Galliford Try reduces supplier processing time with Oracle Guided Learning
The UK construction company uses Oracle Guided Learning to cut supplier processing time by 75% and boost user engagement.
United Kingdom | Construction and Engineering
“When Galliford Try committed to Oracle Guided Learning as a tool for creating in-system step guides, we could not have imagined that within 12 months we would use it to control and enhance our users’ experience in such a positive way. It has transformed our ability to connect with users, direct their actions, and respond to issues. Whatever we ask from our Oracle managed service team, they always respond positively and find the right solution.”
Galliford Try is a leading FTSE 250 construction company, passionate about its role in providing vital buildings and infrastructure across the UK. To address the challenges of delivering Oracle Fusion Cloud ERP, HCM, CX, and Procurement to 4,300 users in a big bang implementation, Galliford Try selected Oracle Guided Learning, supported by associated Oracle Customer Success Services solutions.
Following a successful launch, user engagement reached a very respectable 75%. And contrary to expectations, over the next two years, user engagement increased steadily to 95% thanks to the continuous expansion of intelligent, in-context assistance using Oracle Guided Learning. For example, after identifying some issues affecting data accuracy during supplier registration, the organization used Oracle Guided Learning to provide suppliers with instructions at the point of entry, improving the quality of the information entered and reducing processing time by 75%.
Galliford Try is confident in Oracle’s ability to innovate, adapt, and support its evolving needs and has recently expanded its Oracle Guided Learning footprint to include its Inoapps Construction Cloud (ICC) application.