Oracle RightNow Social Experience

Make Social Actionable

Oracle RightNow Social Experience enables brands to harness consumer influence and passion in service of the brand. From social media monitoring to branded online communities to a full-service Facebook experience, it is designed to extend experience to the places where consumers are learning, sharing, and buying across the social web.

  • Create loyalty and advocacy by incorporating your customers into the conversation, capture their insights and know when to reward, contribute, or redirect interactions with the assistance of proactive notifications

    Create loyalty and advocacy by incorporating your customers into the conversation, capture their insights and know when to reward, contribute, or redirect interactions with the assistance of proactive notifications

  • Improve service quality by delivering consistent support from the consumer's channel of choice while leveraging peer-to-peer and self service support communities

    Improve service quality by delivering consistent support from the consumer's channel of choice while leveraging peer-to-peer and self service support communities

Oracle RightNow Social Experience
  • Enable a truly differentiating Facebook experience – one that increases your credibility and customer loyalty by delivering on your brand promise through support and engagement
  • Build a thriving peer-to-peer support community empowering customers to help themselves, each other, and your organization
  • Make it easy for agents to monitor and engage in relevant customer conversations as they emerge on Twitter, YouTube, RSS-enabled sites, Facebook fan pages, and your own community
  • Provide customers with a forum to collaborate and share insights into product improvements and potential new markets to further drive innovation


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