Discover what 400+ VPs say about modernizing customer service. Learn their strategies to stay ahead.
Can understanding psychology improve customer service?
Can you keep up with rising consumer expectations and proliferating communication channels? You can with Oracle Service Cloud. See how.
Learn where your customer service stands in relation to 400 plus vice presidents of Service.
Discover how you can equip and transform your contact center for the future.
Increase business agility. Achieve more, faster, and with less resources. With the following key enablers: the cloud, mobile, social, analytics, the internet of things, and big data, you can transform your business for the future.Learn more about Modern Best Practice
“I am really proud to lead the transformation of WMPs internal customer experience. Oracle Service Cloud has significantly changed the way we work by enabling us to streamline our customer journey. We are able to now provide a 24/7 service from a single internal portal. Our Shared Services Team has made great strides correctly aligning with business requirements to deliver a first contact resolution service with SLAs. The solution will drive cost savings by reducing avoidable contacts, empowering support professionals, and automating processes and workloads.”
— Dean Sweet, Assistant Director Shared Services, West Midlands Police
“By building an FAQ site with Oracle Service Cloud, our customers can now self-solve problems and our number of users has doubled. Moreover, by integrating information and building the FAQ page in house, we improved our internal awareness of knowledge sharing and built a system for improving customer satisfaction.”
— Kazumi Takaki, Customer Center Manager, Infomart Corporation
“Oracle Service Cloud gave us the ability to transform the level of service provided to our customers. We now deliver better service at a faster pace than ever before. Simply put, the application lived up to its reputation of complete automation of the process of dispatching field technicians.”
— Alessandro Gushiken Passianoto, Operations Manager, Spread
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