Enrich your customers’ digital shopping experience with a unified ecommerce solution that leverages data from your CRM and back-office systems. Oracle B2C Commerce drives conversions and loyalty whenever and wherever your shoppers want to engage with your brand.
Easy-to-use drag-and-drop tools enable you to curate and personalize your shopper’s omnichannel ecommerce experience.
Use interactive dashboards and data visualizations—that take real-time insights from every customer engagement—for greater visibility into your shoppers’ wants and needs.
Connect every aspect of ecommerce to deliver personalized experiences that engage customers across all buying cycles at the right moment, on the right channel.
Connect shopper and company data with a seamless dataflow between your contact center, marketplace, and in-store POS applications.
Create engaging shopper experiences, improve online conversion rates, and increase in-store traffic using a modern retail ecommerce solution with the power of data.
Create unique experiences that increase customer satisfaction with a library of predefined omnichannel journeys, including sales, returns, service, and preorder.
Reduce costs, tools, custom integrations, and the number of vendors with a fully integrated application that helps you expand globally to new channels, brands, and business models.
Take full control over product, pricing, and inventory with an intuitive UI that simplifies SKU management, associated media, custom properties, and search.
Eliminate the cost of compliance, security, performance, and hardware with cloud-based commerce. Gain the flexibility of API-first commerce, guided search, personalization, AI-driven recommendations, and other cloud architecture benefits.
"Oracle shows strength in omnichannel experience management, automation and AI, and developer tools and support. It also has strength in search, content creation, and content hub."
Dave Stark, Product Marketing Manager, Oracle CX
We all know that sometimes CX exceeds expectations, and sometimes it does not. The reasons always vary; however, there are some learning and technology solutions that can help you, as a retailer, to regularly and consistently delight your shoppers.Read the complete post