Oracle Customer Experience (CX) Service

Forbes Insights Executive Survey Report

Forbes Insights Executive Survey

Discover what 400+ VPs say about modernizing customer service. Learn their strategies to stay ahead.

The Psychology Behind Customer Service
The Psychology Behind Customer Service

Can understanding psychology improve customer service?

Oracle Customer Experience (CX) Service

Modern Customer Service

Discover how you can equip and transform your contact center for the future.

Oracle used Oracle Service Cloud to transform its sales process.

Provide Exceptional Customer Service Experiences

Can you keep up with rising consumer expectations and proliferating communication channels? You can with Oracle Service Cloud. See how.


In the Spotlight

Modern Customer Service Research from Forbes Insights

Report

Modern Customer Service Research from Forbes Insights
Outpace Your Executive Peers

Learn where your customer service stands in relation to 400 plus vice presidents of Service.

Modern Customer Service

E-Book

Modern Customer Service

Discover how you can equip and transform your contact center for the future.

Industries

Webinar

Service for the Next Generation

What organizations are doing to address the digital channel revolution in their overall customer service strategy.



 

Are Your Best Practices Modern

Why Do You Need Modern Best Practice?

Increase business agility. Achieve more, faster, and with less resources. With the following key enablers: the cloud, mobile, social, analytics, the internet of things, and big data, you can transform your business for the future.

Learn more about Modern Best Practice

2degrees Mobile Cuts Email Inquiries by 20%, Handles up to 40% More Chats Per Day, and Reduces Social Media Headcount Need by 30% Annually

We selected Oracle Service Cloud and Oracle Social Cloud because the solutions offered a more flexible licensing model and provided comprehensive coverage for all channels. The solutions are also easy to use and scalable, supporting our future roadmap.

— Peter Doherty, Head of Service Development, 2degrees Mobile Ltd.

2degrees Mobile Cuts Email Inquiries by 20%, Handles up to 40% More Chats Per Day, and Reduces Social Media Headcount Need by 30% Annually

We chose Oracle Service Cloud and Oracle Social Cloud for their flexible licensing models and comprehensive coverage across all channels. We cut email inquiries by 20%, reduced social media headcount need by 30% annually, and raised the overall customer care workforce productivity by 20%.

— Peter Doherty, Head of Service Development, 2degrees Mobile Ltd.

City of Fort Wayne Improves with Oracle Service Cloud

 

Turning Point’s Journey Off to a Smooth Start with Oracle’s Accelerated Buying Experience

Turning Point is focused on creating a digital-driven mental health pathway. Getting there will require IT infrastructure transformation and greater integration of healthcare services. Oracle will be of great importance in this essential journey. Oracle Service Cloud will unlock the door to an integrated, unified communications portal where patients and healthcare providers can securely access healthcare records, see results, update case status, make appointments and referrals, and coordinate care. Our journey is off to a smooth start with Oracle’s Accelerated Buying Experience. Our account team understood our business objectives and functioned as an extension of our team. We are delighted with the streamlined experience.

— Amarjit Dhillon, CIO, Turning Point Limited

Pella on Oracle Cloud -- Total Data Access

 

Pella on Oracle Cloud -- Vision Made Possible

 

Pella on Oracle Cloud -- Transforming Sales

 

Pella on Oracle Cloud -- Evolving Technology

 

Elsevier Boosts Customer Satisfaction with Oracle Service Cloud

Oracle Service Cloud is perfect for improving all customer interactions and as it is a single solution, we can easily track the whole customer journey. By driving customers to our support hubs and improving our knowledgebase and FAQs, the number of customers using our support hubs has grown by 196%.

— Michel van Zantbeek, Director of Global Knowledge Management, Elsevier

Elsevier Boosts Customer Satisfaction with Oracle Service Cloud

With Oracle Service Cloud, we are helping our customers to quickly and easily find the information they need, using their channel of choice. We have doubled the number of customers finding answers via our web channels to 52%, and increased overall customer satisfaction to 91%.

— Matt Cumberlidge, Head of Customer Services Systems, Elsevier

2degrees Mobile Cuts Email Inquiries by 20%, Handles up to 40% More Chats Per Day, and Reduces Social Media Headcount Need by 30% Annually
2degrees Mobile Cuts Email Inquiries by 20%, Handles up to 40% More Chats Per Day, and Reduces Social Media Headcount Need by 30% Annually
City of Fort Wayne Improves with Oracle Service Cloud
Turning Point’s Journey Off to a Smooth Start with Oracle’s Accelerated Buying Experience
Pella on Oracle Cloud -- Total Data Access
Pella on Oracle Cloud -- Vision Made Possible
Pella on Oracle Cloud -- Transforming Sales
Pella on Oracle Cloud -- Evolving Technology
Elsevier Boosts Customer Satisfaction with Oracle Service Cloud
Elsevier Boosts Customer Satisfaction with Oracle Service Cloud

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