Oracle Advanced Customer Support

Advanced Customer Support
Services to Drive Oracle
Cloud Success

Maximize the availability, performance, and value of Oracle
solutions—throughout the entire lifecycle—with tailored,
proactive services and mission-critical support.

Why Oracle Advanced Customer Support?

For more than 15 years, Oracle Advanced Customer Support has been providing outstanding personalized and proactive mission critical support to our 4,000 customers in all major industries globally, offering support through every step of our customer’s lifecycle.

Our industry continues to change rapidly, and we know our customers must continue to modernize. Advanced Customer Support services allow our customers to minimize risk and cost, and rapidly gain business advantage by implementing and supporting each customer’s unique innovation journey with highly integrated and tailored services.

Whether that journey is to modernization, Public, Private or Hybrid Cloud, our services and industry leading expertise can support our customers through each step.


  • 3,000

    experienced advanced support engineers are available worldwide to help you improve IT operations, performance, security, and availability

  • We Are Connected

    With direct links to Product Development and Global Support enabling us to provide faster resolution to issues. We are also connected to our customers globally via our unique Advanced Support Platform, providing 24 x 7 monitoring, management, migration and provisioning services.

  • We Are Integrated

    With your business needs. Whether you are on the journey to hybrid, private or public cloud solutions, we have services, experience and expertise globally to ensure you achieve your business goals.

  • We Can Automate

    Leveraging our tooling and IP to bring simplicity and consistency to our your Oracle ownership. Driving up automation and consistent support quality and driving down your cost.

  • We Are Tailored

    Providing flexible and tailored service solutions that meet each customer’s specific business needs.

  • Connected
  • Integrated
  • Automated
  • Tailored


Customer Successes

Neiman Marcus
Cisco Optimizes Performance with Oracle Advanced Customer Support

“I would recommend Oracle Advanced Customer Support services because they provide comprehensive solutions... as well as [an] onsite dedicated engineering team to provide faster business solutions..” (1:32)

—Chandra Rapolu, IT Manager, Cisco Systems
AT&T Maximizes Availability with Advanced Customer Support
AT&T Maximizes Availability with Advanced Customer Support

“Oracle Advanced Customer Support services has contributed to our success by making the application available. In addition, even when we had issues, they ensured that the system returned to service as quickly as possible.” (2:18)

—Bryon Rickey, Director of Production Operations, AT&T
Eastern Municipal Water District
University of Central Florida Benefits from Superior Support

CTO Robert Yanckello explains how Oracle Advanced Customer Support delivers top-notch support. Yanckello also points out that purchasing hardware and software from one company helps avoid finger-pointing while achieving quick results. (2:05)