Why choose Oracle Commerce vs. Salesforce Commerce Cloud?

Oracle’s CX applications, created for and written on the cloud, allow for easier integration across ecommerce, CPQ, and subscription management applications, helping you handle complex configurations across the business.

With buyer behaviors shifting toward a self-service model, your commerce platform must become a one-stop shop for personalized customer interactions¹. With investments in apps, such as CPQ and subscription management, you can bring the brick-and-mortar store to their web experience. Oracle Fusion Cloud Commerce integrates with your core business applications, allowing you to maximize the technology you already own.

Salesforce has had some issues with getting its customers ready to sell right from day one. Some customers have indicated a desire to simplify the licensing process², which probably means that they can’t take advantage of their applications right away.

With a true SaaS ecommerce solution that delivers frequent, automatic updates and maintenance as well as security enhancements, you can reduce the likelihood of security vulnerabilities to your ecommerce organization and site. Autoscaling capabilities give your organization a viable path to composable or headless commerce models.

Salesforce is transitioning from legacy systems to true cloud-hosted instances. Salesforce customers are still looking for a path to the next-gen platform from the legacy CloudCraze managed package³. Unlike Salesforce, Oracle Commerce on Oracle Cloud Infrastructure (OCI) offers a clearly defined path to both migrating enterprise applications to the cloud and managing your system once you are there.

Oracle Commerce offers one single solution for all of your B2B, B2B2C, and B2C ecommerce needs. Reusable tools and widgets allow you to publish your site quickly and help reduce implementation costs. With all of these capabilities in one platform, you can meet dynamic customer expectations without disparate processes.

Salesforce, on the other hand, offers three separate ecommerce solutions: B2B commerce on Salesforce Classic or Salesforce Lightning and B2C commerce on a separate platform. Moreover, their B2C solution has a different underlying technology stack.⁴ This has caused some confusion and unmet expectations among Salesforce customers, including reported confusion over which B2B product is referenced on their sales contracts.⁵

Oracle Commerce, a cloud native ecommerce solution engineered as an API-first service, offers a streamlined storefront, a fully headless solution, and/or a hybrid approach to digital commerce.

Oracle recognizes that your ecommerce requirements may well change over time, and that a continuous rip-and-replace strategy won’t give you a return on your ecommerce investment. Which is why we offer a full range of deployment options so that you can make incremental investments to fine-tune your strategy and maximize your returns.

Unfortunately, Salesforce does not have the flexible deployment options that come with Oracle Commerce. Historically, they deploy customers only on a headless version. Salesforce hasn’t invested in the ecosystem to support their commerce APIs.⁶

Today, your company needs better tools to solve for ever-expanding use cases. With a roadmap featuring a next-generation product catalog, product discovery capabilities, and a campaign-to-conversion initiative as part of the larger Oracle Advertising and Customer Experience portfolio, Oracle Commerce works in tandem with other core business applications to help you solve increasingly complex business models.

Salesforce has a number of legacy customers who are not on their next-gen solution. While their attention is split between migrating legacy customers and developing new features for next-gen customers, Oracle is focused entirely on a next-generation product roadmap to help you meet and exceed customer expectations.