Cloud PMS—OPERA Cloud
Hoteliers' demands for hotel software are many: orchestrate hotel operations, manage guest preferences, and manage room inventory and rate—all while handling constant change and keeping data secure. That's why Oracle Hospitality created OPERA Cloud Property Management.
Embrace an all-in-one cloud-based hotel PMS
OPERA Cloud Property Management simplifies IT and centralizes data, making information accessible to everyone, anywhere. With an open architecture, built-in integration services, and open APIs to accelerate innovation, the hotel cloud solution meets hoteliers’ needs, redefining the guest experience.
A comprehensive hotel PMS
Web-based hotel PMS
Purpose-built for hotel operations, OPERA Cloud is cloud-based hotel software with key capabilities to meet the needs of hotels of various sizes and complexities.
Mobile-enabled
Untether the front desk and serve your guests anywhere on the property. Reduce check-in and check-out times and improve efficiencies by empowering your staff with real-time updates.
Integrated operations
OPERA Cloud integrates with Oracle’s industry-leading point-of-sale and kitchen management solutions to ensure more efficient food and beverage operations, maximizing guest satisfaction and profitability.
The PMS dashboard
All the key information you need
Get a snapshot of all the key information you need to perform your job. Customizable to suit your specific requirements, providing instant visibility of important operational data.
Configurable tiles and settings
Over 30 preconfigured tiles focusing on the front desk, revenue, inventory, and housekeeping, with the ability to add custom links, images, and hotel graphics. Tiles can be controlled at a chain, property, or user level for ultimate flexibility.
Interactive for deeper insights
Select tiles offer the ability to interact and drill down to view more in-depth information and perform operational tasks such as check in or check out without the need to navigate away from the dashboard.
The guest profile
Get a complete overview of your guests
Gain rich insights into your guests’ preferences, including their communication choices, spending habits, and marketing data, to help grow loyalty and deliver exceptional guest service.
Manage companies and travel agents
Track the performance of your company and agent business with detailed statistics and link to contracted rates. Add contacts to offer personalized service and build relationships that gain more business.
Centralize across all properties
If you operate more than one property, centralized profiles provide a single, comprehensive view of each guest, tracking stays and preferences at all properties and helping create highly personalized experiences.
Look to book
Make every booking count
An intuitive availability screen allows you to offer rates matching your guests’ needs, clearly identifying the best rate, package, and room-type combinations that maximize revenue and turn shoppers into bookers.
Capture additional revenue easily
Offer upgrades and add-on products to the reservation easily and compare different pricing options that capture revenue while offering the guest a stay that delivers on their expectations.
Win business on price
Provide options to guests for alternate dates or alternate properties, all from one screen, ensuring you always offer the best possible price to the guest. Track any lost business through turn ways to help with future revenue optimization.
Real-time business insights
Key data at your fingertips
From high-level metrics down to individual transactions, all the data you need to make informed decisions is available in a simple-to-use, hospitality-focused solution, which enables property-specific or groupwide reporting.
No more number crunching
Use a wide range of graphical formats to display figures and key metrics without the need to perform complicated lookups and suffer spreadsheet overload. Build graphical dashboards with your KPIs visible at a glance.
Slice and dice
Build your own reports by taking data from any business area and create reports that are relevant to success. Be as customized and individualized as you need to get data that drives results.
- Discover OPERA Cloud Property Management (PDF)
- Learn about Opera Cloud Reporting and Analytics (PDF)
Loyalty
Build stronger relationships
Get to know your customers better by developing stronger relationships with them through a loyalty program. Anticipate their needs and preferences while giving them points to spend for a memorable stay.
Create flexible membership programs
Build a membership program as simple or detailed as your business needs, with the option for tiers, points based on stays and/or spending, promotional rates, and rewards.
Incentivize direct bookings
Offer a higher level of points for direct bookings with configurable point calculation rules that target specific booking channels, rates, and date ranges.
Let members spend points on rewards
Offer the ability for members to spend their accrued points by paying for rooms or hotel bills, room upgrades, packages, or experiences.
Vacation ownership
Easily manage mixed-use properties
Oracle Hospitality OPERA Cloud Vacation Ownership System Cloud Service offers key capabilities to manage mixed-use properties, including condominium units and hotel rooms. It also allows the addition of vacation rentals to OPERA Cloud’s full range of PMS capabilities.
Designed for the hotel industry
- Flexible rental-rotation rules for fair and equitable assignment of rooms
- Rule-based operations and housekeeping features
Optimize hotel business efficiency
- Improved owner and guest satisfaction through flexible management
- Lower total cost of ownership by leveraging OPERA Cloud products
- Reduced staffing requirements because front desk agents can service owners and hotel guests
Owner-driven reservation management
Implement owner-driven reservation management and automate inventory rotation.
