Oracle Support Contacts Global Directory
Support Contacts Global Directory
- Oracle Construction and Engineering (including Aconex and Textura)
- Oracle CRM On Demand (Siebel)
- Oracle GloriaFood (Online Ordering/POS)
- Oracle Hospitality and Food & Beverage (MICROS, Nor1)
- Oracle Life Sciences (including goBalto)
- Oracle Local Government (NetSuite for Government/Public Safety)
- Oracle Managed Cloud Services
- Oracle NetSuite (including Adi Insights, FarApp, Verenia)
- Oracle Retail (MICROS)
- Oracle Service Cloud (B2C Service/RightNow)
Acquired Product Support
Oracle is dedicating significant resources to ensuring that you—as the customer of a predecessor company that is merging with Oracle—receive special handling and extraordinary support during our transition of people, processes, tools, and company entities. Access Support for your products:
Online Support
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Getting Support
- Service requests for supported Oracle programs may be submitted by you online through Oracle’s web-based customer support systems.
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United States
- Oracle Hospitality and Food & Beverage (MICROS) customers in the United States call 1.800.937.2211 for product related support inquiries
- Oracle Retail (MICROS) customers in the United States, go to My Oracle Support to create a Service Request or chat. for product related support inquiries.
- Local Government (NetSuite for Government or Public Safety Suite) customers in the United States call 1.800.633.0769 for product related support inquiries
- Hearing impaired customers in the U.S. who need to speak with an Oracle Support representative may use a telecommunications relay service (TRS); information about TRS is available at https://www.fcc.gov/trs, and a list of phone numbers is available at https://www.fcc.gov/general/trs-state-and-territories. International hearing impaired customers should use the TRS at 1.605.224.1837. Once in contact with Oracle Support an engineer will handle technical issues according to normal service request handling processes.
- Call 1.800.223.1711 for technical questions regarding your supported Oracle products or when there is a My Oracle Support (MOS) Portal Outage.
Other Service Inquiries:
- For questions regarding Oracle licenses, product questions, migrations or new license sales questions, downloading or installing a trial version of our software, Oracle Training Courses, Course Certifications, or any other questions call: 1.888.753.4428, excluding Oracle Cloud and Oracle Hospitality and Food & Beverage (MICROS) and Oracle Retail (MICROS)
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Canada
- Call 1.800.668.8921 or 1.905.890.6690 for technical regarding your supported Oracle products.
- Hearing impaired customers in the U.S. who need to speak with an Oracle Support representative may use a telecommunications relay service (TRS); information about TRS is available at https://www.fcc.gov/consumers/guides/telecommunications-relay-service-trs, and a list of phone numbers is available at https://www.fcc.gov/general/trs-state-and-territories. International hearing impaired customers should use the TRS at 1.605.224.1837. Once in contact with Oracle Support an engineer will handle technical issues according to normal service request handling processes.
Other Service Inquiries:
- For questions regarding Oracle licenses, product questions, migrations or new license sales questions, downloading or installing a trial version of our software, Oracle Training Courses, Course Certifications, or any other questions call: 1.888.753.4428, excluding Oracle Cloud and Oracle Hospitality and Food & Beverage (MICROS) and Oracle Retail (MICROS)
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Latin America
Country Support Hotline Argentina Acceso directo: 0800.666.0173
Vía AT&T Direct: 0800.555.4288 ó 0800-222-1288 conectar a 877.767.2253Belize Vía AT&T Direct: 811 conectar a 877.767.2253 Bolivia Vía AT&T Direct: 800.10.1110 conectar a 877.767.2253 Brazil Toll Free: 0800.891.5899
Direct Access: +55.11.5189.1001
Fax: +55.11.5189.1101Caribbean Islands
(Except Puerto Rico, Republica Dominicana Netherlands, and Aruba)AT&T Direct® Access Number 877.767.2253 Central America Para numeros telefonicos, por favor refierase al pais de preferencia. Chile Acceso Directo: +56.22.830.7810
Acesso Directo Hospitality only: +56 22 830 7626
Acceso Directo: 188.800.800.075
Vía AT&T Direct: 800.225.288 ó 800.360.311 conectar a 877.767.2253Colombia Acceso Directo:01.800.912.1586
Vía AT&T Direct: 018009110010 conectar a 877.767.2253Costa Rica Acceso Directo: 0.800.011.0515
Vía AT&T Direct: 0.800.0.114.114 conectar a 877.767.2253Ecuador Vía AT&T Direct: 1999119 conectar a 877.767.2253 El Salvador Vía AT&T Direct: 800.1288 conectar a 877.767.2253 Guatemala Vía AT&T Direct: 138126 or 9999190 ó 0800-222-1288 conectar a 877.767.2253 Honduras Vía AT&T Direct: 800.0.123 conectar a 877.767.2253 Jamaica Vía AT&T Direct: 1.800.872.2881 877.767.2253 Mexico Acceso Directo: 800 6721052
Acceso Directo: 001.877.767.2253
Vía AT&T Direct: 800.288.2872 conectar a 877.767.2253Nicaragua Vía AT&T Direct: 1.800.0174 conectar a 877.767.2253 Panamá Acceso Directo: 001.877.767.2253
Via ATT direct: 800.0109; conectar a 877.767.2253Paraguay Vía AT&T Direct: 008.11.800 conectar a 877.767.2253 Peru Acceso Directo: 0800.50.718
Vía AT&T Direct: 080050288 / 080070088 conectar a 877.767.2253Puerto Rico 877.7.ORACLE República Dominicana Acceso Directo: 1.877.767.2253
Vía AT&T Direct: 1.800.872.2881 conectar a 877.767.2253Trinidad Vía AT&T Direct: 1.800.872.2881 877.767.2253 Uruguay Vía AT&T Direct: 000.410 conectar a 877.767.2253 Venezuela
Includes Netherlands Antilles (Curacao, Bonaire, Saba, Sint Eustatius and Sint Maarten , Aruba, and Sur Inam)Venezuela:
Aceso Directo: 0800.100.2057
Via ATT direct: 0800.2255.288; conectar a 877.767.2253Netherlands Antilles:
Via ATT direct: 001.800.872.2881; conectar a 877.767.2253Instructions for Dialing AT&T Direct® Access Numbers
- Visit the AT&T World Traveler to obtain your AT&T Direct Access Number.
