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Oracle HR Help Desk
Deliver quick, consistent, and intelligent HR services to every employee. Oracle HR Help Desk is a scalable and unified service request management solution that makes it easy for employees to find answers without the risk of sensitive data getting into the wrong hands.
Video: Oracle HR Help Desk (2:34)
Explore Oracle HR Help Desk
HR service delivery
Multichannel HR inquiries
Submit inquiries via multiple channels—digital assistant, SMS, email, and social platforms—for fast replies.
HR service request assignment
Route complex questions to the right HR person, ensuring quick and personalized HR service delivery for each employee.
Tailor workflows for automatic routing
Configure your service request management system to handle complex HR rules required to manage contractual terms and conditions.
Contextual collaboration
Enable collaboration within each case via conversations and document sharing among stakeholders.
Intuitive knowledge base
Empower HR to curate a robust knowledge base of information that is readily available across workers and HR professionals.
Resources
Service request analytics
Service request tracking
Unify HR data to gain a 360-degree view of each employee’s profile and history to learn about relevant issues.
Trend analysis
Clearly identify which types of cases and inquiries are trending, enabling you to proactively resolve broader issues.
Embedded business intelligence
Leverage embedded Oracle Transactional Business Intelligence to measure the effectiveness of service requests.
Resources
Data privacy
Secured employee information
Leverage a solution that keeps highly sensitive employee data private and protected from outside threats.
Native integration
Provide a complete HR service delivery solution that’s unified with HCM, removing the need for third-party integrations.
Real-time data
Review the most up-to-date information with an HR help desk solution unified across all HCM processes.
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Oracle HR Help Desk customer successes
Discover how customers in a wide variety of industries use Oracle HR Help Desk to deliver quick, consistent HR services to every employee.
Key benefits
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Scale HR service delivery across your global workforce
Support your entire workforce with the HR service and support they need to adapt to the new workplace.
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Resolve trending employee issues
Proactively resolve issues with insight into recurring employee relations or service cases.
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Provide a personalized employee experience
Offer a simplified experience that is personalized to each employee with a unified HCM solution that supports every employee’s unique needs.
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Deliver faster, more consistent responses
Automate replies and route complex inquiries to the right HR person for quick and personalized responses.
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Support data privacy within HR requests
Protect sensitive data with a help desk that’s fully managed by HR with a single security model used across all Oracle Cloud products.
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Resources
New innovations in Oracle Cloud HCM
See what’s new with Cloud HCM and how we help you make work more human.
Additional information
Product essentials: HR Help Desk
Learn what makes Oracle HR Help Desk unique and different in the market from an Oracle product expert.
Datasheets
Video series: Oracle's Steve Miranda, EVP Oracle Applications Product Development, as he sits down with analyst Ray Wang.