HM Land Registry connects finance and HR using Oracle Fusion Cloud Applications
UK agency improves decision-making, reporting accuracy, and process efficiency while boosting employee engagement.
United Kingdom | Government
“Oracle Fusion Cloud Applications provide us with a seamless user experience, a single source of truth, and the agility to respond to ever-changing business needs.”
HM Land Registry is the UK government agency responsible for registering property ownership, maintaining land title records, and protecting land asset information across England and Wales. Before adopting Oracle Fusion Cloud Applications, the agency used multiple disparate applications to manage its finance and HR activities. With these disconnected systems, employees had to do time-consuming manual work to consolidate information, slowing down decision-making and raising concerns about reporting accuracy within the agency’s leadership team. HM Land Registry implemented Oracle Fusion Cloud Enterprise Resource Planning (ERP) and Oracle Fusion Cloud Human Capital Management (HCM), establishing an integrated platform for finance, procurement, project management, HR, and payroll. By unifying finance and HR management activities, the agency has reduced manual work, doubled employee engagement scores, and improved the accuracy and speed of reporting.
Why HM Land Registry chose Oracle
HM Land Registry’s fragmented legacy systems required employees to manually validate and double-check finance and HR data for reporting purposes. The agency chose Oracle Fusion Cloud ERP and Oracle Fusion Cloud HCM applications to integrate and automate those processes and tie together the underlying data. The choice of Oracle was based partly on cost, but it also came down to the results of a proof of concept that validated the Fusion Cloud Applications’ capabilities to meet two critical requirements. First, Oracle Cloud ERP was able to handle the agency’s unique variable direct debit revenue model—processing more than 100,000 monthly payments for which the amounts vary each billing period. Second, Oracle Cloud HCM supported the agency’s flextime policy that enables employees to earn additional time off by working hours over and above their weekly standard requirements.
Results
HM Land Registry implemented Oracle Cloud ERP for finance, project costing, and procurement, as well as Oracle Cloud HCM for core HR, workforce management, and payroll. Having a single source of finance and HR data to draw on has helped improve cross-department decision-making and reduce the manual work required to reconcile information from multiple ERP systems. And agency leaders and managers have faster access to accurate reports that support strategic planning, scenario modeling, and regulatory compliance activities.
HM Land Registry’s financial close process now takes just three days, compared to five days previously. Oracle Customer Success Services helped the agency’s IT staff implement Oracle Cloud ERP’s Intelligent Document Recognition, resulting in automated processing of 95% of the agency’s supplier invoices. With Oracle Fusion Cloud ERP, the agency no longer needs to temporarily divert about 15 additional employees during monthly invoice processing to bolster its four-person accounts payable team.
Meantime, Oracle Cloud HCM provides HM Land Registry’s more than 7,000 employees with a single automated system for self-service time and absence recording. Adoption of these self-service tools has led to a more than 50% reduction in HR help desk tickets, and employee engagement scores have doubled. “Oracle Fusion Cloud Applications provide us with a seamless user experience, a single source of truth, and the agility to respond to ever-changing business needs,” says Bami Fadairo, head of corporate systems at HM Land Registry.
Based on its ability to use technology to integrate its finance and HR activities—including its use of Oracle Intelligent Document Recognition—HM Land Registry was awarded the 2025 UK Government Finance Function Business Innovation Award.
About the company
HM Land Registry is responsible for registering and maintaining ownership information for more than 27 million properties representing about 90% of the land mass in England and Wales. Commercial and personal mortgage holders also rely on the agency to protect their investments by maintaining a secure, government-backed record of ownership information.