Oracle Customer Experience (CX) Service

Forbes Insights Executive Survey Report

Forbes Insights Executive Survey

Discover what 400+ VPs say about modernizing customer service. Learn their strategies to stay ahead.

The Psychology Behind Customer Service
The Psychology Behind Customer Service

Can understanding psychology improve customer service?

Oracle Customer Experience (CX) Service

Modern Customer Service

Discover how you can equip and transform your contact center for the future.

Oracle used Oracle Service Cloud to transform its sales process.

Provide Exceptional Customer Service Experiences

Can you keep up with rising consumer expectations and proliferating communication channels? You can with Oracle Service Cloud. See how.


In the Spotlight

Modern Customer Service Research from Forbes Insights

Report

Modern Customer Service Research from Forbes Insights
Outpace Your Executive Peers

Learn where your customer service stands in relation to 400 plus vice presidents of Service.

Modern Customer Service

E-Book

Modern Customer Service

Discover how you can equip and transform your contact center for the future.

Industries

Webinar

Service for the Next Generation

What organizations are doing to address the digital channel revolution in their overall customer service strategy.



 

Are Your Best Practices Modern

Why Do You Need Modern Best Practice?

Increase business agility. Achieve more, faster, and with less resources. With the following key enablers: the cloud, mobile, social, analytics, the internet of things, and big data, you can transform your business for the future.

Learn more about Modern Best Practice

Kent County Council Increases Agent Productivity with Oracle

 

OSN Optimizes Scheduling with Oracle Field Service Cloud

 

Tarjetas Cuyanas S.A. Establishes Highly Efficient Customer Service Center, Improving Insight into Service Quality and Customer Satisfaction

Thanks to Oracle Service Cloud, we established a highly integrated and efficient customer service structure that collaborates seamlessly with the company’s social media channels and internal departments to deliver the personalized and fast service that our customers expect.

— Matias Marcelo Garcia, Customer Relationship Management Director, Tarjetas Cuyanas S.A.

Startia Reduces Time and Effort by Using Oracle’s Accelerated Buying Experience

In Japan, there are business practices that require us to sign procurement documents at the time of contract. Oracle’s Accelerated Buying Experience allowed us to complete our contract for Oracle Service Cloud with one click of a button - making it possible to reduce the time and effort to process the document and obtain the required signatures through internal procedures. Sharing the agreement on-line simplified and sped the procurement process.

— Yosuke Kotani, Technical Support Division Senior Manager, STARTIA INC.

Ikyu Reduces Inbound Inquiries Across Multiple Channels by 40% a Month, Increases Call Center Operating Efficiency, and Enhances Customer Service

By adopting a flexible, intuitive, and scalable Oracle Service Cloud, we have reduced incoming inquiries by 40% per month across all channels, increased operating efficiency, and enhanced service quality. We also gained ability to respond rapidly to evolving customer demands and support growth.

— Toshihiro Sanuki, Director, Customer Service Department, Ikyu Corporation

Alissa Group Reduces Contact Center Operational Costs by 60% and Cuts Recruitment Time in Half by Transitioning to the Cloud

Oracle’s cloud solutions have transformed our automotive businesses. Oracle Service Cloud empowered us to improve the customer experience and save 60% in contact center costs through insourcing. Oracle Recruiting Cloud Service enabled us to rapidly grow by hiring staff 50% faster.

— Marwan M. Othman, IT Business Relationship Manager, Alissa Group

Coopeservidores Gains 360-Degree View of Associates, Improves Members’ Online Experience with a Multi-Channel Customer Experience Cloud Solution

Oracle’s Cloud solution gives us more operational efficiency, more functionality, and improves our ability to help our members improve their financial lives. We can now interact with our members more effectively in a much greater diversity of channels, helping the cooperative fulfill its mission.

— Mauricio Garro Ureña, IT Director, Coopeservidores

CMC Innovates and Wins with Oracle Service Cloud

 

Gamesys Achieves Exponential Growth with Flexible, Multi-Channel, Cloud Customer Experience

Since implementing Oracle Service Cloud 12 years ago, we’ve rapidly grown our brands in Europe and the USA, while providing excellent 24/7 customer support without over-burdening our contact center by increasing self-service and proactive chat.

— Matt Litherland, Member Services Operations Analyst, Gamesys Ltd

Special.T by Nestle Integrates Oracle Service Cloud

 
Kent County Council Increases Agent Productivity with Oracle
OSN Optimizes Scheduling with Oracle Field Service Cloud
Tarjetas Cuyanas S.A. Establishes Highly Efficient Customer Service Center, Improving Insight into Service Quality and Customer Satisfaction
Startia Reduces Time and Effort by Using Oracle’s Accelerated Buying Experience
Ikyu Reduces Inbound Inquiries Across Multiple Channels by 40% a Month, Increases Call Center Operating Efficiency, and Enhances Customer Service
Alissa Group Reduces Contact Center Operational Costs by 60% and Cuts Recruitment Time in Half by Transitioning to the Cloud
Coopeservidores Gains 360-Degree View of Associates, Improves Members’ Online Experience with a Multi-Channel Customer Experience Cloud Solution
CMC Innovates and Wins with Oracle Service Cloud
Gamesys Achieves Exponential Growth with Flexible, Multi-Channel, Cloud Customer Experience
Special.T by Nestle Integrates Oracle Service Cloud

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