Providing consistent and connected customer experiences is difficult when your agents have to navigate multiple, disconnected systems. Learn more about the cross-channel agent agent desktop.
Manage the timely resolution of customer inquiries across email, phone, live-chat and social channels on a single platform.
Effectively guide agents to resolution through knowledge, scripts and workflows to ensure productivity and consistency.
Declutter your agent’s desktop to provide your agents relevant context of the customer, earlier interactions and other data.
Easily integrate other systems into one unified desktop for your agents.
Personalize proactive communications with your customers from deep service profiles.
Configure and manage your service operations with agility, low TCO and low dependency on technical resources.