Explore brochures, white papers, data sheets, reports, and other information about Oracle CX service solutions.
The 104-year-old Elgin Sweeper Company stays competitive with Oracle CX Cloud.
Hear city management explain how they are adding innovative new channels for their 311 contact center.
Oracle Field Service Cloud offers a time-based, predictive, and self-learning field service solution that scales.
Oracle Knowledge Management ensures that your customers get the information they need—when, where and how they need it.
Do you have happy customers? No? Then its time to get personal with Oracle Policy Automation.
Learn how Lane Bryant uses Oracle Service Cloud as the foundation for everything that they do for their customers.
Hear how The Prince’s Trust is using Oracle CX Cloud to revolutionize employee roles and foster best practices, allowing workers to spend more time with the youth they serve.
PSA Group succeeds with Oracle Service Cloud by reducing average handling time more than 75 percent, increasing productivity more than 50 percent, and increasing the number of hot leads by more than 400 percent.
Nestlé BabyNes switched from its old CRM system to Oracle Service Cloud for a flexible, omnichannel platform that supports its global business.
Learn how a customer service strategy requires connecting all customer touchpoints to create a great customer experience.
Learn how to modernize service and engage your brand.
Listen to VP of Global Customer Care Urvashi Sheth explain how Western Digital makes customer service a competitive differentiator.
Cincinnati Bell is using Oracle Field Service Cloud to increase efficiency and improve its customer favorability rating.
Learn how the City of Fort Wayne created better citizen experiences while integrating with more than 23 departments.
Oracle Field Service Cloud solution empowers field agents and delivers experiences that wow your customers—whenever and wherever they are.
Learn how to empower the field to deliver exceptional field service while maximizing scheduling and planning.
Discover how Oracle’s solution makes it easier to delivery personalized service experiences across any channel.
Offer knowledge when your customers need it most. Oracle’s strong knowledge APIs and robust language technology shows a true understanding of your customers’ questions.
Learn how chat can be used to provide seamless customer experiences.
Learn why Oracle is positioned in the Leader’s Quadrant.
Learn about current market trends for customer service solutions and why Forrester named Oracle a leader in that segment.
Learn why Oracle leads the pack among the 14 most significant digital experience platform providers.
Kenya Revenue Authority used Oracle Service Cloud to make paying taxes easier and more efficient.
Connectivity holds the key. Take full advantage of the latest mobile technology and future-proof your mobile workforce. Quickly adapt to your business, changes in the field, and customer expectations. Leverage mobile workforce connectivity and make it the cornerstone of your field service strategy.
Learn the key challenges of onboarding and how Oracle Service Cloud can help you do it successfully.
Is your outdated contact center keeping you up at night? Learn how to empower agents and master first-call resolution.
One bad customer experience can ruin the relationship with your customer. Learn how to deliver consistent, positive service experiences.
It’s nearly impossible to improve customer experiences without knowing the customer’s journey. Learn how you can gather actionable data about where and why things go right or wrong.
To successfully manage customer service operations, comprehensive and organized reporting on KPIs is essential.
Learn the key challenges of managing complex contact centers and how Oracle Service Cloud customers are staying ahead of them.
Communication is key to improving your customer service quality. Learn how you can keep customers informed with personalized, proactive notifications.
Oracle Service Cloud Digital Customer Service enables visitors to find answers online from any device.
A great cross-channel customer service experience enables organizations to provide consistent, proactive service across organic channels.
Oracle’s knowledge management solution delivers a seamless, consistent experience across all channels—self-service, contact center, communities, and social sites.
Oracle Policy Automation enables personalized, agile, transparent advice across the organization and throughout the customer service experience.
Oracle Field Service Cloud Service is built on time-based, self-learning, and predictive technology, empowering you to solve business problems while enabling your field service organization.
The Oracle Service Cloud is a suite of capabilities that allow organizations to connect with their customers and facilitate the experience in the customer’s channel of choice.
