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Next-Generation Customer Service

Oracle Service delivers connected experiences to both consumers and businesses with personalized service engagements across any channel with knowledge-driven interactions and automation.

Service in the Experience Economy

Oracle CX Service

We are living in an experience economy, where customers force brands to innovate and loyalty has never been harder to earn or easier to lose. As a result, service teams must engage customers throughout their entire journey, from discovery, through engagement, consumption, and ultimately, retention.

Whether that customer is a business or an individual consumer, they expect personalized service engagements at the point of need, through every channel. To meet these challenges Oracle CX Service offers the most comprehensive suite of service tools, leveraging connected data, connected intelligence, and connected experiences across marketing, commerce, sales, and service. All built on a unified CX platform.

Connect the customer journey and accelerate service transformation with the help of Oracle CX Service.

Transforming Customer Service

Oracle Service

  • B2B Service

    Support your service team’s unique needs and differentiate your brand using a connected service solution that provides a 360-degree view of the customer and enables collaboration between teams across the customer experience.

    Explore B2B Service
  • B2C Service

    Match customer expectations with a solution that enables personalized, automated experiences consistently on any channel. Empower agent enthusiasts to provide expert and empathic customer service.

    Explore B2C Service
  • Field Service

    Empower your mobile workforce with web-based, iOS, and Android applications and keep your customers informed throughout the entire service lifecycle.

    Explore Field Service
Oracle Service
Customer Stories

Service Success


Elgin Innovates with Oracle Service Cloud and IoT


Elgin Sweeper Company

104-year-old Elgin Sweeper Company stays competitive with Oracle CX Cloud.

City of Albuquerque

City of Albuquerque Invests in Next-Generation Citizen Experiences


City of Albuquerque

Hear city management explain how they are adding innovative new channels for their 311 contact center.

Cincinnati Bell logo

Cincinnati Bell Dials in Field Service with Oracle


Cincinnati Bell

Hear how this telecommunications company is using Oracle Field Service Cloud to increase efficiency and improve its customer favorability rating.

Sound United (D+M Group)

D+M Group Changes its Entire Business with Oracle Service Cloud


D+M Group

Learn how D+M Group used Oracle Service Cloud to transform customer service and change its entire business.

Western Digital logo

Western Digital Delivers Customer Service in 16 Languages


Western Digital

Western Digital explains how customer service is a differentiator for the business and how service is offered the way customers want it.

Lenovo logo

City of Fort Wayne Offers Excellent Citizen Engagement


City of Fort Wayne

Learn how the City of Fort Wayne created better citizen experiences while integrating with more than 23 departments.

Oracle CX

Service Solutions

By Business Challenge

By Business Challenge
Solutions for Service

Solutions for Service

Oracle Service solutions deliver unique customer services through organic channels, knowledge-driven interactions, and automation.

By Role

By Role
Service Solutions by Role

Service Solutions by Role

Whether you are a leader in customer service, knowledge management, or field service, Oracle offers a variety of features to meet your business challenges.

By Industry

By Industry
Industry-Specific Solutions for Service

Industry-Specific Solutions for Service

Oracle CX industry solutions leverage the comprehensive Oracle product portfolio to address distinct industry-specific requirements. With solutions designed and configured for your industry, you can accelerate innovation, improve customer experiences, and drive competitive advantage.

By Innovation

Choose a market focus
Innovative Solutions for Service

Innovative Solutions for Service

Business is changing fast. AI is exploding. Connected devices are everywhere. New communications channels emerge constantly. Virtual and augmented reality are quickly becoming mainstream. All of which are transforming the way your customers interact with your business. And it’s up to you to keep up. See the latest solutions that help you create tomorrow’s service, today.

Industry Analyst Research

See what top industry analysts are saying about Oracle CX Service.

Read the research
Comcast gets 20:1 return on customer experience with Oracle
Advancing Your Digital Journey with Cloud

Begin your Digital Transformation


Remove complexity to accelerate business transformation. Use service to differentiate your brand with connected interactions, tailored responses, and automated processes.


Be the first to leverage technology innovation and provide state-of-the-art customer experiences. Oracle CX solutions offer ready-to-go innovations—such as AI, IoT, chatbots, and data solutions—that enable you to quickly adopt new channels, devices, data sources, and intelligence capabilities. Discover even more solutions by going to the Oracle Cloud Marketplace to deploy prepackaged applications that address your business needs.


Deliver memorable experiences that always exceed expectations and capture lifelong devotion to your brand. With a solution built for innovation and customer service, you can offer deeply personalized and contextual experiences to every customer, every time.


Build Your Business Around Your Customer

Explore how different industries and organizations are modernizing for the experience economy with these resources and case studies.


What’s New in Customer Service