Transforming Customer Service
Connect all Customer Interactions
Seamlessly connect all service touchpoints: digital channels, contact centers, and field interactions throughout the CX journey.
In the Spotlight
Manage and seamlessly connect customer service touchpoints.
Featured
Provide a meaningful and connected customer journey.
- Out-of-the-box digital, agent, and field service experiences
- Highly configurable
- Lower cost of ownership
Offer Infinite Engagement Choices
Offer customers infinite choices to engage with you—anywhere they want, any way they want.
In the Spotlight
Oracle offers a breadth of engagement options for service organizations.
Featured
Customers will engage on their channel of choice.
- Digital service
- Cross-channel contact center engagement options
- Customer communication for field service
Deliver Outstanding Experiences
Enable customer-obsessed call center agents to go beyond expectations.
In the Spotlight
Oracle Service Cloud is scalable in high transaction contact centers.
Featured
Access a complete customer view within highly responsive and intuitive interfaces.
- Contextual desktops
- Scalable
- Built-in productivity tools
Give Tailored Responses
Give the one, correct answer through best-of-breed knowledge management or automated, personalized advice.
In the Spotlight
Take advantage of best-in-class policy automation and knowledge management capabilities.
Featured
Wow your customers with accuracy, personalization, and responsiveness.
- Contextual knowledge
- Enterprise content search
- Dynamic interviews
Automate Processes and Interactions
Predict, improve, and augment the customer experience using automation and intelligence.
In the Spotlight
Oracle offers innovative options to automate customer interactions.
Featured
Offer differentiating customer experiences through innovation and automation.
- Virtual assistants
- Predictive analytics
- IoT infrastructure
Service Success
Elgin Innovates with Oracle Service Cloud and IoT
Elgin Sweeper Company
104-year-old Elgin Sweeper Company stays competitive with Oracle CX Cloud.
City of Albuquerque Invests in Next-Generation Citizen Experiences
City of Albuquerque
Hear city management explain how they are adding innovative new channels for their 311 contact center.
Cincinnati Bell Dials in Field Service with Oracle
Cincinnati Bell
Hear how this telecommunications company is using Oracle Field Service Cloud to increase efficiency and improve its customer favorability rating.
D+M Group Changes its Entire Business with Oracle Service Cloud
D+M Group
Learn how D+M Group used Oracle Service Cloud to transform customer service and change its entire business.
Western Digital Delivers Customer Service in 16 Languages
Western Digital
Western Digital explains how customer service is a differentiator for the business and how service is offered the way customers want it.
City of Fort Wayne Offers Excellent Citizen Engagement
City of Fort Wayne
Learn how the City of Fort Wayne created better citizen experiences while integrating with more than 23 departments.
Service Solutions
By Business Challenge
By Business Challenge
Solutions for Service
Oracle Service solutions deliver unique customer services through organic channels, knowledge-driven interactions, and automation.
By Role
By Role
Service Solutions by Role
Whether you are a leader in customer service, knowledge management, or field service, Oracle offers a variety of features to meet your business challenges.
By Industry
By Industry
Industry-Specific Solutions for Service
Oracle CX industry solutions leverage the comprehensive Oracle product portfolio to address distinct industry-specific requirements. With solutions designed and configured for your industry, you can accelerate innovation, improve customer experiences, and drive competitive advantage.
By Innovation
Choose a market focus
Innovative Solutions for Service
Business is changing fast. AI is exploding. Connected devices are everywhere. New communications channels emerge constantly. Virtual and augmented reality are quickly becoming mainstream. All of which are transforming the way your customers interact with your business. And it’s up to you to keep up. See the latest solutions that help you create tomorrow’s service, today.
Oracle delivers business transformation beyond the front office. Forrester Wave™: CRM Suites, Q4 2018
Read the report
The SmarterCX Approach
Transform Your Business Faster and Easier
Simplify
Provide Personalized Customer Engagement
Innovate
Deliver Unforgettable Customer Experiences
Deliver
Simplify
Remove complexity to accelerate business transformation. Use service to differentiate your brand with connected interactions, tailored responses, and automated processes.
Innovate
Be the first to leverage technology innovation and provide state-of-the-art customer experiences. Oracle CX solutions offer ready-to-go innovations—such as AI, IoT, chatbots, and data solutions—that enable you to quickly adopt new channels, devices, data sources, and intelligence capabilities. Discover even more solutions by going to the Oracle Cloud Marketplace to deploy prepackaged applications that address your business needs.
Deliver
Deliver memorable experiences that always exceed expectations and capture lifelong devotion to your brand. With a solution built for innovation and customer service, you can offer deeply personalized and contextual experiences to every customer, every time.
Build Your Business Around Your Customer
Explore how different industries and organizations are modernizing for the experience economy with these resources and case studies.
Service Highlights
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