Oracle Service Cloud Web Experience—Resources
Customer service excellence is an expectation, and the Oracle Service Cloud Web Experience provides a rich, online customer experience solution for customers to research and purchase products, or resolve issues from any device—from smartphones to the desktop. While setting a standard for best-in-class customer service, you will simultaneously increase conversions and lower service costs.
Deliver knowledge at the point of need
Delivering multiple support options so that customers can select their preferred mode of communication
Support interfaces optimized for mobile devices.
Real time intent-driven chat that's tied into the agent desktop and leverages the knowledge-base.
Get agents and consumers on the same page using visual communication that allows for active communication to proactive handling of queries.
Deliver quality communications and timely resolutions with email responses that leverage centralized knowledge, routing, and workflow.
- Overview
- Resources
- Right Answer, Right Time - Connect and Engage (PDF)
- 'A Little Extra Service' Raises Customer Satisfaction and Lowers Costs (PDF)
- The Power of Transformational Knowledge (PDF)
- How to Socially Enable Your Contact Center (PDF)
- Benefits of Web Self-Service (PDF)
- Deploying Customer Service in the Cloud (PDF)
- Communicating with Constituents: Proven High-ROI Technology for Government Agencies (PDF)
- Creating a Superior Customer Experience Online (PDF)
- Customer Care in a Social World: Are We There Yet? (PDF)
- Customer Experience (CX) Metrics and Key Performance Indicators (PDF)
- Customer Relationship Management and Crisis Management (PDF)
- Eight Steps to Great Customer Experiences for Government Agencies (PDF)
- Empowered Interactions: Delivering a Competitively Differentiated Student Lifecycle Experience (PDF)
- Is Social Media Transforming Your Business? (PDF)
- Meeting Citizen Expectations in New Ways (PDF)
White Papers
Videos
- Oracle RightNow Web Experience (PDF)
- Oracle RightNow Chat Cloud Service (PDF)
- Oracle RightNow Analytics Cloud Service (PDF)
- Oracle RightNow Chat Cloud Service (PDF)
- Oracle RightNow Cobrowse Cloud Service (PDF)
- Oracle RightNow Feedback Cloud Service (PDF)
- Oracle RightNow Outreach Cloud Service (PDF)
- Oracle RightNow PCI Certified Cloud Platform Cloud Service (PDF)
- Oracle RightNow Platform (PDF)
- Oracle RightNow Self Service for Facebook Cloud Service (PDF)
- Oracle RightNow Social Experience (PDF)
Data Sheets
Product Release Updates
- Oracle RightNow Cloud Service May 2015 Release - Capabilities and Benefits (PDF)
- Oracle RightNow Cloud Service May 2013 Release - Capabilities and Benefits (PDF)
- Oracle RightNow Cloud Service February 2013 Release - Capabilities and Benefits (PDF)
- Oracle RightNow Cloud Service August 2012 Release - Capabilities and Benefits (PDF)
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