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Letter to Customers and Partners

Dear Oracle Customer,

I am pleased to announce that Oracle has completed its acquisition of RightNow and RightNow is now a wholly owned subsidiary of Oracle. The combination of Oracle and RightNow is expected to help companies deliver great customer experiences, accelerating the acquisition of new customers, maximizing customer loyalty and retention, and improving operational efficiency.

Delivering great customer experiences has become a strategic imperative for organizations globally. RightNow adds leading cloud-based Customer Service software that helps to deliver exceptional experiences across contact centers, the web, and social networks. Together, Oracle and RightNow are expected to help organizations provide a unified, personalized and consistent experience across all channels and customer touch points.

Oracle is moving aggressively to offer customers a full range of Cloud solutions, including sales force automation, marketing, human resources, social networking, databases, and Java as a part of the Oracle Public Cloud. With the addition of RightNow, Oracle adds the industry's leading cloud-based customer experience and customer service solution to the Oracle Public Cloud.

RightNow will join Oracle as a global business unit (GBU) focused on customer experience solutions. We expect that joining Oracle as a GBU will provide significant benefits for customers and partners, including continuity of relationships, service, and solutions.

Please continue to reach out to your existing sales and services representatives if you have any questions. You may also continue to check for more information.

Thank you for your continued support.


Thomas Kurian
Executive Vice President
Oracle Development

This document contains certain forward-looking statements about Oracle and RightNow, including statements that involve risks and uncertainties concerning Oracle's acquisition of RightNow, anticipated product information and strategy, benefits of the acquisition to customers and others in the industry and general business outlook. When used in this document, the words "can", "will", "expects", "is expected"" similar expressions and any other statements that are not historical facts are intended to identify those assertions as forward-looking statements. Any such statement may be influenced by a variety of factors, many of which are beyond the control of Oracle or RightNow, that could cause actual outcomes and results to be materially different from those projected, described, expressed or implied in this document due to a number of risks and uncertainties. Potential risks and uncertainties include, among others, the anticipated synergies and benefits of the combined companies may not be achieved, the combined operations may not be successfully integrated in a timely manner, if at all, general economic conditions in regions in which either company does business, and the possibility that Oracle or RightNow may be adversely affected by other economic, business, and/or competitive factors. Accordingly, no assurances can be given that any of the events anticipated by the forward-looking statements will transpire or occur, or if any of them do so, what impact they will have on the results of operations or financial condition of Oracle or RightNow.

In addition, please refer to the documents that Oracle and RightNow, respectively, file with the Securities and Exchange Commission (the "SEC") on Forms 10-K, 10-Q and 8-K. These filings identify and address other important factors that could cause Oracle's and RightNow's respective financial and operational results to differ materially from those contained in the forward-looking statements set forth in this document. You are cautioned to not place undue reliance on forward-looking statements, which speak only as of the date of this document. Neither Oracle nor RightNow is under any duty to update any of the information in this document.

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