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Oracle Service Cloud Web Experience—Resources

The Key to Customer Satisfaction

Customer service excellence is an expectation, and the Oracle Service Cloud Web Experience provides a rich, online customer experience solution for customers to research and purchase products, or resolve issues from any device—from smartphones to the desktop. While setting a standard for best-in-class customer service, you will simultaneously increase conversions and lower service costs.

  • Deliver knowledge at the point of need

  • Delivering multiple support options so that customers can select their preferred mode of communication

  • Support interfaces optimized for mobile devices.

  • Real time intent-driven chat that's tied into the agent desktop and leverages the knowledge-base.

  • Get agents and consumers on the same page using visual communication that allows for active communication to proactive handling of queries.

  • Deliver quality communications and timely resolutions with email responses that leverage centralized knowledge, routing, and workflow.

 




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