Oracle Customer Experience (CX) Service
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Forbes Insights Executive Survey
Discover what 400+ VPs say about modernizing customer service. Learn their strategies to stay ahead.
Can understanding psychology improve customer service?
Next Generation Contact Center
Discover 6 ways to empower agents and master first contact resolution.
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Modern Customer Service Research from Forbes Insights
Outpace Your Executive Peers
Learn where your customer service stands in relation to 400 plus vice presidents of Service.
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Next Generation Contact Centers
Discover 6 ways to empower agents and master first contact resolution.
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Service for the Next Generation
What organizations are doing to address the digital channel revolution in their overall customer service strategy.
Oracle CX Cloud and ERP Integration Boosts Customer Service
Self-Service CPQ Process Improves Customer Experience
KEN FIRST Promotes Customers’ Businesses by Developing Chatbot with Oracle Cloud
“We developed our own chatbot, KEN FIRST CHATBOT API, which runs on Oracle Cloud Infrastructure and works in collaboration with Oracle Service Cloud. With Oracle, we achieved our original goals, including stability and scalability, and continue to set and realize more milestones.”
— Suguru Sakuma, Executive Division Director, KEN FIRST Co., Ltd.
Radware Talks About Oracle Knowledge Advanced
BGE, an Exelon Company, Drives CX with Oracle Service Cloud
Exelon Focuses on Delivering Enhanced Customer Experience
Ryomo Business Support Streamlines Incident Management Work with Oracle Cloud
“Since the incident management system we have been using depended on individual skills, history management and handover due to shift work had increased. By introducing Oracle Service Cloud, we streamlined the incident management work and resolved issues of the maintenance system.”
— Kazuaki Yokomuro, President and CEO, Ryomo Business Support Co., Ltd.
Aman Bank Boosts Customer Satisfaction Using Oracle Customer Experience Solutions
“Oracle Service Cloud significantly enhanced our customers’ experience by ensuring that contact-center agents have all the banking and customer information they need to respond rapidly, accurately, and consistently—and through each client’s preferred channel.”
— Mukhtar Eshili, CEO, Aman Bank for Commerce & Investment Ltd.
Juniper Networks Gains Insight and Transforms Customer Experience with Oracle
“We power some of the most demanding cloud networks on the planet, and our goal is to make the complex simple. We use Oracle Marketing Cloud and Oracle CPQ Cloud Service to help translate data into insights, bringing us closer to our customers and accelerating our business.”
— Michael Marcellin, CMO, Juniper Networks
Banco de la Nación Boosts its Digital Services with Oracle
“Oracle provided the right platforms for us to enhance the bank’s digital presence. Oracle Service Cloud helped us handle a high demand for mortgage loans without overloading our staff while with Oracle Social Cloud, we can provide outstanding service on our social media channels.”
— Mariana Álvarez Trinco, Head of Communications and Social Media, Banco de la Nación Argentina
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