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Trending Questions
Oracle Priority Support—Services
Priority Service Request Handling for Critical Issues
- Services
Oracle Cloud Priority Support
Faster problem resolution for Oracle Cloud through priority handling of critical service requests and proactive guidance.
Faster Problem Resolution
- Priority response and resolution of service requests and bugs
- Time-based escalations
- Service level standard response times
- Priority access to change management windows
Tailored Guidance
- Technical Account Manager
- Quarterly reviews
- Personalized portal
Preferred Access to Oracle Technical Knowledge
- Knowledge transfer sessions
- Live chats with development experts
Oracle Priority Support
Faster problem resolution for on-premises Oracle software, hardware and Engineered Systems through priority handling of service requests and proactive guidance.
Faster Problem Resolution
- Priority response and resolution of service requests and bugs
- Time-based escalations
- Service level standard response times
Tailored Guidance
- Technical Account Manager
- Quarterly reviews
- Personalized portal
Preferred Access to Oracle Technical Knowledge
- Knowledge transfer sessions
- Live chats with development experts
- Preferred access to Oracle events
Oracle Priority Support Connected
Oracle Priority Support Connected provides Oracle Database customers with all the benefits of Oracle Priority Support, plus automated, network-delivered services offering proactive risk prevention, real-time reporting, and greater efficiency.
Faster Problem Resolution
- Priority response and resolution of service requests and bugs
- Time-based escalations
- Service level standard response times
Tailored Guidance
- Technical Account Manager
- Quarterly reviews
- Personalized portal
Preferred Access to Oracle Technical Knowledge
- Knowledge transfer sessions
- Live chats with development experts
- Preferred access to Oracle events
Oracle Connected Service Components
- Database fault monitoring
- Database security compliance reporting
- Proactive database patch advisory
- Proactive database health checks