Oracle’s JD Edwards EnterpriseOne Service Management

Resolve Any Issue With the Right Information

Oracle's JD Edwards EnterpriseOne Service Management helps manage service agreements and warranties, track parts and labor for service, track all history of customer products, and manage procurement and inventory. The end result is faster customer service response times, more personalized service, and reduced cost.

  • UX One Field Service Manager Page - Improve field service activities through greater visibility.

  • UX One Field Service Supervisor Page – Manage your team more efficiently.

  • UX One Service Agent Manager Page – Improve customer case activities through greater visibility.

  • UX One Service Contract Manager Page – Improve service contract activities through greater visibility.

  • UX One Service Operations Manager Page – Improve your service operations through greater visibility.

  • Service Management enables a company to deliver excellent customer service efficiently, accurately, and consistently.

JD Edwards EnterpriseOne Service Management
  • Automatically generate all required purchase and work orders from service orders
  • Track the service history of all products sold or serviced for a customer
  • Manage service agreements and warranties
  • Manage work done in the field and track parts and labor used
  • Manage service parts inventory
  • Automatically send renewal notices for expiring warranty contracts
  • Call center management capabilities that can direct calls to specific service groups, define workflows for priorities and escalation, and provide a knowledgebase of failures and fixes
  • Customer self-service options for product registration, service requests, and status inquiries
  • Share customer information across sales and service
  • Out-of-the-box integration to the rest of your supply chain and financial system to allow quick access to key information, as well as provide the ability to determine profitability of your service organization in real time
  • Use the UX One Field Service Manager role to quickly see what needs your team’s attention, analyze your team’s work load, schedule compliance, or cost performance data, and easily access more detailed information
  • Use the UX One Field Service Supervisor role to quickly see overdue work orders, preventive maintenance, and equipment alerts, analyze your team’s schedule compliance or work order load data, and ensure customer satisfaction with superior service
  • Use the UX One Service Agent Manager role to quickly see what needs your team’s attention, analyze your team’s case load, aging, or escalation data, and easily monitor your budgets
  • Use the UX One Service Contract Manager role to quickly see what needs your team’s attention, analyze service package offerings information, and easily monitor your budgets
  • Use the UX One Service Operations Manager role to quickly see active safety incidents, analyze your organization's safety, service contract, customer case, or field service information, and easily access more detailed information

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JD Edwards EnterpriseOne Customer Relationship Management Products


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