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Oracle CX Service delivers connected experiences to consumers and businesses with personalized service engagements across any channel, knowledge-driven interactions and automation.
Oracle is ranked among the leaders in The Forrester WaveT: Customer Service Solutions, Q2 2019. Read the report to get an overview of the latest vendor rankings and customer service trends to watch.
Incorporating AI, automation, digital assistants, and bots can make operations more efficient and make agents more productive. Watch as Kate Leggett, VP and Principal Analyst, Forrester Research, and Jeffrey Wartgow, VP of CX Product Management, Oracle, discuss the evolving world of customer experience and cover why AI and automation matter.
104-year-old Elgin Sweeper Company stays competitive with Oracle CX Cloud.
Hear city management explain how they are adding innovative new channels for their 311 contact center.
Hear how this telecommunications company is using Oracle Field Service Cloud to increase efficiency and improve its customer favorability rating.
Learn how D+M Group used Oracle Service Cloud to transform customer service and change its entire business.
Western Digital explains how customer service is a differentiator for the business and how service is offered the way customers want it.
Learn how the City of Fort Wayne created better citizen experiences while integrating with more than 23 departments.
Oracle Service solutions deliver unique customer services through organic channels, knowledge-driven interactions, and automation.
Whether you are a leader in customer service, knowledge management, or field service, Oracle offers a variety of features to meet your business challenges.
Oracle CX industry solutions leverage the comprehensive Oracle product portfolio to address distinct industry-specific requirements. With solutions designed and configured for your industry, you can accelerate innovation, improve customer experiences, and drive competitive advantage.
Business is changing fast. AI is exploding. Connected devices are everywhere. New communications channels emerge constantly. Virtual and augmented reality are quickly becoming mainstream. All of which are transforming the way your customers interact with your business. And it’s up to you to keep up. See the latest solutions that help you create tomorrow’s service, today.
See what top industry analysts are saying about Oracle CX Service.Read the analyst reports
Transform Your Business Faster and Easier
Provide Personalized Customer Engagement
Deliver Unforgettable Customer Experiences
Remove complexity to accelerate business transformation. Use service to differentiate your brand with connected interactions, tailored responses, and automated processes.
Be the first to leverage technology innovation and provide state-of-the-art customer experiences. Oracle CX solutions offer ready-to-go innovations—such as AI, IoT, chatbots, and data solutions—that enable you to quickly adopt new channels, devices, data sources, and intelligence capabilities. Discover even more solutions by going to the Oracle Cloud Marketplace to deploy prepackaged applications that address your business needs.
Deliver memorable experiences that always exceed expectations and capture lifelong devotion to your brand. With a solution built for innovation and customer service, you can offer deeply personalized and contextual experiences to every customer, every time.
Explore how different industries and organizations are modernizing for the experience economy with these resources and case studies.