Oracle Advanced Customer Support provides readiness and extension services for qualified Oracle Premier Support customers to help them gain access to Oracle Platinum Services quickly and effectively and ensure an optimized solution.
Oracle Platinum Services is a special program available to Oracle Premier Support customers running certified configurations on Oracle engineered systems. Oracle Advanced Customer Support provides readiness and extension services for this solution.
Exclusively available at no extra cost to Oracle IaaS customers running Oracle Exadata, Oracle Exalogic, or SPARC SuperCluster, Oracle PlatinumPlus Services help ensure your system remains configured and tuned correctly, with quarterly automated assessments for performance, system availability, and security compliance.
The following extension services help optimize Oracle IaaS for maximum high availability:
“We have multiple suppliers who deliver support and updates, but that makes it difficult for us to meet our service levels. We believe Oracle Platinum Services can improve the way we support our environment so that we are able to meet our service levels and, at the same time, lower our costs.”