Autoglass Improves Business Visibility and Services to Customers and Partners
 
 

Autoglass Improves Business Visibility and Services to Customers and Partners

  • Oracle Customer:  Autoglass
    Location:  Espírito Santo, Brazil
    Industry:  Automotive
    Employees:  1,000

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Autoglass is a company specializing in managing services related to automotive glass. Its more than 30 branches and numerous authorized centers span Brazil to meet the automotive glass and accessory needs of retailers, mechanics, insurers, auto dealers, and end consumers.

The company also offers services related to the replacement and repair of lights and side windows for passenger and cargo vehicles, and much more. Autoglass’ mission is to provide people with safety and peace of mind with regard to automotive glass during their vehicular travels.

 
 

 
 

Challenges

A word from Autoglass

  • “With Oracle Business Intelligence Suite, Enterprise Edition, we have been able to improve quality and reduce the time needed to serve the insured, insurers, and our branches. We have also achieved better visibility of costs, profitability, and into issues that can cause business bottlenecks.” – Fabrício Ferri, IT and Telecommunications Manager, Autoglass

  • Provide better operational visibility and insight to drive more informed business decisions that improve the company’s services to retailers, mechanics, insurers, auto dealers, and end consumers
  • Quickly consolidate data related to sales and automotive glass and accessory replacements to generate management and analytical reports that measure progress in those areas
  • Allow the company’s executives to obtain management and analytical reports without relying on the IT department

Solutions

Oracle Product and Services

  • Worked with Oracle Partner MSDevelop to implement Oracle Business Intelligence Suite, Enterprise Edition in four months, which in its first phase began offering instant management reports for the executives of the insurance service department
  • Began generating reports in a matter of seconds without IT team assistance, instead of the hours or days previously required 
  • Provided independence and agility to Autoglass sales staff, financial analysts, and managers, as they no longer needed to rely on the IT department to generate reports
  • Concentrated management information from the insurance service department in dashboard, reports, and graphical formats, enabling managers to see visual representations of service bottlenecks and gain actionable insight that improves service quality for partners, branches, customers, and insurers
  • Improved data reliability by eliminating the use of spreadsheets, allowing executives in the insurance service department to be more assertive in making management decisions
  • Consolidated information used to compile reports in a separate Oracle Database, Enterprise Edition to speed processing
  • Gained the ability to provide more detailed information about sales and services to partners and branches, which expanded cost and profitability comparisons and controls

Why Oracle

“We are Oracle’s continuing client, as we have used its databases for nearly 15 years. Furthermore, we have found that Oracle Business Intelligence Suite, Enterprise Edition, meets our needs very well, providing our sellers and managers with fingertip access to the information they need to run operations more effectively and efficiently,”said Fabrício Ferri, IT and telecommunications manager, Autoglass.

Partner

“With its business intelligence implementation experience, MSDevelop has been very important to the success of the project and has constantly helped us to take full advantage of the Oracle Business Intelligence,” Ferri said.