Discover what 400+ VPs say about modernizing customer service. Learn their strategies to stay ahead.
Can understanding psychology improve customer service?
Can you keep up with rising consumer expectations and proliferating communication channels? You can with Oracle Service Cloud. See how.
Learn where your customer service stands in relation to 400 plus vice presidents of Service.
Discover 6 ways to empower agents and master first contact resolution.
“By consolidating multi-brand FAQ content into Oracle Service Cloud, we raised self-resolution rate to 90% instead of 37% and reduced inbound calls by 20% on average. This enabled our agents to focus on providing service for customers who require telephone assistance and enhanced service quality. ”
— Hiroyuki Osawa, Senior Manager, Cloud Hosting Business Promotion Division, GMO CLOUD K.K.
“Our goal at the City of San José is to become America’s most innovative city by 2020. Oracle Service Cloud is a key component in helping us achieve our Smart City Vision. We are transforming service delivery, enhancing citizen services, and enabling data-driven decision-making.”
— Rob Lloyd, CIO, City of San José
“Oracle Service Cloud generated a request classification system and integrated emails, and chat services to the platform, all while expediting the case resolution process. It also provided complete customer information on a single screen—in contrast to the prior system where operators had to open several windows—and reduced service time by 40%.”
— Leonardo Cardoso, Project Coordinator, Natos Group
“By adopting Oracle Service Cloud and partnering with Ekulus to implement a new omni channel contact center solution for our aged care business, we expect to gain a single view of customer interactions and deliver more consistent and personalized customer experience.”
— Nicola Reynolds, General Manager, Benetas
“The SAP system we used in the newspapers’ subscription and after-sales departments was complicated and quite incomplete, making efficient customer service impossible. Oracle Service Cloud enabled operators to access information in real time, shortening the average customer service time.”
— Fábio Eduardo Florêncio, IT manager, Ubaldino do Amaral Foundation
Increase business agility. Achieve more, faster, and with less resources. With the following key enablers: the cloud, mobile, social, analytics, the internet of things, and big data, you can transform your business for the future.Learn more about Modern Best Practice
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