ADT embraces Oracle AI to improve onboarding and enhance workforce insights

Founded in 1874, ADT is a leading provider of smart home security, fire detection, and related alarm monitoring services for homes and small businesses. It has a 150-year legacy because of its ability to adapt as technology changes. After reviewing its highly customized processes, the company sought a more scalable system that could support its next chapter of growth. ADT’s workforce includes more than 5,000 new hires annually, and gaps in onboarding processes and time-consuming performance review cycles were causing managers to spend hours on administrative tasks. The company chose Oracle Fusion Cloud HCM applications and Oracle Fusion HCM Analytics, part of Oracle Fusion Data Intelligence, to simplify HR processes and gain deeper workforce insights. With Oracle, ADT has reduced managers’ workloads during performance reviews, adopted a more consistent onboarding process, and gained better data for strategic workforce planning.

“The move into the HCM environment has really enabled us to provide a best-in-class experience for our team members so they can do what they do best, which is take care of our customers,” said Dave Scott, Chief People and Administration Officer, ADT.

ADT made an organizational decision to transition from its on-premises applications to cloud-based ones across all major operations. To help it manage key HR processes, the company turned to Oracle Fusion Cloud Human Capital Management (HCM). The platform’s embedded AI features, regular and automatic updates, managed data pipeline, and prebuilt KPIs and dashboards stood out as key differentiators when compared with competitors’ products.

Oracle Cloud HCM’s AI and analytics capabilities were particularly appealing to ADT because they enable the company to analyze data generated from routine HR transactions, help desk tickets, performance check-ins, goal updates, and various employee self-service activities in order to assess attrition patterns, performance trends, manager effectiveness, employee performance, and other factors. ADT can readily access this data within Oracle Fusion HCM Analytics, which allows the company to integrate third-party data when necessary, and the secure, integrated Oracle Cloud HCM application suite, mitigating the risks and technical burdens associated with having to manage the API-connected HR systems of multiple vendors. That ability aligns with ADT’s rigorous approach to security and AI governance. ADT also appreciated that Oracle Cloud HCM’s AI-powered modules can be deployed and used without heavy IT intervention.

With Oracle Cloud HCM, ADT has achieved gains in operational efficiency, employee engagement, and strategic workforce management. The company’s HR team supports more than 13,000 employees and consistently welcomes over 5,000 new hires yearly. Oracle Cloud HCM’s embedded AI capabilities, such as author assistance for performance management and goal setting, are helping managers save two to three hours per direct report on performance evaluations and goal setting, in some cases amounting to a full week regained each year. This gives managers more time to invest in employee development while employees receive clearer, more actionable feedback that aligns with ADT’s strategic priorities.

Dashboards in Oracle Fusion HCM Analytics provide ADT’s leaders and managers with real-time insights into attrition trends, team performance, and workforce dynamics—by location, role, manager, tenure, and time period. Executives and HR staff use these dashboards to identify and address areas of risk, such as high turnover in specific job functions or locations, and to recognize strong performance and emerging leadership. The ability to drill down into the data supports more informed decision-making across talent management, compensation strategy, and resource planning. Oracle HR Help Desk analytics also help ADT identify and resolve process pain points, reducing the volume of employee support tickets and creating a smoother, more responsive experience for staff.

Onboarding at ADT is now more consistent and efficient, thanks to Oracle Cloud HCM’s Onboarding Assistant AI agent. New hires receive guided, step-by-step support through every stage of onboarding, with 24/7 access to answers and resources to help them understand their responsibilities and integrate quickly into ADT’s culture.

By using AI to automate repetitive HR tasks and surface relevant benefits and information based on life events and job changes, ADT is building a more connected workforce that’s positioned to adapt as business needs evolve.

Founded in 1874 as American District Telegraph Co., whose telegraph-based “call boxes” let individuals in a neighborhood signal for assistance to a central office, ADT is a smart home security provider for homes and small businesses. The company is evolving from a services organization into a technology-focused business, building on its leading position in the competitive smart home security market.

Learn more about ADT