Oracle Customer Experience (CX) Service

Customer Experience
Modern Customer Experience 2018

Tomorrow’s CX, Today

Forbes Insights Executive Survey Report

Forbes Insights Executive Survey

Discover what 400+ VPs say about modernizing customer service. Learn their strategies to stay ahead.

The Psychology Behind Customer Service
The Psychology Behind Customer Service

Can understanding psychology improve customer service?

Oracle Customer Experience (CX) Service

Next Generation Contact Center

Discover 6 ways to empower agents and master first contact resolution.

Provide Exceptional Customer Service Experiences

Can you keep up with rising consumer expectations and proliferating communication channels? You can with Oracle Service Cloud. See how.


In the Spotlight

Modern Customer Service Research from Forbes Insights

Report

Modern Customer Service Research from Forbes Insights
Outpace Your Executive Peers

Learn where your customer service stands in relation to 400 plus vice presidents of Service.

Modern Customer Service

E-Book

Next Generation Contact Centers

Discover 6 ways to empower agents and master first contact resolution.

Industries

Webinar

Service for the Next Generation

What organizations are doing to address the digital channel revolution in their overall customer service strategy.


Data Consult Transforms Service Delivery and Customer Experience with Oracle

Oracle Service Cloud has a powerful API interface, which we utilized to develop intuitive dashboards. We easily integrated third-party apps, such as our managed services alarms portal, to automate incident detection and schedule activities. Oracle Service Cloud relieved us of the tedious on-premises system administration, allowing us to focus on customer service and experience.

— Marc Nader, Chief Operating Officer, Data Consult

Banco de la Nación Boosts Digital Services with Oracle

Oracle provided the right platforms for us to enhance our bank’s digital presence. Oracle Service Cloud helped us handle a high demand for mortgage loans without overloading our staff, while Oracle CRM Sales Prospector On Demand enables us to provide outstanding service on our social media channels.

— Mariana Álvarez Trinco, Head of Communications and Social Media, Banco de la Nación Argentina

TOBU TOP TOURS Enhances Customer Satisfaction with Oracle Service Cloud

We adopted Oracle Service Cloud just to enhance our travel site, but the number of incoming call inquiries already decreased—plus, we optimized our search function. We established leads to product introduction pages and continue to improve various functions to elevate customer satisfaction.

— Yuji Maruyama, Manager, Personal Sales Division, TOBU TOP TOURS CO., LTD.

OPPO Supports Global Business Expansion with Oracle

The agility and scalability of Oracle RightNow Cloud Service enabled us to successfully build a unified self-service customer platform in just 4 months. We enhanced our customer experience and rapidly expanded our business by establishing knowledge base management processes in 23 countries and regions.

— Raymond Jin, Director of Global Customer Service Dept., OPPO Mobile Telecommunications Corp Ltd.

Uchida Yoko Improves User Satisfaction by Constructing IR FAQ with Oracle Cloud

By building our FAQ site with Oracle Service Cloud and an AI feature, customers can solve inquiries by themselves quickly. We improved customer experience while reducing internal workload. Since its scalability makes it easy to add categories, we plan to expand it to other FAQ sites in the future.

— Shoichiro Sato, General Manager, Corporate Communication Department, Corporate Planning & Administrative Headquarters, Uchida Yoko Co., Ltd.

Benetas Gains Real-Time Insights with Oracle Service Cloud

 

PuntoNet Transforms Its Customer Experience with Oracle

In the past, we did not monitor the number times a customer contacted us across different channels. With Oracle Service Cloud, we can now track—in real time—all user inquiries about their internet service while optimizing response time across channels, increasing customer satisfaction and reducing attrition rate.

— Katherin Miño, General Manager, PuntoNet

OnsiteGo Automates Service Delivery and Boosts Customer Experience with Oracle

We automated our service delivery process with Oracle Service Cloud. Customer inquiries—whether made through web, email, chat, or call center—are routed to the appropriate team. Our automated service delivery, along with our 360-degree view of customer interactions, helps us deliver an enhanced experience to the customers.

— Sunil Gandhe, Chief Operating Officer, OnsiteGo

Nestlé BabyNes Deploys Oracle Service Cloud in Only 12 Weeks

 

PC Arts Argentina Transforms its Post-Sales Services with Oracle

Oracle Service Cloud automated the entire equipment repair record, which gave us full visibility of all steps and helped us identify and solve bottlenecks. The results came in above our expectations: we reduced costs by 40%, expedited the repair process by 35%, and have much happier customers.

— Alejandro Galafassi, Service Manager, PC Arts Argentina

Data Consult Transforms Service Delivery and Customer Experience with Oracle
Banco de la Nación Boosts Digital Services with Oracle
TOBU TOP TOURS Enhances Customer Satisfaction with Oracle Service Cloud
OPPO Supports Global Business Expansion with Oracle
Uchida Yoko Improves User Satisfaction by Constructing IR FAQ with Oracle Cloud
Benetas Gains Real-Time Insights with Oracle Service Cloud
PuntoNet Transforms Its Customer Experience with Oracle
OnsiteGo Automates Service Delivery and Boosts Customer Experience with Oracle
Nestlé BabyNes Deploys Oracle Service Cloud in Only 12 Weeks
PC Arts Argentina Transforms its Post-Sales Services with Oracle
Oracle used Oracle Service Cloud to transform its sales process.

 

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