Effective February 27, 2012 the initial point of contact for Pillar product support will be through Oracle Customer Support and My Oracle Support and no longer through the Pillar support hotline, email, or support portal. Please discontinue using the Pillar support mechanisms as of that date.
Beginning October 1, 2011, you will no longer go through Pillar to renew your support contract. This process will be transitioned to Oracle Support Sales, with processing resuming in December 2011. However, you will continue to be supported—even if your support expires during this transitional period—as long as you have an active support contract or you have received a Pillar support invoice as of October 1, 2011.
If your support term expires after October 1, 2011, an Oracle Support Sales Representative will contact you beginning in December 2011, otherwise our practice is to contact customers 90 days in advance of the expiration of the current support term to discuss the renewal.