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Retail Resources and Research

Evaluate the latest in retail best practices, trends, and consumer research so you can exceed the expectations of today's modern consumer.

Setting the Bar: Global Customer Experience Trends 2019

The bar with which consumers measure experience is in constant flux, with every great experience raising customer expectations. This report, based on a global survey of over 15,800 consumers and 210 retailers, explores consumer expectations and retail perceptions of final mile execution, mastering connections and the store user experience.

Analyst Reports