Oracle Advanced Customer Support

Advanced Customer Support
Services to Drive Oracle
Cloud Success

Maximize the availability, performance, and value of Oracle
solutions—throughout the entire lifecycle—with tailored,
proactive services and mission-critical support.

Why Oracle Advanced Customer Support?

No one offers more personalized and proactive mission-critical support for Oracle technology than Oracle. Building on Oracle Premier Support, Oracle Advanced Customer Support operates globally and partners closely with Oracle Development to deliver a broad range of services that help our customers maximize solution availability, performance, and value. We currently serve more than 4,000 customers in all major industries, including 82 percent of Fortune 100 companies and 84 percent of the top 50 world governments.

  • 3000

    experienced advanced support engineers are available worldwide to help you improve IT operations, performance, security, and availability

  • Leverage our Connections

    With direct links to Oracle Product Development and Global Support, we provide faster resolution to issues.

  • Seamless Support

    Oracle’s team of support experts understands your unique business requirements and goals. We offer a range of services to support you on your journey to a public, private, or hybrid cloud.

  • Simplified and Accelerated

    Leverage our expertise, best practices, and tools for proactive and consistent support.

  • We offer flexible, tailored support services to meet your specific business needs.

  • Connected
  • Integrated
  • Automated
  • Tailored

Customer Successes

Neiman Marcus
Cisco Optimizes Performance with Oracle Advanced Customer Support

“I would recommend Oracle Advanced Customer Support services because they provide comprehensive solutions... as well as [an] onsite dedicated engineering team to provide faster business solutions..” (1:32)

—Chandra Rapolu, IT Manager, Cisco Systems
AT&T Maximizes Availability with Advanced Customer Support
AT&T Maximizes Availability with Advanced Customer Support

“Oracle Advanced Customer Support services has contributed to our success by making the application available. In addition, even when we had issues, they ensured that the system returned to service as quickly as possible.” (2:18)

—Bryon Rickey, Director of Production Operations, AT&T
Eastern Municipal Water District
University of Central Florida Benefits from Superior Support

CTO Robert Yanckello explains how Oracle Advanced Customer Support delivers top-notch support. Yanckello also points out that purchasing hardware and software from one company helps avoid finger-pointing while achieving quick results. (2:05)