Oracle Platinum Services

Enhanced support—no additional cost.

Oracle Platinum Services offers enhanced support at no additional cost to Oracle customers running certified system configurations (PDF). Coverage includes 24/7 fault monitoring, accelerated response, and system patching services.

 

Maximize Availability and Performance

Disruptions in IT systems availability can seriously impact your business. When you choose the extreme performance of Oracle Engineered Systems you can also gain access to enhanced support for high availability and performance—Oracle Platinum Services—at no additional cost on certified configurations.


Connect Your Organization

Monitoring and Patching Included

Customers with Platinum Certified Configurations can access the enhanced support of Oracle Platinum Services under their existing Oracle Premier Support agreement.

In addition to receiving the complete support essentials with Oracle Premier Support, qualifying Oracle Platinum Services customers also receive:

  • 24/7 Oracle remote fault monitoring
  • Industry-leading response and restore times:

    • Five-minute fault notification
    • Fifteen-minute restoration or escalation to development
    • Thirty-minute joint debugging with development
  • Patch deployment performed by Oracle up to four times per year

Connect Your Organization

Extreme Support Value

Monitoring and patching by Oracle means you can focus on strategic projects and core business operations instead of administrative tasks and fighting fires.

Are you ready to take advantage of Oracle Platinum Services? Learn more by reviewing the resources on this page and by taking the next steps outlined to the right.

Customer Video

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Swiss Re gains 40 percent in operational efficiency and reduced outages by 80 percent.

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Khan Bank ensures smooth banking operations, improves IT team productivity by 40 percent, enhances customer satisfaction, and supports growth.

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B Logistics improves critical system performance by 50 percent, reduces total cost of ownership by 10 percent.

Resources

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