Discover what 400+ VPs say about modernizing customer service. Learn their strategies to stay ahead.
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Learn where your customer service stands in relation to 400 plus vice presidents of Service.
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“Oracle Service Cloud has a powerful API interface, which we utilized to develop intuitive dashboards. We easily integrated third-party apps, such as our managed services alarms portal, to automate incident detection and schedule activities. Oracle Service Cloud relieved us of the tedious on-premises system administration, allowing us to focus on customer service and experience.”
— Marc Nader, Chief Operating Officer, Data Consult
“We adopted Oracle Service Cloud just to enhance our travel site, but the number of incoming call inquiries already decreased—plus, we optimized our search function. We established leads to product introduction pages and continue to improve various functions to elevate customer satisfaction.”
— Yuji Maruyama, Manager, Personal Sales Division, TOBU TOP TOURS CO., LTD.
“The agility and scalability of Oracle RightNow Cloud Service enabled us to successfully build a unified self-service customer platform in just 4 months. We enhanced our customer experience and rapidly expanded our business by establishing knowledge base management processes in 23 countries and regions.”
— Raymond Jin, Director of Global Customer Service Dept., OPPO Mobile Telecommunications Corp Ltd.
“By building our FAQ site with Oracle Service Cloud and an AI feature, customers can solve inquiries by themselves quickly. We improved customer experience while reducing internal workload. Since its scalability makes it easy to add categories, we plan to expand it to other FAQ sites in the future.”
— Shoichiro Sato, General Manager, Corporate Communication Department, Corporate Planning & Administrative Headquarters, Uchida Yoko Co., Ltd.
“In the past, we did not monitor the number times a customer contacted us across different channels. With Oracle Service Cloud, we can now track—in real time—all user inquiries about their internet service while optimizing response time across channels, increasing customer satisfaction and reducing attrition rate.”
— Katherin Miño, General Manager, PuntoNet
“We automated our service delivery process with Oracle Service Cloud. Customer inquiries—whether made through web, email, chat, or call center—are routed to the appropriate team. Our automated service delivery, along with our 360-degree view of customer interactions, helps us deliver an enhanced experience to the customers.”
— Sunil Gandhe, Chief Operating Officer, OnsiteGo
“Oracle Service Cloud automated the entire equipment repair record, which gave us full visibility of all steps and helped us identify and solve bottlenecks. The results came in above our expectations: we reduced costs by 40%, expedited the repair process by 35%, and have much happier customers.”
— Alejandro Galafassi, Service Manager, PC Arts Argentina
“Using Oracle Service Cloud to support one of our key customers, we comfortably and confidently manage more than 300 inbound support incidents each month. Saving 30 hours per month means we can spend more time with our customer—the detailed analytics enable us to better manage our business.”
— Johan Toresjö, Director Consulting Services, CGI Sverige AB
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