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“We increased our productivity and significantly improved our customer experience with Oracle Field Service Cloud Service. It is a solution with strong potential, and it gives Oracle a great opportunity to consolidate its leadership.”
— Ana Pilar Pérez del Cura, Customer Service Platform Manager IT, Securitas Direct
“Oracle Service Cloud helped us achieve our main goals: boosting customer satisfaction and retention by speeding up response times and gaining visibility on the impact of services provided to our clients, leading to greater operational efficiency.”
— Dayan De Alwis, Manager – CRM and Data Solutions, Aldar Properties PJSC
“With Oracle Service Cloud, our operators have full access to real-time customer information on a single screen and can see the complete history of each case—shortening service time by 40% and improving its quality. In addition, we were able to launch successful campaigns that reduced installment default rates.”
— Francis Gonçalves, Technical Support Analyst, WPA Gestão
Increase business agility. Achieve more, faster, and with less resources. With the following key enablers: the cloud, mobile, social, analytics, the internet of things, and big data, you can transform your business for the future.Learn more about Modern Best Practice
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