Oracle Customer Experience (CX) Service

GMO CLOUD Increases Customer Satisfaction with Oracle Service Cloud

“By consolidating multi-brand FAQ content into Oracle Service Cloud, we raised self-resolution rate to 90% instead of 37% and reduced inbound calls by 20% on average. This enabled our agents to focus on providing service for customers who require telephone assistance and enhanced service quality. ”

— Hiroyuki Osawa, Senior Manager, Cloud Hosting Business Promotion Division, GMO CLOUD K.K.

Bank of Guam Increases Agent Productivity by 75% with Oracle

Barceló Hotels & Resorts Streamlines Customer Care Worldwide

City of San José Shifts 311 Services to Oracle Service Cloud

“Our goal at the City of San José is to become America’s most innovative city by 2020. Oracle Service Cloud is a key component in helping us achieve our Smart City Vision. We are transforming service delivery, enhancing citizen services, and enabling data-driven decision-making.”

— Rob Lloyd, CIO, City of San José

Natos Group Boosts Customer Service with Oracle Service Cloud

“Oracle Service Cloud generated a request classification system and integrated emails, and chat services to the platform, all while expediting the case resolution process. It also provided complete customer information on a single screen—in contrast to the prior system where operators had to open several windows—and reduced service time by 40%.”

— Leonardo Cardoso, Project Coordinator, Natos Group

Movida Reduces Customer Issue Inquiries by 25% with Service Cloud

Benetas Delivers Personalized Service to Customers with Oracle Service Cloud

“By adopting Oracle Service Cloud and partnering with Ekulus to implement a new omni channel contact center solution for our aged care business, we expect to gain a single view of customer interactions and deliver more consistent and personalized customer experience.”

— Nicola Reynolds, General Manager, Benetas

Copel Improves Customer Relationships with Field Service Cloud

Unilever Increases Field Knowledge and Service Quality

Cruzeiro do Sul Newspaper Transforms its Customer Service with Oracle SaaS

“The SAP system we used in the newspapers’ subscription and after-sales departments was complicated and quite incomplete, making efficient customer service impossible. Oracle Service Cloud enabled operators to access information in real time, shortening the average customer service time.”

— Fábio Eduardo Florêncio, IT manager, Ubaldino do Amaral Foundation