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Next-Generation Customer Service
Oracle CX Service delivers connected experiences to consumers and businesses with personalized service engagements across any channel, knowledge-driven interactions and automation.
Oracle is ranked among the leaders in The Forrester WaveT: Customer Service Solutions, Q2 2019. Read the report to get an overview of the latest vendor rankings and customer service trends to watch.
CX Service
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B2C Service Center
High-Volume Contact Center
Explore B2C Service -
B2B Service Center
Customer Service for High-Value Accounts
Explore B2B Service -
Field Service
Field Service Management
Explore Field Service
Why AI and Automation Matter in the Experience Economy
Incorporating AI, automation, digital assistants, and bots can make operations more efficient and make agents more productive. Watch as Kate Leggett, VP and Principal Analyst, Forrester Research, and Jeffrey Wartgow, VP of CX Product Management, Oracle, discuss the evolving world of customer experience and cover why AI and automation matter.
Service Success
Elgin Innovates with Oracle Service Cloud and IoT
Elgin Sweeper Company
104-year-old Elgin Sweeper Company stays competitive with Oracle CX Cloud.
City of Albuquerque Invests in Next-Generation Citizen Experiences
City of Albuquerque
Hear city management explain how they are adding innovative new channels for their 311 contact center.
Cincinnati Bell Dials in Field Service with Oracle
Cincinnati Bell
Hear how this telecommunications company is using Oracle Field Service Cloud to increase efficiency and improve its customer favorability rating.
D+M Group Changes its Entire Business with Oracle Service Cloud
D+M Group
Learn how D+M Group used Oracle Service Cloud to transform customer service and change its entire business.
Western Digital Delivers Customer Service in 16 Languages
Western Digital
Western Digital explains how customer service is a differentiator for the business and how service is offered the way customers want it.
City of Fort Wayne Offers Excellent Citizen Engagement
City of Fort Wayne
Learn how the City of Fort Wayne created better citizen experiences while integrating with more than 23 departments.
Service Solutions
By Business Challenge
By Business Challenge
Solutions for Service
Oracle Service solutions deliver unique customer services through organic channels, knowledge-driven interactions, and automation.
By Role
By Role
Service Solutions by Role
Whether you are a leader in customer service, knowledge management, or field service, Oracle offers a variety of features to meet your business challenges.
By Industry
By Industry
Industry-Specific Solutions for Service
Oracle CX industry solutions leverage the comprehensive Oracle product portfolio to address distinct industry-specific requirements. With solutions designed and configured for your industry, you can accelerate innovation, improve customer experiences, and drive competitive advantage.
By Innovation
Choose a market focus
Innovative Solutions for Service
Business is changing fast. AI is exploding. Connected devices are everywhere. New communications channels emerge constantly. Virtual and augmented reality are quickly becoming mainstream. All of which are transforming the way your customers interact with your business. And it’s up to you to keep up. See the latest solutions that help you create tomorrow’s service, today.
See what top industry analysts are saying about Oracle CX Service.
Read the analyst reports
Begin your Digital Transformation
Transform Your Business Faster and Easier
Simplify
Provide Personalized Customer Engagement
Innovate
Deliver Unforgettable Customer Experiences
Deliver
Simplify
Remove complexity to accelerate business transformation. Use service to differentiate your brand with connected interactions, tailored responses, and automated processes.
Innovate
Be the first to leverage technology innovation and provide state-of-the-art customer experiences. Oracle CX solutions offer ready-to-go innovations—such as AI, IoT, chatbots, and data solutions—that enable you to quickly adopt new channels, devices, data sources, and intelligence capabilities. Discover even more solutions by going to the Oracle Cloud Marketplace to deploy prepackaged applications that address your business needs.
Deliver
Deliver memorable experiences that always exceed expectations and capture lifelong devotion to your brand. With a solution built for innovation and customer service, you can offer deeply personalized and contextual experiences to every customer, every time.
Build Your Business Around Your Customer
Explore how different industries and organizations are modernizing for the experience economy with these resources and case studies.
