Oracle Customer Experience (CX) Service

Customer Experience
Modern Customer Experience
April 10-12, 2018 | Chicago

Tomorrow’s CX, Today

Forbes Insights Executive Survey Report

Forbes Insights Executive Survey

Discover what 400+ VPs say about modernizing customer service. Learn their strategies to stay ahead.

The Psychology Behind Customer Service
The Psychology Behind Customer Service

Can understanding psychology improve customer service?

Oracle Customer Experience (CX) Service

Next Generation Contact Center

Discover 6 ways to empower agents and master first contact resolution.

Provide Exceptional Customer Service Experiences

Can you keep up with rising consumer expectations and proliferating communication channels? You can with Oracle Service Cloud. See how.


In the Spotlight

Modern Customer Service Research from Forbes Insights

Report

Modern Customer Service Research from Forbes Insights
Outpace Your Executive Peers

Learn where your customer service stands in relation to 400 plus vice presidents of Service.

Modern Customer Service

E-Book

Next Generation Contact Centers

Discover 6 ways to empower agents and master first contact resolution.

Industries

Webinar

Service for the Next Generation

What organizations are doing to address the digital channel revolution in their overall customer service strategy.


Securitas Direct Quickly and Accurately Delivers its Services with Oracle

We increased our productivity and significantly improved our customer experience with Oracle Field Service Cloud Service. It is a solution with strong potential, and it gives Oracle a great opportunity to consolidate its leadership.

— Ana Pilar Pérez del Cura, Customer Service Platform Manager IT, Securitas Direct

Bank of Guam Provides a Digital Experience with Oracle

 

In Motion and Oracle Service Cloud Speed Customer Experience

 

City of San Jose Enables Smart City App with Oracle Cloud

 

Aldar Properties Enhances Customer Service Quality with Oracle Service Cloud

Oracle Service Cloud helped us achieve our main goals: boosting customer satisfaction and retention by speeding up response times and gaining visibility on the impact of services provided to our clients, leading to greater operational efficiency.

— Dayan De Alwis, Manager – CRM and Data Solutions, Aldar Properties PJSC

ONVZ Optimizes Health Insurance with Oracle Service Cloud

 

Western Sussex Hospital’s Digital Service for Families

 

University of Western Australia Produces Offer Letters 6x Faster with Oracle

 

WPA Gestão Modernizes Customer Service with Oracle Cloud

With Oracle Service Cloud, our operators have full access to real-time customer information on a single screen and can see the complete history of each case—shortening service time by 40% and improving its quality. In addition, we were able to launch successful campaigns that reduced installment default rates.

— Francis Gonçalves, Technical Support Analyst, WPA Gestão

Axtel Moves to a Mobile Solution with Oracle Service Cloud

 
Securitas Direct Quickly and Accurately Delivers its Services with Oracle
Bank of Guam Provides a Digital Experience with Oracle
In Motion and Oracle Service Cloud Speed Customer Experience
City of San Jose Enables Smart City App with Oracle Cloud
Aldar Properties Enhances Customer Service Quality with Oracle Service Cloud
ONVZ Optimizes Health Insurance with Oracle Service Cloud
Western Sussex Hospital’s Digital Service for Families
University of Western Australia Produces Offer Letters 6x Faster with Oracle
WPA Gestão Modernizes Customer Service with Oracle Cloud
Axtel Moves to a Mobile Solution with Oracle Service Cloud
Oracle used Oracle Service Cloud to transform its sales process.

 

Are Your Best Practices Modern

Why Do You Need Modern Best Practice?

Increase business agility. Achieve more, faster, and with less resources. With the following key enablers: the cloud, mobile, social, analytics, the internet of things, and big data, you can transform your business for the future.

Learn more about Modern Best Practice

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