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Forbes Insights Executive Survey
Discover what 400+ VPs say about modernizing customer service. Learn their strategies to stay ahead.
Can understanding psychology improve customer service?
Modern Customer Service
Discover how you can equip and transform your contact center for the future.
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Provide Exceptional Customer Service Experiences
Can you keep up with rising consumer expectations and proliferating communication channels? You can with Oracle Service Cloud. See how.
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Modern Customer Service Research from Forbes Insights
Outpace Your Executive Peers
Learn where your customer service stands in relation to 400 plus vice presidents of Service.
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Modern Customer Service
Discover how you can equip and transform your contact center for the future.
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Service for the Next Generation
What organizations are doing to address the digital channel revolution in their overall customer service strategy.
Why Do You Need Modern Best Practice?
Increase business agility. Achieve more, faster, and with less resources. With the following key enablers: the cloud, mobile, social, analytics, the internet of things, and big data, you can transform your business for the future.
Learn more about Modern Best PracticeGrupo GTD Uses Oracle Service Cloud to Improve Service
Oracle Policy Automation Helps India First Life Insurance
West Midlands Police Improves Employee Engagement to Better Serve Customers with Oracle
“I am really proud to lead the transformation of WMPs internal customer experience. Oracle Service Cloud has significantly changed the way we work by enabling us to streamline our customer journey. We are able to now provide a 24/7 service from a single internal portal. Our Shared Services Team has made great strides correctly aligning with business requirements to deliver a first contact resolution service with SLAs. The solution will drive cost savings by reducing avoidable contacts, empowering support professionals, and automating processes and workloads.”
— Dean Sweet, Assistant Director Shared Services, West Midlands Police
Infomart Builds FAQ Site for B2B Platform Service with Oracle
“By building an FAQ site with Oracle Service Cloud, our customers can now self-solve problems and our number of users has doubled. Moreover, by integrating information and building the FAQ page in house, we improved our internal awareness of knowledge sharing and built a system for improving customer satisfaction.”
— Kazumi Takaki, Customer Center Manager, Infomart Corporation
Turning Point Invests in Oracle Technology
Ferns N Petals Reduces Call Volume with Oracle Service Cloud
Oracle Service Cloud Helps Western Sussex Deliver Care
Oracle Cloud Helps Tata Communications on Digital Journey
Myntra Heightens Customer Experience with Oracle Cloud
Spread Automates Field Service Dispatching and Management, Improves Staff Productivity and Customer Satisfaction with Oracle Service Cloud
“Oracle Service Cloud gave us the ability to transform the level of service provided to our customers. We now deliver better service at a faster pace than ever before. Simply put, the application lived up to its reputation of complete automation of the process of dispatching field technicians.”
— Alessandro Gushiken Passianoto, Operations Manager, Spread
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