Oracle Customer Experience (CX) Service
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What organizations are doing to address the digital channel revolution in their overall customer service strategy.
PuntoNet Transforms Its Customer Experience with Oracle
“In the past, we did not monitor the number times a customer contacted us across different channels. With Oracle Service Cloud, we can now track—in real time—all user inquiries about their internet service while optimizing response time across channels, increasing customer satisfaction and reducing attrition rate.”
— Katherin Miño, General Manager, PuntoNet
OnsiteGo Automates Service Delivery and Boosts Customer Experience with Oracle
“We automated our service delivery process with Oracle Service Cloud. Customer inquiries—whether made through web, email, chat, or call center—are routed to the appropriate team. Our automated service delivery, along with our 360-degree view of customer interactions, helps us deliver an enhanced experience to the customers.”
— Sunil Gandhe, Chief Operating Officer, OnsiteGo
Nestlé BabyNes Deploys Oracle Service Cloud in Only 12 Weeks
PC Arts Argentina Transforms its Post-Sales Services with Oracle
“Oracle Service Cloud automated the entire equipment repair record, which gave us full visibility of all steps and helped us identify and solve bottlenecks. The results came in above our expectations: we reduced costs by 40%, expedited the repair process by 35%, and have much happier customers.”
— Alejandro Galafassi, Service Manager, PC Arts Argentina
CGI Sweden Delivers World-Class Customer Service with Oracle Service Cloud
“Using Oracle Service Cloud to support one of our key customers, we comfortably and confidently manage more than 300 inbound support incidents each month. Saving 30 hours per month means we can spend more time with our customer—the detailed analytics enable us to better manage our business.”
— Johan Toresjö, Director Consulting Services, CGI Sverige AB
Carrefour improves Customer Experience with Oracle Cloud
Securitas Direct Quickly and Accurately Delivers its Services with Oracle
“We increased our productivity and significantly improved our customer experience with Oracle Field Service Cloud Service. It is a solution with strong potential, and it gives Oracle a great opportunity to consolidate its leadership.”
— Ana Pilar Pérez del Cura, Customer Service Platform Manager IT, Securitas Direct
Bank of Guam Provides a Digital Experience with Oracle
In Motion and Oracle Service Cloud Speed Customer Experience
City of San Jose Enables Smart City App with Oracle Cloud
Why Do You Need Modern Best Practice?
Increase business agility. Achieve more, faster, and with less resources. With the following key enablers: the cloud, mobile, social, analytics, the internet of things, and big data, you can transform your business for the future.
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