Post It
Solution for grab ’n’ go
Post It meets the needs of hotels without full-service food and beverage offerings.
Quick, simple mini point-of-sale solution
Post It’s flexible functionality within OPERA Cloud Property Management lets your staff efficiently charge consumables throughout the hotel to the guest room or to a credit card or lets them accept cash.
Efficient reporting for management
Post It provides management with a breakdown of items consumed, helping to reconcile stock.
Payment processing options that meet your requirements
To fulfill operations and guest service needs, Oracle Hospitality is committed to offering payment solutions that include cutting-edge technology for contactless hotel operations, including mobile and kiosk solutions.
Oracle Payment Interface for payment acceptance across the globe
Increase productivity with faster transaction times
Enable integrated payments from a single entry point along with functions to improve hospitality operations.
Enhance payment data security
Reduce the scope of payment card industry compliance by implementing the tokenization of card data.
Provide flexibility and choice in payment services
Oracle Payment Interface, in collaboration with the leading payment service providers, offers a single payment interface standard.
Additional documentation
- Datasheet: Oracle Payment Interface (PDF)
- Learn more about Oracle Payment Interface
- Datasheet: Oracle Hospitality Payment Cloud Service (PDF)
Oracle Payment Cloud Service for simplifying payments at hotels and restaurants (currently available in the US)
End-to-end payment solution for hoteliers
Accept guests’ preferred payment method, including debit card, credit card, Apple Pay, Samsung Pay, and Google Pay.
No hidden service fees
Flat rate pricing structure under a pay-as-you-go model.
Month-to-month terms
No long-term contracts and no additional service or convenience fees or monthly minimums.
One support team
With Oracle as your payment processor, you have a single support team 24/7/365.
Secure and reliable
Route transactions through end-to-end encryption and comply with the Payment Card Industry Data Security Standard.
Mobile guest experience
Pre-arrival guest engagement
A secure link lets guests check their reservation, update personal information and address details, and review hotel information.
Customizable
Easily add your own branding and custom welcome message. You can include information that must be completed at preregistration and any policies.
Nor1 Upsell Offers
Present targeted and confirmed Nor1 room upsell offers within the mobile guest journey and generate incremental revenue for your hotel.
Benefits for guests
Guests can complete arrival tasks in advance, including adding address details and accompanying guests, and review reservation details to ensure they have the best experience.
Benefits for hotels
Reduce check-in times and address staffing needs at the front desk to improve service for arriving guests.
Online Support Workshops
OPERA Cloud Remote Workshops are designed for customers actively using OPERA Cloud PMS, OPERA Cloud Sales & Event Management, and/or OPERA Cloud Reporting & Analytics.
Product Expert-Led Live Remote Training
Live, remote, product expert-led training helps bring your staff’s OPERA Cloud PMS, OPERA Cloud Sales & Event Management, and OPERA Cloud Reporting & Analytics product knowledge to the next level through interactive and hands-on workshops. All workshop facilitators are product and industry experts who will guide your staff through common and advanced OPERA Cloud product features and functions.
Upskilling and New User Training
With a wide variety of topics available, workshops are a great way to train employees new to OPERA Cloud products, employees who are ready to bring their skills to the next level, and employees moving into new positions.
Hotelier-Focused Scheduling
Workshops are 2-hours in length, morning, and afternoon, with recurring topics throughout the calendar year to help accommodate staffing needs.
Practice Labs
Participants have access to product practice labs during the workshop to learn, practice, and explore.
Easy to Use Platform
Participants and administrators can easily enroll in, track, and report on workshops using the OPERA Cloud Remote Workshops platform.
Go beyond PMS with OPERA Cloud Hospitality Platform.
Deliver an outstanding experience to each guest while maximizing operational efficiency in every area of your business
View your most important functions on one customizable screen
Customize OPERA Cloud’s user-friendly dashboard to suit your needs, so you only see the information relevant to you. The drill-down capabilities allow you to quickly and easily access the detailed information you need; for example, you can drill down on arrivals to commence a reservation check-in.
Look to Book provides a room type and rate query interface
Create single and multi-segment reservations via Trip Composer, which displays the rate amount and room type for ease of use. Users can pick up inventory from House or from a group block.
Locate reservations easily
Use a variety of search options that can be displayed in several layouts, such as a table, list, or card view (shown here), depending on your personal preference. The hyperlinked text in the reservation blocks provides direct access to the full data with one click.
