Oracle Customer Experience (CX) Service

Forbes Insights Executive Survey Report

Forbes Insights Executive Survey

Discover what 400+ VPs say about modernizing customer service. Learn their strategies to stay ahead.

The Psychology Behind Customer Service
The Psychology Behind Customer Service

Can understanding psychology improve customer service?

Oracle Customer Experience (CX) Service

Modern Customer Service

Discover how you can equip and transform your contact center for the future.

Oracle used Oracle Service Cloud to transform its sales process.

Provide Exceptional Customer Service Experiences

Can you keep up with rising consumer expectations and proliferating communication channels? You can with Oracle Service Cloud. See how.


In the Spotlight

Modern Customer Service Research from Forbes Insights

Report

Modern Customer Service Research from Forbes Insights
Outpace Your Executive Peers

Learn where your customer service stands in relation to 400 plus vice presidents of Service.

Modern Customer Service

E-Book

Modern Customer Service

Discover how you can equip and transform your contact center for the future.

Industries

Webinar

Service for the Next Generation

What organizations are doing to address the digital channel revolution in their overall customer service strategy.



 

Are Your Best Practices Modern

Why Do You Need Modern Best Practice?

Increase business agility. Achieve more, faster, and with less resources. With the following key enablers: the cloud, mobile, social, analytics, the internet of things, and big data, you can transform your business for the future.

Learn more about Modern Best Practice

Angel Broking Improves Process Flows with Oracle Service Cloud

Oracle Service Cloud helped us increase the productivity of our agents by improving the process flows and preserving a comprehensive 360 degree view. With Oracle Service Cloud, it is now easier to track customer interactions and maintain a good relationship with all of our customers.

— Reena Shahi, AVP – Service Quality, Angel Broking.

Ferns N Petals Improves Customer Experience with Oracle Service Cloud

To better serve our customers, we needed a platform that offers a 360 degree view of our customers. With Oracle Service Cloud, we could effectively gather and interpret customer information—resulting in reduced call handling time, thus enhancing the overall customer experience.

— Manish Saini, Vice President, E commerce, Ferns N Petals

Oracle Service Cloud Ensures Flexible Service to Vodafone

 

T.H. March Uses Oracle Sales Cloud for Better Insight

 

Vodafone New Zealand Reduces Average Call Handling Time, Delivers Seamless Customer Experience, and Supports Rapid Business Growth

Oracle Service Cloud offers the flexibility and scalability we required to support our customer service and mobile strategy. We were confident that it would give us the ability to respond faster to a changing business environment and enhance the customer experience.

— Mike Hales, Digital Service Manager, Vodafone New Zealand Ltd.

Vodafone New Zealand Reduces Average Call Handling Time, Delivers Seamless Customer Experience, and Supports Rapid Business Growth

Oracle Service Cloud’s flexible features and integration capability enable us to seamlessly bridge a disparate knowledgebase into a single platform. We have reduced our average call handling time per query, gained the ability to respond faster to business needs, and enhanced our customer experience.

— Mike Hales, Digital Service Manager, Vodafone New Zealand Ltd.

Beachbody Gains High ROI with Oracle Service Cloud

 

D+M Changes Its Business with Oracle Service Cloud

 

Cincinnati Bell Dials in Field Service With Oracle Cloud

 

Prince's Trust Reaches Youth with Oracle CX Cloud

 
Angel Broking Improves Process Flows with Oracle Service Cloud
Ferns N Petals Improves Customer Experience with Oracle Service Cloud
Oracle Service Cloud Ensures Flexible Service to Vodafone
T.H. March Uses Oracle Sales Cloud for Better Insight
Vodafone New Zealand Reduces Average Call Handling Time, Delivers Seamless Customer Experience, and Supports Rapid Business Growth
Vodafone New Zealand Reduces Average Call Handling Time, Delivers Seamless Customer Experience, and Supports Rapid Business Growth
Beachbody Gains High ROI with Oracle Service Cloud
D+M Changes Its Business with Oracle Service Cloud
Cincinnati Bell Dials in Field Service With Oracle Cloud
Prince

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