Oracle Solution Support Center

Drive High Availability with Mission Critical Support

When business continuity is crucial, Oracle Advanced Customer Services delivers a dedicated support team, proactive guidance, and preventative services.


Report with Confidence

Oracle Solution Support Center

With Oracle Solution Support Center, a Technical Account Manager and a dedicated team of Advanced Support Engineers work closely with you, onsite and remotely, to provide around-the-clock, personalized support across the entire Oracle stack.

Critical issues receive immediate attention from the team through a dedicated, toll-free hotline that’s available around-the-clock. Proactive advice, regular patch and performance reviews, as well as preventative services with diagnostic tools are delivered to ensure your Oracle environment is continually optimized.

Key Service Activities

  • Dedicated support team—for issue resolution and advice across tour entire Oracle IT stack
  • Proactive guidance—technical account managers who understand your unique IT environment
  • Priority response—a dedicated hotline for immediate critical issue response around-the-clock
  • Preventative services—patch, configuration, and performance advice to drive high availability Issue identification and resolution—advanced diagnostic tools to identify and resolve issues

Connect Your Organization

Oracle Solution Support Center Connected for Oracle Database Customers

Maximize the availability and performance of your mission-critical Oracle databases and their surrounding ecosystems with the following additional services:

Key Service Activities

  • Database fault management—Helps protect Oracle databases with automated fault monitoring around-the-clock
  • Proactive database health checks—Identifies potential issues with database configuration settings, security protections, and scalability attributes
  • Oracle Database security compliance reporting— Compares covered databases against Oracle security best practices for database configuration, directory and file permissions, and user access
  • Service dashboard for real-time status reporting— Provides a complete view of your Oracle Database with an inntuitive service dashboard on the Oracle Advanced Support portal
  • Patch management (optional)— Applies patches to covered Oracle databases up to four times per year via the Oracle Advanced Support Platform
AT&T Maximizes Availability with Advanced Customer Support
AT&T Maximizes Availability with Advanced Customer Support

“Oracle Advanced Customer Support services has contributed to our success by making the application available. In addition, even when we had issues, they ensured that the system returned to service as quickly as possible.” (2:18)

—Bryon Rickey, Director of Production Operations, AT&T

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