- Use the AT&T Access Numbers drop down menu to select the country from which you are calling.
- Dial the AT&T Direct® Access Number + area code + phone number.
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Europe, Middle East, and Africa
Note: Any calls you make will be recorded and stored in line with local legislation unless you elect to opt out from this feature.
Home Global Support Center: United Kingdom
Country Support Hotline Albania +442035742013 Austria +43.1.33777.555 Bahrain 80004238 Belgium +32.2.719.12.12 Bosnia and Herzegovina +387.33.95.89.89 Bulgaria +359.2.923.8130 Cameroon +20224802720 Central Asia Territory (CAT)
(Azerbaijan, Turkmenistan, Tajikistan, Kirgizstan, Georgia, Armenia and Uzbekistan)+7 727 320 1643 Croatia +385.1.632.32.22 Cyprus +30.210.67.89.450 Czech Republic +420.221.438.199 Denmark +45.44.80.80.81 Egypt 20224802720 Estonia +372.628.7777 Finland +358.9.54.94.1300 France +33.1.57.60.21.22 Gabon +20224802720 Germany +49.180.2000.170 Greece +30.210.67.89.450 Hungary +36.1.2241800 Israel +972.3.9273677 Italy +39.06.52436.400 Ivory Coast 2 Stage dialing: First 00.111.11 then 800.379.0402 Jordan +962.6.5200895 Kazakhstan +7 727 244 2728 Kenya +254.20.288.9.150 Kuwait Local access: +96522203638
Alternate number: +974 444 627 67Latvia +370.5204.7520 Lebanon +962.6.5200895 Lithuania +370.5.204.76.40 Luxembourg +352 4911 3345 North of Macedonia +442035742013 Malta +800.62.474 Mauritius Toll Free: +8020440036 Moldova +40213678810 Mongolia +4008.980.890 Morocco +212522977095 Netherlands +31.30.6699444 Nigeria +20224802720 Norway +47.6752.6752 Oman +971.4.3909040 Poland +48221682416 Portugal +351.21.423.52.00 Qatar +974 4446 2778 Romania +40213678810 Russia Oracle has withdrawn all operations in the Russian Federation. For more info go to oracle.com/corporate/conflict-in-ukraine/russia/ Saudi Arabia Toll Free: 800.844.0538 (Saudi Telecom Fixed and Mobile Network)
Toll Free: 800.850.0093 (Bharti Airtel Fixed and Mobile Network)
Local Access: +966.11.273.9977Senegal +20224802720 Serbia and Montenegro 381112016830 Slovakia +421.2.5728.8600 Slovenia 080080874 South Africa +27.21.400.7282 Spain +34.91.6312174
+902.312.174Sweden +46.8.477.3600 Switzerland +41.61.425.62.00 Tanzania +20224802720 Tunisia +202.35350755 Turkey: Istanbul region +90.212.329.68.20 United Arab Emirates +971.4.3909040 Abu Dhabi +971.4.3909040 Ukraine +380 444 986 960 United Kingdom and Republic of Ireland +441189247900 Zimbabwe +20224802720 -
Asia Pacific
Country Support Hotline Australia +61.132.370
+61.2.8817.7600Bangladesh Using AT&T Direct Access Number 157-0011 (provide access number 800-711-1005)
+65.6436.1003China 800.810.0366
4008980890
+86 41184655009Hong Kong 800.963.604
+852.2866.9582
001 86 4008.980.890
(IDD rates applicable)India Technical Support Hotline
a) 000 800 100 7534
b) +1 800 711 1005Indonesia +62.21.2555.2010
Alternate Singapore Number
+65 6436 1003Japan 0120.099638 Korea +82.1588.8501 Macau 0800-559 Malaysia 1 800 880 329 Nepal Using AT&T Direct Access Number 157-0011 (provide access number 800-711-1005)
+65.6436.1003New Zealand 0800.478.776
+61.2.8817.7600Pakistan Using AT&T Direct Access Number 00-800-01001 (provide access number 800-711-1005)
+65.650.12200Philippines 1800 1651 0500
+63-2-7220-5099Singapore 800.616.1618 (support hotline)
+65.6436.1003 (support hotline)Sri Lanka 18007111005 Taiwan 0800.077677 Thailand +66 2 696 8001 Vietnam 12065299
Alternate number +84 2 436374883
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