Oracle Customer Experience (CX) Service

Forbes Insights Executive Survey Report

Forbes Insights Executive Survey

Discover what 400+ VPs say about modernizing customer service. Learn their strategies to stay ahead.

The Psychology Behind Customer Service
The Psychology Behind Customer Service

Can understanding psychology improve customer service?

Oracle Customer Experience (CX) Service

Modern Customer Service

Discover how you can equip and transform your contact center for the future.

Oracle used Oracle Service Cloud to transform its sales process.

Provide Exceptional Customer Service Experiences

Can you keep up with rising consumer expectations and proliferating communication channels? You can with Oracle Service Cloud. See how.


In the Spotlight

Modern Customer Service Research from Forbes Insights

Report

Modern Customer Service Research from Forbes Insights
Outpace Your Executive Peers

Learn where your customer service stands in relation to 400 plus vice presidents of Service.

Modern Customer Service

E-Book

Modern Customer Service

Discover how you can equip and transform your contact center for the future.

Industries

Webinar

Service for the Next Generation

What organizations are doing to address the digital channel revolution in their overall customer service strategy.



 

Are Your Best Practices Modern

Why Do You Need Modern Best Practice?

Increase business agility. Achieve more, faster, and with less resources. With the following key enablers: the cloud, mobile, social, analytics, the internet of things, and big data, you can transform your business for the future.

Learn more about Modern Best Practice

PT Phintraco Simplifies Sales and Service Management with Oracle Cloud

We implemented Oracle Sales Cloud and Oracle Service Cloud with help from Phincon. Now we have improved insight into our sales and service processes with the built-in analytic dashboards. These solutions helped us simplify the sales and services processes within our business.

— Nur Ria W, Director, PT Phintraco Technology

Kent Council Talks About Its Strong Relationship with Oracle

 

Kent Council Highlights Benefits of Oracle Service Cloud

 

Kent Council Discusses Benefits of a Hosted Cloud Solution

 

Kent Council Discusses Cloud in the Public Sector Industry

 

SRL Diagnostics Improves Agent Productivity Using Oracle Service Cloud

With Oracle Service Cloud we now have complete traceability of customer queries received via any channel as well as speedy closure of web, email, or call service requests. The monitoring tool helps in improving agent productivity and enhancing customer experience.

— Radhakrishna Pillai, CIO, SRL Diagnostics

Santander Consumer Finance Accelerates Business Growth with Oracle

We evaluated other companies, but the solution that best suited our needs was Oracle Service Cloud and was recommended to us by Banco Santander in Spain. Oracle’s vision aligned with the one shared by the Santander group.

— Leonardo Gaete, Head of IT and Cybersecurity Projects, Santander Consumer Finance in Chile

Nestlé BabyNes Boosts Customer Satisfaction with Oracle Service Cloud

From a corporate perspective, we should have used an existing solution. Yet none of those systems was capable of meeting our needs the way that Oracle Service Cloud does, for example concerning the unique customer relationships we develop. Oracle was superior in all key aspects for BabyNes, including flexibility, native features, and integration.

— Isabelle Simal, International Customer Service Manager, Nestlé BabyNes (Nestlé S.A.)

Nestlé BabyNes Boosts Customer Satisfaction with Oracle Service Cloud

Oracle Service Cloud enabled us to provide superior customer service, launch better campaigns, and monitor our activities on an integrated omni-channel cloud platform. We have saved time, effort, money, and can focus more on giving parents the support they need for their baby’s nutrition.

— Isabelle Simal, International Customer Service Manager, Nestlé BabyNes (Nestlé S.A.)

Fort Wayne Supports Its Community with Oracle Service Cloud

 
PT Phintraco Simplifies Sales and Service Management with Oracle Cloud
Kent Council Talks About Its Strong Relationship with Oracle
Kent Council Highlights Benefits of Oracle Service Cloud
Kent Council Discusses Benefits of a Hosted Cloud Solution
Kent Council Discusses Cloud in the Public Sector Industry
SRL Diagnostics Improves Agent Productivity Using Oracle Service Cloud
Santander Consumer Finance Accelerates Business Growth with Oracle
Nestlé BabyNes Boosts Customer Satisfaction with Oracle Service Cloud
Nestlé BabyNes Boosts Customer Satisfaction with Oracle Service Cloud
Fort Wayne Supports Its Community with Oracle Service Cloud

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