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Customer service excellence is an expectation, and the Oracle Service Cloud Web Experience provides a rich, online customer experience solution for customers to research and purchase products, or resolve issues from any device—from smartphones to the desktop. While setting a standard for best-in-class customer service, you will simultaneously increase conversions and lower service costs.
Deliver knowledge at the point of need
Delivering multiple support options so that customers can select their preferred mode of communication
Support interfaces optimized for mobile devices.
Real time intent-driven chat that's tied into the agent desktop and leverages the knowledge-base.
Get agents and consumers on the same page using visual communication that allows for active communication to proactive handling of queries.
Deliver quality communications and timely resolutions with email responses that leverage centralized knowledge, routing, and workflow.