Customize reservation details
Clearly display reservation details in panels, and customize the presentation style to access the data you need quickly and easily. Graphical indicators for VIP, first-time, or repeat guest; loyalty member; and restricted status allow you to quickly identify the status of your guests and deliver a more personalized service.
Multilanguage capabilities and fiscally compliant
Select from 20 different languages from any location globally to meet the needs of your staff. OPERA Cloud meets fiscal and legal requirements in more than 200 countries.
Enhanced guest profile view
View all information related to the guest, including communication, past stays, membership details, and guest preferences, to deliver a personalized guest experience, which will keep your customers coming back.
Handling group bookings has never been easier!
Manage group room blocks and their associated details, such as number of rooms, number of people per room, arrival and departure dates, group rates, billing requirements, and sales owner. You can also easily upload the group room list from an Excel spreadsheet directly into the property management system.
Check in a reservation quickly and easily
Offer your guests a fast, personalized, consistent check-in experience with a configurable, standardized set of steps. The same user interface is supported on a tablet, allowing your staff to check in guests anywhere on the property. Guests can e-sign their registration card on a tablet, speeding up the check-in process.
Preparing the bill is a breeze
Offer multiple folios per reservation for charge routing. The drag-and-drop functionality lets you easily transfer postings to another folio or another room, and multiple room accounts can be opened concurrently for ease of viewing.
Payments made easy
Offer guests a seamless and secure payment experience when they’re ready to settle their account with payment provider integration for online EMV credit card settlement. The same user interface is supported on a tablet, untethering your front desk and enabling checkout anywhere on the property.
Make staff more proficient
A contextual “I Want To” panel assists staff with performing tasks and actions related to the record, providing an intuitive experience for new users.
A variety of standard reports
Make informed decisions about your daily operations with access to real-time business insights. The report scheduler simplifies the reporting process by automating report generation. Reports can be emailed, printed, or generated in a variety of file formats.
Put the power of OPERA Cloud in the hands of your staff
Extend key hotel functions to mobile devices, and empower your staff—including porters, valet workers, and housekeeping—to improve the guest experience and maximize efficiency from anywhere on the property. Key functions can include room maintenance, minibar restocking, and more.
Flexibility for the chain and property
Customize OPERA Cloud at both a global (chain) and property level. Fields can be added or removed, the tab order can be adjusted, and new records can be flagged mandatory with default values defined. You can also extend OPERA Cloud’s core business logic with custom field validations and other conditional logic.
An agile and scalable hotel platform on Oracle Cloud
With a proven track record of thousands of installations worldwide, Oracle Hospitality OPERA Cloud Property Management System (PMS) is a leading hotel solution, providing all the tools, services, and connectivity options needed to run and grow a business.
-
Fits hotel properties of every size
OPERA Cloud is ideal for all hotels regardless of size, from luxury resorts to limited-service properties. Users only pay for the functionality they need.
-
Integration accelerates innovation
Oracle Hospitality Integration Platform is a part of OPERA Cloud Suite, making integrations with Oracle partner solutions simple and fast.
-
One platform to fit all your needs
Increase revenue opportunities with OPERA Cloud Sales and Event Management for meetings and events, and Oracle MICROS Simphony POS for F&B operations.
-
OPERA and Simphony are better together
OPERA Cloud and Oracle MICROS Simphony POS work better together, connecting hotel and F&B beverage operations, to boost revenue and enhance service.
-
Legal and fiscal global compliance
The industry-leading cloud PMS platform provides fiscal and legal compliance, and language and currency support in more than 200 countries and territories.
-
Security is a cornerstone of our business
Oracle Cloud’s processes for provisioning, operating, certifying, and maintaining the cloud infrastructure are second to none.
Choosing the right hotel property management system is critical to running your hotel operation
Download your free copy of the IDC MarketScape: Worldwide Hospitality Property Management Systems 2025 Vendor Assessment and learn why Oracle Hospitality’s OPERA Cloud has been named a Leader.
Customer stories highlight the power of cloud
Grow revenue and enhance guest experiences with a comprehensive cloud PMS.
Hospitality resources
Discover other solutions on the OPERA Cloud Platform
-
Sales and Event Management
OPERA Cloud Sales and Event Management is a comprehensive application for meeting and banquet operations.
-
Distribution
Oracle Hospitality OPERA Cloud Distribution offers consistent yield and rate management to help extend your market reach.
-
Hotel Upsell
Make AI-powered, compelling offers to guests and increase incremental revenue with Oracle Nor1 hotel upsell solutions.
-
Analytics and Reporting
Oracle Hospitality OPERA Cloud Reporting and Analytics allows you to view data from across the organization and gain actionable insights.
