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“We automated our service delivery process with Oracle Service Cloud. Customer inquiries—whether made through web, email, chat, or call center—are routed to the appropriate team. Our automated service delivery, along with our 360-degree view of customer interactions, helps us deliver an enhanced experience to the customers.”
— Sunil Gandhe, Chief Operating Officer, OnsiteGo
“Oracle Service Cloud automated the entire equipment repair record, which gave us full visibility of all steps and helped us identify and solve bottlenecks. The results came in above our expectations: we reduced costs by 40%, expedited the repair process by 35%, and have much happier customers.”
— Alejandro Galafassi, Service Manager, PC Arts Argentina
“Using Oracle Service Cloud to support one of our key customers, we comfortably and confidently manage more than 300 inbound support incidents each month. Saving 30 hours per month means we can spend more time with our customer—the detailed analytics enable us to better manage our business.”
— Johan Toresjö, Director Consulting Services, CGI Sverige AB
“We increased our productivity and significantly improved our customer experience with Oracle Field Service Cloud Service. It is a solution with strong potential, and it gives Oracle a great opportunity to consolidate its leadership.”
— Ana Pilar Pérez del Cura, Customer Service Platform Manager IT, Securitas Direct
“Oracle Service Cloud helped us achieve our main goals: boosting customer satisfaction and retention by speeding up response times and gaining visibility on the impact of services provided to our clients, leading to greater operational efficiency.”
— Dayan De Alwis, Manager – CRM and Data Solutions, Aldar Properties PJSC
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