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Oracle Acquisitions
LogFire Support
Effective 25-Sep-2017, support for the LogFire products transitioned to My Oracle Support and the Oracle support hotlines and will no longer be provided through the LogFire support portal or email.
The same support team who supported LogFire’s products continues to do so today.
Support Requests
Logon to My Oracle Support to open new technical issues or track existing issues.
To contact Oracle Support by phone, refer to the Oracle Support Contacts Global Directory.
Resources
- Cloud Support Process Guide—contains brief instructions for My Oracle Support (MOS) registration and Service Request (SR) creation
- Support Assistance Matrix—used to determine which Oracle group to contact for assistance based on the request type