Discover what 400+ VPs say about modernizing customer service. Learn their strategies to stay ahead.
Can understanding psychology improve customer service?
Can you keep up with rising consumer expectations and proliferating communication channels? You can with Oracle Service Cloud. See how.
Learn where your customer service stands in relation to 400 plus vice presidents of Service.
Discover how you can equip and transform your contact center for the future.
Increase business agility. Achieve more, faster, and with less resources. With the following key enablers: the cloud, mobile, social, analytics, the internet of things, and big data, you can transform your business for the future.Learn more about Modern Best Practice
“We selected Oracle Service Cloud for its unique syndication widget, guided assistance feature, email function, and powerful search engine capability. It also appealed to us with its superior scalability compared to other competing products.”
— Kota Kumakura, Assistant Manager, IP Business Division, Customer Business Group, Multichannel Pay TV Business Unit, SKY Perfect JSAT Corporation
“We also considered Salesforce, Microsoft, and SAP solutions, but only Oracle Service Cloud is specifically tailored to customer care processes that boost our efficiency and improve the customer journey. It is flexible, scalable, easy to integrate, and requires little development time.”
— Angel Ortiz, Director of Customer Experience, Unidad Editorial
“We wanted a customer experience product that was easy to deploy across multiple interfaces and languages. Oracle Service Cloud enables us to make changes very quickly to meet customer demand, while remaining compliant with international gaming legislation.”
— Stephen White, Product Owner, William Hill
“With Oracle Service Cloud we have been able to provide our customers with seamless support via intelligent online forms and live chat. Online support allows our agents to process multiple requests in a timely fashion.”
— Nicki Mayers, Communications Manager, Network Rail
“We evaluated a number of solutions and found that Oracle Service Cloud and Oracle Sales Cloud offered the most comprehensive, easy-to-use solutions, including a wide range of sales and service modules, with single vendor accountability and minimal configuration required for future expansion.”
— Fabiano Fração, Operations and Technology Director, TNT Brasil
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