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Effective January 11, 2008 the initial point of contact for Siebel product support will be through the Oracle Global Customer Support (GCS) systems and infrastructure and no longer through the Siebel support hotline or the support email address. Please discontinue using the Siebel support mechanisms as of that date.
Oracle protects Siebel customer investments with Lifteime Support
Furthering our commitment to Siebel customers, Oracle is proud to announce defined support timeframes for Siebel products and releases and the application of the Lifetime Support Policy to a number of Siebel products and releases. Refer to the Lifetime Support brochure for specific release information.