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Oracle Retail Industry Solution—Digital Field Service

Digitize Your Logistics Operations for Maximum Performance

Creating an information bridge across functional silos.

Data sheet: Digital Field Service

In today's competitive market, service is becoming a key battleground, point of differentiation, and revenue growth driver for manufacturers and service providers alike. Oracle's innovative Digital Field Service (DFS) solution for asset and service-intensive industries represents a breakthrough in the ability to deliver an integrated platform for differentiated service business. DFS represents a break-through in the ability to deliver an integrated platform to run a service business. DFS is 100% cloud based solution and combines the emerging technologies of IoT, Big Data analytics with optimized mobile service scheduling and routing. It integrates service with sales and marketing and the outcome is a modern platform for the modern service economy.

Oracle's innovative Digital Field Service (DFS) is a cloud-based solution, combining the emerging technologies of IoT and Big Data analytics, with optimized mobile service scheduling and knowledge management, in a platform for the modern service economy.

Key Business Benefits
Key Business Benefits iconKey Business Benefits

You can plan, optimize, monitor, and execute the flow of goods through the supply chain while delivering profitable revenue growth and reduced costs.

  • Provide better situational awareness by tracking cargo condition and location at all times
  • Increase customer satisfaction with intelligent chatbots to handle customer requests more quickly
  • Improve efficiency of operations by providing accurate ETAs
  • Reduce asset loss through tracking vehicle assets and generating alerts on geofenced locations
  • Improve fleet maintenance with proactive, predictive, and prescriptive maintenance alerts
  • Enable faster dispatch with intelligent routing and fleet availability tracking

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