Oracle Customer Experience (CX) Service

Service—CX Central
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Forbes Insights Executive Survey Report

Forbes Insights Executive Survey

Discover what 400+ VPs say about modernizing customer service. Learn their strategies to stay ahead.

The Psychology Behind Customer Service
The Psychology Behind Customer Service

Can understanding psychology improve customer service?

Oracle Customer Experience (CX) Service

Modern Customer Service

Discover how you can equip and transform your contact center for the future.

Oracle used Oracle Service Cloud to transform its sales process.

Provide Exceptional Customer Service Experiences

Can you keep up with rising consumer expectations and proliferating communication channels? You can with Oracle Service Cloud. See how.


In the Spotlight

Modern Customer Service Research from Forbes Insights

Report

Modern Customer Service Research from Forbes Insights
Outpace Your Executive Peers

Learn where your customer service stands in relation to 400 plus vice presidents of Service.

Modern Customer Service

E-Book

Modern Customer Service

Discover how you can equip and transform your contact center for the future.

Industries

Webinar

Service for the Next Generation

What organizations are doing to address the digital channel revolution in their overall customer service strategy.



 

Are Your Best Practices Modern

Why Do You Need Modern Best Practice?

Increase business agility. Achieve more, faster, and with less resources. With the following key enablers: the cloud, mobile, social, analytics, the internet of things, and big data, you can transform your business for the future.

Learn more about Modern Best Practice

Window to the Cloud

One of the advantages we saw with Oracle Service Cloud was the ease of integration with our sales, marketing, and customer-installed base systems.

— Ryan Davis, Director of IT, Pella Corporation

Dialing Smarter Service

Using Oracle Service Cloud, we’ve built a knowledge base for all of our customer-facing departments, from contact center to T-Mobile shops. We now have an agent-to-agent feedback loop, chat integration, and better search filters and taxonomy.

— Daniel Hereijgers, Knowledge Manager, T-Mobile Netherlands

Hanhua Financial Holding Boosts Sales Performance with Oracle CX Cloud

With Oracle Customer Experience Cloud, we are expecting to enhance customer data quality across sales, digital marketing, and services channels. The solutions will also help us to improve team collaboration, discover new business opportunities, and boost sales performance.

— Chen Zhonghua - Marketing Lead, Hanhua Financial Holding Co., Ltd.

Bank of Guam Increases Agent Productivity by 75%, Cuts Daily Unresolved Incidents by 9x, and Enhances Customer Experience

Oracle Service Cloud and Oracle Social Cloud offer more flexible and powerful analytics than other vendors. We gained a single platform that manages inbound inquiries across multiple channels, enabling a 75% increase in agent productivity, enhancing customer experience, and increasing competitive edge.

— Lesley-Anne Leon Guerrero, Vice President, Customer Service, Bank of Guam

Xiaomi Gains Multi-Channel Customer Insight with Oracle

With Oracle Service Cloud’s knowledgebase, we will gain customer insight across multiple channels, improve agent productivity, and increase customer satisfaction.

— Yang Jingjin, General Manager, Customer Service Center, Xiaomi

Oracle Service Cloud a Revolution for Barcelo

The implementation of Oracle Service Cloud has been a revolution. It has allowed us to optimize, standardize, monitor, and monetize digital customer care and thereby improve their experience.

— Angels Guillen, Online Customer Experience Manager, Barcelo Hotels & Resorts

Meridium Optimizes Customer Service and Workflow Efficiency, Saves $118,000 in Operational Costs in the First Year with Cloud Solution

Prior to Oracle Service Cloud, we were experiencing what I like to call “email madness.” With the Oracle solution in place, we went to an extremely streamlined single point of reference, as well as processes that allow for continued growth.

— Elena Brown, Program Manager, Global Support Services, Meridium, Inc.

Kent County Council Quickly Implements Service Cloud

 

Kent County Council Improves Customer Experience with Oracle

 

Kent County Council Benefits from Using Oracle Data Center

 
Window to the Cloud
Dialing Smarter Service
Hanhua Financial Holding Boosts Sales Performance with Oracle CX Cloud
Bank of Guam Increases Agent Productivity by 75%, Cuts Daily Unresolved Incidents by 9x, and Enhances Customer Experience
Xiaomi Gains Multi-Channel Customer Insight with Oracle
Oracle Service Cloud a Revolution for Barcelo
Meridium Optimizes Customer Service and Workflow Efficiency, Saves $118,000 in Operational Costs in the First Year with Cloud Solution
Kent County Council Quickly Implements Service Cloud
Kent County Council Improves Customer Experience with Oracle
Kent County Council Benefits from Using Oracle Data Center

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