Oracle Advanced Customer Support for Platinum Services

Readiness and Extension Services for Oracle Platinum Services

Oracle Advanced Customer Support provides readiness and extension services for qualified Oracle Premier Support customers to help them gain access to Oracle Platinum Services quickly and effectively and ensure an optimized solution.


Oracle Platinum Services

Oracle Platinum Services

Oracle Advanced Customer Support for Oracle Platinum Services

Oracle Platinum Services is a special program available to Oracle Premier Support customers running certified configurations on Oracle engineered systems. Oracle Advanced Customer Support provides readiness and extension services for this solution.

Key Benefits

  • Fast path to Oracle Platinum Services—Helps ensure proper certified configuration levels and monitoring setup
  • Extensions for optimized performance—Advanced monitoring, end user performance monitoring, and solution support centers for optimal performance
  • High availability—Readiness and extension services to help achieve maximize availability with Oracle Platinum Services

Key Features

  • Installation and configuration
  • Patch review and installation
  • Oracle advanced monitoring and resolution
  • End user performance monitoring
  • Oracle Solution Support Center
  • Preproduction readiness review
  • Go-live support
  • Oracle engineered systems incremental patch deployment for Oracle Platinum Services

Report with Confidence

Services for Oracle Infrastructure as a Service (IaaS)

Exclusively available at no extra cost to Oracle IaaS customers running Oracle Exadata, Oracle Exalogic, or SPARC SuperCluster, Oracle PlatinumPlus Services help ensure your system remains configured and tuned correctly, with quarterly automated assessments for performance, system availability, and security compliance.

The following extension services help optimize Oracle IaaS for maximum high availability:

  • Oracle Technical Account Manager for Oracle IaaS
    With quarterly automated assessments available from Oracle PlatinumPlus Services, you can leverage best practices and insight based on years of experience to help analyze and manage next steps.
  • Oracle Advanced Monitoring and Resolution for Oracle IaaS
    Customers can have their operations managed with Oracle Advanced Monitoring and Resolution. With 275 additional monitoring metrics customizable to customer-specific service levels, proactive and predictive monitoring complements fault monitoring from Oracle Platinum Services.
  • Oracle's Database Machine Administrator for Oracle IaaS
    Leverage Oracle's deep database expertise with Oracle Exadata, available onsite or remotely. An Oracle Database Machine Administrator is a database, systems, and storage administrator combined to help you fully leverage the operational efficiencies of Oracle Exadata and Oracle Enterprise Manager.
  • Oracle Solution Support Center for Oracle IaaS
    A Technical Account Manager and a team of Advanced Support Engineers work closely with you, onsite and remotely, to provide around-the-clock personalized support with a response time service-level agreement.
KPN Sees Great Benefits in Oracle Platinum Services
We have multiple suppliers who deliver support and updates, but that makes it difficult for us to meet our service levels. We believe Oracle Platinum Services can improve the way we support our environment so that we are able to meet our service levels and, at the same time, lower our costs.
-- Michel Bosman, Lead Architect, KPN

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