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What organizations are doing to address the digital channel revolution in their overall customer service strategy.
KEN FIRST Promotes Customers’ Businesses by Developing Chatbot with Oracle Cloud
“We developed our own chatbot, KEN FIRST CHATBOT API, which runs on Oracle Cloud Infrastructure and works in collaboration with Oracle Service Cloud. With Oracle, we achieved our original goals, including stability and scalability, and continue to set and realize more milestones.”
— Suguru Sakuma, Executive Division Director, KEN FIRST Co., Ltd.
Radware Talks About Oracle Knowledge Advanced
BGE, an Exelon Company, Drives CX with Oracle Service Cloud
Exelon Focuses on Delivering Enhanced Customer Experience
Ryomo Business Support Streamlines Incident Management Work with Oracle Cloud
“Since the incident management system we have been using depended on individual skills, history management and handover due to shift work had increased. By introducing Oracle Service Cloud, we streamlined the incident management work and resolved issues of the maintenance system.”
— Kazuaki Yokomuro, President and CEO, Ryomo Business Support Co., Ltd.
Aman Bank Boosts Customer Satisfaction Using Oracle Customer Experience Solutions
“Oracle Service Cloud significantly enhanced our customers’ experience by ensuring that contact-center agents have all the banking and customer information they need to respond rapidly, accurately, and consistently—and through each client’s preferred channel.”
— Mukhtar Eshili, CEO, Aman Bank for Commerce & Investment Ltd.
Juniper Networks Gains Insight and Transforms Customer Experience with Oracle
“We power some of the most demanding cloud networks on the planet, and our goal is to make the complex simple. We use Oracle Marketing Cloud and Oracle CPQ Cloud Service to help translate data into insights, bringing us closer to our customers and accelerating our business.”
— Michael Marcellin, CMO, Juniper Networks
Banco de la Nación Boosts its Digital Services with Oracle
“Oracle provided the right platforms for us to enhance the bank’s digital presence. Oracle Service Cloud helped us handle a high demand for mortgage loans without overloading our staff while with Oracle Social Cloud, we can provide outstanding service on our social media channels.”
— Mariana Álvarez Trinco, Head of Communications and Social Media, Banco de la Nación Argentina
Data Consult Transforms Service Delivery and Customer Experience with Oracle
“Oracle Service Cloud has a powerful API interface, which we utilized to develop intuitive dashboards. We easily integrated third-party apps, such as our managed services alarms portal, to automate incident detection and schedule activities. Oracle Service Cloud relieved us of the tedious on-premises system administration, allowing us to focus on customer service and experience.”
— Marc Nader, Chief Operating Officer, Data Consult
TOBU TOP TOURS Enhances Customer Satisfaction with Oracle Service Cloud
“We adopted Oracle Service Cloud just to enhance our travel site, but the number of incoming call inquiries already decreased—plus, we optimized our search function. We established leads to product introduction pages and continue to improve various functions to elevate customer satisfaction.”
— Yuji Maruyama, Manager, Personal Sales Division, TOBU TOP TOURS CO., LTD.
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