Discover what 400+ VPs say about modernizing customer service. Learn their strategies to stay ahead.
Can understanding psychology improve customer service?
Can you keep up with rising consumer expectations and proliferating communication channels? You can with Oracle Service Cloud. See how.
Learn where your customer service stands in relation to 400 plus vice presidents of Service.
Discover how you can equip and transform your contact center for the future.
Increase business agility. Achieve more, faster, and with less resources. With the following key enablers: the cloud, mobile, social, analytics, the internet of things, and big data, you can transform your business for the future.Learn more about Modern Best Practice
“Thanks to Oracle Service Cloud, we established a highly integrated and efficient customer service structure that collaborates seamlessly with the company’s social media channels and internal departments to deliver the personalized and fast service that our customers expect.”
— Matias Marcelo Garcia, Customer Relationship Management Director, Tarjetas Cuyanas S.A.
“In Japan, there are business practices that require us to sign procurement documents at the time of contract. Oracle’s Accelerated Buying Experience allowed us to complete our contract for Oracle Service Cloud with one click of a button - making it possible to reduce the time and effort to process the document and obtain the required signatures through internal procedures. Sharing the agreement on-line simplified and sped the procurement process.”
— Yosuke Kotani, Technical Support Division Senior Manager, STARTIA INC.
“By adopting a flexible, intuitive, and scalable Oracle Service Cloud, we have reduced incoming inquiries by 40% per month across all channels, increased operating efficiency, and enhanced service quality. We also gained ability to respond rapidly to evolving customer demands and support growth.”
— Toshihiro Sanuki, Director, Customer Service Department, Ikyu Corporation
“Oracle’s cloud solutions have transformed our automotive businesses. Oracle Service Cloud empowered us to improve the customer experience and save 60% in contact center costs through insourcing. Oracle Recruiting Cloud Service enabled us to rapidly grow by hiring staff 50% faster.”
— Marwan M. Othman, IT Business Relationship Manager, Alissa Group
“Oracle’s Cloud solution gives us more operational efficiency, more functionality, and improves our ability to help our members improve their financial lives. We can now interact with our members more effectively in a much greater diversity of channels, helping the cooperative fulfill its mission.”
— Mauricio Garro Ureña, IT Director, Coopeservidores
“Since implementing Oracle Service Cloud 12 years ago, we’ve rapidly grown our brands in Europe and the USA, while providing excellent 24/7 customer support without over-burdening our contact center by increasing self-service and proactive chat.”
— Matt Litherland, Member Services Operations Analyst, Gamesys Ltd
Engage a Sales Expert