Built on proven Oracle hardware and the time-tested resilience of Linux, Java, WebLogic, Apache, MySQL, and PHP, Oracle Service Cloud platform offers customers robust security, scalability, extensibility, and demonstrated upgradability.
Learn how to drive customer engagement through insights captured from the Internet of Things technology.
See how CTI provides agents with a communication-enabled dynamic desktop that supports call control, screen pops, and multichannel queuing and routing.
See how Oracle Service Cloud’s dynamic agent desktop streamlines agent interactions and guides agents with relevant knowledge.
The contact center experience designer makes it easy to design end-to-end experiences for the organic multichannel, dynamic agent desktop.
Learn how Oracle Service Cloud helps you stay ahead of your emails and provide great customer experiences.
Discover how you can utilize insights gained from customers’ online interactions to better handle routing and prioritization.
Learn how you can capture, measure, and act on critical customer insight so that you can continuously improve the customer experience.
Does your field service operation have a reliable metric for how much work it can accomplish in a single day? See how much work can be completed each day based on available resources.
Learn how Oracle Field Service Collaboration Cloud Service helps your field workforce to be more empowered to solve problems, self-manage, and work as a team to provide outstanding customer service.
This solution provides the tools that empower you to manage field operations centrally from a single interface, improving visibility, on-time arrival, and efficiency.
Keep customers informed while simplifying and automating customer communication. Learn how this solution enables you to give your customers more choices, more flexibility, and more information.
Learn how this solution helps you predict field service staffing needs more accurately to ensure that you’re always prepared to meet the needs of your customers.
Empower employees with everything they need to succeed in the field, delivered to their mobile device.
The industry’s only time-based, predictive routing engine, Oracle Field Service Routing Cloud Service enables you to get the right employee to the right job at the right time, every time.
This solution provides reliable resource location, allowing you to see the real-time location of all field employees, not just the vehicles.
Learn how you can achieve compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) rules.
This solution offers a PCI-certified cloud service that safeguards credit card information and maintains compliance with the Payment Card Industry (PCI).
This service provides the tools that empower you to manage field operations centrally from a single interface, improving visibility, on-time arrival, and efficiency.
This solution provides street-level routing to accurately determine travel times using point-to-point drive-time calculations.
With Oracle Field Service Cloud’s Contingent Worker service, it is that much easier to configure mobile resources based on their status within the organization.
Managing an efficient field service operation means knowing where your field resources are located and how efficiently they’re getting to appointments. Oracle Field Service Cloud's smart location solution provides reliable resource location, allowing you to see the real-time location of all field employees, not just vehicles.
Learn and understand best practices for large deployments in Oracle Service Cloud.
Learn how to implement knowledge-centered support v5 using Oracle knowledge management for v8.6.
This guide describes how to implement KCS v5 using Oracle knowledge foundation.
Organizations need to understand how their customers are changing and transform their service models to anticipate customer needs and strategically address those needs.
Learn best practices to run field service operations for mission-critical tasks for both large and small enterprises.
This document provides guidance for customers interested in integrating Oracle E-Business Suite and Oracle Field Service Cloud to achieve maximum efficiencies in field service operations.
Oracle Field Service Cloud is a customer-centric workforce management solution for facilities management organizations that encompasses best-of-breed planning, scheduling, routing, and mobile functionality.
A guide to help you make sure that your field service management solution has all the right features to enable success.
Explore how a connected workforce can operate with today’s commonly available technology as well as incorporate disruptive future technologies and trends such as the Internet of Things, wearable devices, and self-driving cars.
Learn how to address the challenges of providing excellent customer service in a connected and impatient world.
Learn the general concepts behind predictive analytics and how they can be applied to a field service organization.
Get up to speed on the latest cloud release and ensure your team’s success with Oracle’s release readiness information.
Be part of the Oracle Service Cloud community.
Catch up on the latest industry insights and other news.
Access the latest documentation and information from the Oracle Help Center.
Get in-depth training and learning resources delivered by Oracle experts.