Loyalty to Oracle Cloud Infrastructure: A Smiles S.A. Case Study

    Smiles, the largest customer loyalty program in Brazil, with more than 14 million participants and a network of more than 150 airlines and commercial partners, moved its Oracle's Siebel Loyalty system to Oracle Cloud. In this session hear from Smiles about how it leveraged Oracle Advanced Customer Services' expertise and tailored services to upgrade, transition, run, and maintain Siebel IP2017 on Oracle Cloud Infrastructure, including Oracle Exadata Cloud Service. This strategic initiative helped Smiles achieve key goals, including cloud elasticity, DevOps capabilities, zero downtime, and top performance, that supported its dynamic business with cutting-edge technology.

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  • Moving Peoplesoft to Oracle Cloud Infrastructure: A Vale S.A. Case Study

    In this session hear Vale, a Brazilian multinational mining company, describe its very successful journey to Oracle Cloud. Learn about its success strategies and lessons learned about the implementation and transition phases. See how Vale leveraged the expertise of Oracle Advanced Customer Services to move its Oracle Applications Unlimited to Oracle Cloud Infrastructure. Hear how Oracle Advanced Customer Services also provided a functional service desk and support for customizations, extensions, and integrations to maximize the business benefit Vale receives from its mission-critical systems.

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  • Identity Management Across Hybrid Cloud Applications: A Vodafone Case Study

    In this session Vodafone, a British multinational telecommunications conglomerate, discusses how it leveraged Oracle Advanced Customer Services to provide its next-generation identity and access management and authentication platform on Oracle Cloud, controlling identity and access for 300,000 users. Hear how Oracle Advanced Customer Services helped reduce Vodafone's implementation time and transition to cloud risk, using Oracle Cloud Infrastructure and Oracle Identity Management. Discover how the new Oracle Managed Identity Cloud Service simplifies and accelerates SaaS and on-premises identity management and governance, enabling enterprises to manage the entire user lifecycle across all enterprise resources, both inside and beyond a firewall.

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