Oracle Premier Support for Systems—Benefits

Comprehensive Systems Support

Benefits of Premier Support for Systems

Features

Benefits

Data and application availability to maintain critical business functions
- Problem prevention through support alerts, on-demand risk analysis, and patch/configuration recommendations
- Rapid resolution through 24/7 access to the Oracle knowledgebase, technical support, Auto Service Request (ASR), priority service request handling, remote diagnostics, and two-hour onsite hardware service¹
- Experienced Oracle Support engineers and OEM parts
- Updates for all covered system software (Oracle Solaris, Oracle Linux, Oracle VM, and integrated software such as firmware)
Optimal performance to achieve maximum productivity
- Proven best practices from Oracle and the global My Oracle Support Community
- Product support news and ongoing software and firmware performance improvements
- Fully -integrated system support and management through included access to My Oracle Support and Oracle Enterprise Manager Ops Center
Greater security to protect vital business interests
- Early awareness of potential issues and vulnerabilities with covered system software through Oracle Security Alerts
- Effective maintenance through security patches delivered via regularly scheduled Oracle Critical Patch Updates
- Oracle Software Security Assurance encompasses every phase of the product life cycle
Operational efficiency to reduce costs and increase organizational effectiveness
- Reduced interruptions and problem resolution times
- More effective use of internal resources by leveraging Oracle's system support and software development competencies
- System software enhancements to get more from underlying hardware and supported applications
Ongoing competitiveness to achieve long-term business success
- New releases to system software help you keep up with changing requirements
- Tools and resources to make upgrading easier and faster so you can take advantage of the latest technology