Oracle Energy & Water Opower Limited Income
Opower helps utilities find, reach, and enroll limited-income customers in financial assistance and energy efficiency programs that help them better afford their utility expenses.
Achieve utility decarbonization targets with Opower.
Opower limited-income products
Energy affordability has never been a more pressing issue. Opower combines predictive analytics and personalized messaging to identify and reach limited-income customers with the financial help and energy efficiency they need.
Identifying people in need
Opower limited-income solutions apply predictive analytics to utility, third-party, and customer data to identify financially vulnerable customers and predict their program eligibility.
Affordability alerts
Reach customers with program offers to help prevent collections or disconnections.
Affordability insights
Tailor your service outreach to limited-income customers with home energy reports, high-bill alerts, and weekly energy updates.
Short message service (SMS) engagement
Help customers save on every bill and take steps to achieve real energy affordability.
Simplify the process
A single place where customers answer a few questions to determine their program eligibility, learn about all available programs, see how much money they can save, and can get started on the spot.
Electric Perspectives magazine examines Opower's work with Eversource to go beyond traditional methods to identify and engage limited-income customers.
Opower limited-income benefits
01Use predictive analytics to find limited-income customers
Analyze multiple datasets from both Opower and external sources to identify limited-income customers to increase program awareness and adoption.
02Increase program awareness and engagement
Deliver affordability insights, limited-income messaging, and program recommendations across the right channels at the right time.
03Accelerate limited-income enrollment in financial and energy efficiency assistance programs
A Savings Hub, a one-stop shop shows available financial and energy-efficiency programs, making it easy to see how each works and how to get started.
04Generate more energy and bill savings
Efficiency and financial assistance programs are offered, along with weatherization and home-upgrade promotions.
05Deliver a better customer experience
Offer a single journey to affordability that includes financial assistance and energy savings opportunities.
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