Oracle Priority Support—Services

Comprehensive Software Support
Priority Service Request Handling for Critical Issues
  • Services

Oracle Cloud Priority Support

Oracle Cloud Priority Support

Faster problem resolution for Oracle Cloud through priority handling of critical service requests and proactive guidance.

Faster Problem Resolution

  • Priority response and resolution of service requests and bugs
  • Time-based escalations
  • Service level standard response times
  • Priority access to change management windows

Tailored Guidance

  • Technical Account Manager
  • Quarterly reviews
  • Personalized portal

Preferred Access to Oracle Technical Knowledge

  • Knowledge transfer sessions
  • Live chats with development experts
Data sheet: Oracle Cloud Priority Support (PDF)

Oracle Priority Support

Oracle Priority Support

Faster problem resolution for on-premises Oracle software, hardware and Engineered Systems through priority handling of service requests and proactive guidance.

Faster Problem Resolution

  • Priority response and resolution of service requests and bugs
  • Time-based escalations
  • Service level standard response times

Tailored Guidance

  • Technical Account Manager
  • Quarterly reviews
  • Personalized portal

Preferred Access to Oracle Technical Knowledge

  • Knowledge transfer sessions
  • Live chats with development experts
  • Preferred access to Oracle events
Data sheet: Oracle Priority Support (PDF)

Oracle Priority Support Connected

Oracle Priority Support Connected

Oracle Priority Support Connected provides Oracle Database customers with all the benefits of Oracle Priority Support, plus automated, network-delivered services offering proactive risk prevention, real-time reporting, and greater efficiency.

Faster Problem Resolution

  • Priority response and resolution of service requests and bugs
  • Time-based escalations
  • Service level standard response times

Tailored Guidance

  • Technical Account Manager
  • Quarterly reviews
  • Personalized portal

Preferred Access to Oracle Technical Knowledge

  • Knowledge transfer sessions
  • Live chats with development experts
  • Preferred access to Oracle events

Oracle Connected Service Components

  • Database fault monitoring
  • Database security compliance reporting
  • Proactive database patch advisory
  • Proactive database health checks
Data sheet: Oracle Priority Support Connected (PDF)

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