Mastercard and Oracle helped Los Angeles distribute US$36 million in aid
In 2020, Los Angeles Mayor Eric Garcetti launched the Angeleno Card program in partnership with the Mayor’s Fund for Los Angeles to provide direct financial assistance to families hit hardest by the pandemic. In only three months, the program distributed more than 35,000 cards to households across Los Angeles, serving over 100,000 people with more than US$36 million in direct financial assistance.
Los Angeles Civic Assist story (2:15)
Learn how you can help your community with Civic Assist.
Taking a closer look
On November 9, 2021, Oracle joined Governing for a deep dive into how Civic Assist is driving strategic transformation for social service organizations.
Enabling life-changing outcomes
This IDC Perspective highlights how the City of Los Angeles pioneered a new approach to financial assistance using Civic Assist.
Sharing the story
Los Angeles is on Oracle’s 2021 Virtual Road Trip! Take a tour of the Civic Assist story with Mary Hodge, Deputy Chief of Staff, Office of Mayor Eric Garcetti, City of Los Angeles.
Simplify economic aid from end to end with Civic Assist
Civic Assist from Oracle and Mastercard is a relief-assistance solution that helps governments, nonprofits, and financial institutions bring positive impact to the communities they serve, faster and more efficiently. Together, Oracle and Mastercard provide applications, infrastructure, and pre-established integrations to quickly build systems that streamline the entire process—removing barriers, reducing operational cost, and enhancing fraud prevention.
The benefits of an end-to-end solution
Improve program efficiency
Determine applicant eligibility dynamically so you can efficiently prequalify them into appropriate benefits and programs.
Save on disbursement costs
Reduce the costs associated with disbursing benefits, such as issuing checks, so funds can be used in smarter ways.
Promote equity and inclusion
Help residents find relevant help for their circumstances and offer more ways to receive payments, regardless of banking status.
Increase security and transparency
Give case workers oversight and control to reduce the likelihood of fraud and leakage, which can lower the impact of your program.
يعزز Civic Assist كل شيء من الأهلية إلى الدفع
الأهلية والتحقق
تتيح لك إمكانيات Oracle التعاون مع المؤسسات الحكومية الحالية، وإنتاج سحب أمامي بديهي، وأتمتة الاعتماد والاعتماد.
1. الوصول
يطلب المواطنون المشورة ويتقدمون بطلب للحصول على المزايا عبر الإنترنت باستخدام جهاز محمول أو كمبيوتر.
2. التأهيل المسبق
استخدم إمكانياتنا في الواجهة الأمامية للتعرف على المزايا وتأهيلها وتطبيقها.
3. تحميل المستند
يحمل المواطنون المستندات المطلوبة من خلال واجهة رقمية آمنة.
4. التحقق من المعرف
التحقق من معرفات مقدمي الطلب رقميًا وإخطارهم بالخطوات واتفاقيات الخدمة التالية.
5. إدارة الحالات
الموافقة على المطالبات وطلب المعلومات وإدارة الحالات من خلال مهام سير عمل قوية.
الدفع والصرف
تعمل خيارات Mastercard للإرسال + الدفع المسبق على تبسيط عملية الحصول على الأموال والمساعدة لأولئك الذين يحتاجون إليها.
6. تسجيل الدفع
يحدد المواطنون طريقة الدفع المفضلة لديهم ويدخلون معلومات الدفع الخاصة بهم.
7. الدفع
يتلقى المواطنون دفعًا رقميًا بدون زيارات شخصية.
The large cost of disbursement gaps
Even after applicants are approved, organizations still face various challenges when it comes to disbursing payments to beneficiaries. Civic Assist can help in three key areas.
Speed of payments
Make instant and reliable disbursements. For those in need, disbursements can’t come quickly enough. 51% of US residents would prefer instant disbursements for tax, child support, subsidies, and other government payments.1
Check processing
Cut processing costs to free up funds. The cost for New York State to process a single check disbursement is $5.00.2 Check processing fees create large costs for small and local governments and can delay fund delivery by up to 10 business days.
Inaccurate data
Track payments and maintain accurate data. The outdated IT systems that many organizations still use prevent beneficiaries and agencies from tracking funds, making them unable to measure the impact and health of their programs.
تعرف على المزيد حول تأثير Civic Assist
Additional resources
1 State And Local Disbursements, January 2020, PYMNTS.com.
2 State of Payments: Study of the Payments of the State of New York, May 2019, Mercator Advisory Group.
Learn how you can help your community with Civic Assist