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Discover what 400+ VPs say about modernizing customer service. Learn their strategies to stay ahead.
Can understanding psychology improve customer service?
Can you keep up with rising consumer expectations and proliferating communication channels? You can with Oracle Service Cloud. See how.
Learn where your customer service stands in relation to 400 plus vice presidents of Service.
Discover how you can equip and transform your contact center for the future.
Increase business agility. Achieve more, faster, and with less resources. With the following key enablers: the cloud, mobile, social, analytics, the internet of things, and big data, you can transform your business for the future.Learn more about Modern Best Practice
“One of the advantages we saw with Oracle Service Cloud was the ease of integration with our sales, marketing, and customer-installed base systems.”
— Ryan Davis, Director of IT, Pella Corporation
“Using Oracle Service Cloud, we’ve built a knowledge base for all of our customer-facing departments, from contact center to T-Mobile shops. We now have an agent-to-agent feedback loop, chat integration, and better search filters and taxonomy.”
— Daniel Hereijgers, Knowledge Manager, T-Mobile Netherlands
“With Oracle Customer Experience Cloud, we are expecting to enhance customer data quality across sales, digital marketing, and services channels. The solutions will also help us to improve team collaboration, discover new business opportunities, and boost sales performance.”
— Chen Zhonghua - Marketing Lead, Hanhua Financial Holding Co., Ltd.
“Oracle Service Cloud and Oracle Social Cloud offer more flexible and powerful analytics than other vendors. We gained a single platform that manages inbound inquiries across multiple channels, enabling a 75% increase in agent productivity, enhancing customer experience, and increasing competitive edge.”
— Lesley-Anne Leon Guerrero, Vice President, Customer Service, Bank of Guam
“With Oracle Service Cloud’s knowledgebase, we will gain customer insight across multiple channels, improve agent productivity, and increase customer satisfaction.”
— Yang Jingjin, General Manager, Customer Service Center, Xiaomi
“The implementation of Oracle Service Cloud has been a revolution. It has allowed us to optimize, standardize, monitor, and monetize digital customer care and thereby improve their experience.”
— Angels Guillen, Online Customer Experience Manager, Barcelo Hotels & Resorts
“Prior to Oracle Service Cloud, we were experiencing what I like to call “email madness.” With the Oracle solution in place, we went to an extremely streamlined single point of reference, as well as processes that allow for continued growth.”
— Elena Brown, Program Manager, Global Support Services, Meridium, Inc.
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