Oracle Feedback Cloud Service

Actionable Voice of the Customer

Oracle RightNow Feedback Cloud Service is a fully integrated, enterprise-class feedback management software solution that makes it easy for you to gather and act upon critical voice-of-the-customer insight in real time across web, social media, and contact centers. Drive continuous improvement through programs that engender loyalty and retention.

  • Drive continuous improvement through programs that increases brand loyalty and service quality. Customer Feedback makes it easy to gather and act upon critical voice-of-the-customer insight in real time across web, social media, and contact centers

    Drive continuous improvement through programs that increases brand loyalty and service quality. Customer Feedback makes it easy to gather and act upon critical voice-of-the-customer insight in real time across web, social media, and contact centers.

  • Improve customer loyalty and advocacy by gathering and act upon critical voice of the customer insight in real time across Web, social media, and contact centers

    Improve customer loyalty and advocacy by gathering and act upon critical voice of the customer insight in real time across Web, social media, and contact centers.

  • Drive continuous improvement through programs that increases brand loyalty and service quality. Customer Feedback makes it easy to gather and act upon critical voice-of-the-customer insight in real time across web, social media, and contact centers

    Oracle RightNow Analytics captures, organizes, presents and disseminates real-time actionable knowledge with speed, ease and flexibility to improve insights deliving a more tailored and insight driven customer experience,and reduces cost of operations.

Oracle RightNow Feedback Cloud Service benefits
  • Listen, monitor, and act on customer feedback across web, social, and contact center touchpoints
  • Reduce costs and increase efficiency by consolidating company-wide feedback processes into a single enterprise feedback solution
  • Quickly identify potentially unhappy customers and prioritize for follow-up
  • Intelligently act on survey responses, automatically routing results to designated individuals or departments


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