Oracle Customer Experience (CX) Service

Customer Experience
Modern Customer Experience
April 10-12, 2018 | Chicago

Tomorrow’s CX, Today

Forbes Insights Executive Survey Report

Forbes Insights Executive Survey

Discover what 400+ VPs say about modernizing customer service. Learn their strategies to stay ahead.

The Psychology Behind Customer Service
The Psychology Behind Customer Service

Can understanding psychology improve customer service?

Oracle Customer Experience (CX) Service

Next Generation Contact Center

Discover 6 ways to empower agents and master first contact resolution.

Provide Exceptional Customer Service Experiences

Can you keep up with rising consumer expectations and proliferating communication channels? You can with Oracle Service Cloud. See how.


In the Spotlight

Modern Customer Service Research from Forbes Insights

Report

Modern Customer Service Research from Forbes Insights
Outpace Your Executive Peers

Learn where your customer service stands in relation to 400 plus vice presidents of Service.

Modern Customer Service

E-Book

Next Generation Contact Centers

Discover 6 ways to empower agents and master first contact resolution.

Industries

Webinar

Service for the Next Generation

What organizations are doing to address the digital channel revolution in their overall customer service strategy.


OnsiteGo Automates Service Delivery and Boosts Customer Experience with Oracle

We automated our service delivery process with Oracle Service Cloud. Customer inquiries—whether made through web, email, chat, or call center—are routed to the appropriate team. Our automated service delivery, along with our 360-degree view of customer interactions, helps us deliver an enhanced experience to the customers.

— Sunil Gandhe, Chief Operating Officer, OnsiteGo

Nestlé BabyNes Deploys Oracle Service Cloud in Only 12 Weeks

 

PC Arts Argentina Transforms its Post-Sales Services with Oracle

Oracle Service Cloud automated the entire equipment repair record, which gave us full visibility of all steps and helped us identify and solve bottlenecks. The results came in above our expectations: we reduced costs by 40%, expedited the repair process by 35%, and have much happier customers.

— Alejandro Galafassi, Service Manager, PC Arts Argentina

CGI Sweden Delivers World-Class Customer Service with Oracle Service Cloud

Using Oracle Service Cloud to support one of our key customers, we comfortably and confidently manage more than 300 inbound support incidents each month. Saving 30 hours per month means we can spend more time with our customer—the detailed analytics enable us to better manage our business.

— Johan Toresjö, Director Consulting Services, CGI Sverige AB

Carrefour improves Customer Experience with Oracle Cloud

 

Securitas Direct Quickly and Accurately Delivers its Services with Oracle

We increased our productivity and significantly improved our customer experience with Oracle Field Service Cloud Service. It is a solution with strong potential, and it gives Oracle a great opportunity to consolidate its leadership.

— Ana Pilar Pérez del Cura, Customer Service Platform Manager IT, Securitas Direct

Bank of Guam Provides a Digital Experience with Oracle

 

In Motion and Oracle Service Cloud Speed Customer Experience

 

City of San Jose Enables Smart City App with Oracle Cloud

 

Aldar Properties Enhances Customer Service Quality with Oracle Service Cloud

Oracle Service Cloud helped us achieve our main goals: boosting customer satisfaction and retention by speeding up response times and gaining visibility on the impact of services provided to our clients, leading to greater operational efficiency.

— Dayan De Alwis, Manager – CRM and Data Solutions, Aldar Properties PJSC

OnsiteGo Automates Service Delivery and Boosts Customer Experience with Oracle
Nestlé BabyNes Deploys Oracle Service Cloud in Only 12 Weeks
PC Arts Argentina Transforms its Post-Sales Services with Oracle
CGI Sweden Delivers World-Class Customer Service with Oracle Service Cloud
Carrefour improves Customer Experience with Oracle Cloud
Securitas Direct Quickly and Accurately Delivers its Services with Oracle
Bank of Guam Provides a Digital Experience with Oracle
In Motion and Oracle Service Cloud Speed Customer Experience
City of San Jose Enables Smart City App with Oracle Cloud
Aldar Properties Enhances Customer Service Quality with Oracle Service Cloud
Oracle used Oracle Service Cloud to transform its sales process.

 

Are Your Best Practices Modern

Why Do You Need Modern Best Practice?

Increase business agility. Achieve more, faster, and with less resources. With the following key enablers: the cloud, mobile, social, analytics, the internet of things, and big data, you can transform your business for the future.

Learn more about Modern Best Practice

Get Started