Oracle Service Cloud - Plattform für den Kundenservice

Psychologie des Kundenservice
Kundenerfolg

Premium CX für Special.T
by Nestlé mit der Oracle Service Cloud

Psychologie des Kundenservice
Psychologie des Kundenservice

Können Einblicke in die Psychologie Ihren Kundenservice verbessern?

Exceeding Customer Expectations

Kundenerwartungen
übertreffen

Es wird viel darüber diskutiert, wie der Kundenservice dies schafft. Doch bevor Sie die Erwartungen Ihrer Kunden übertreffen können, müssen Sie diese erst einmal kennen. Mehr Informationen erhalten Sie hier!

Forbes Insights Umfragen-Ergebnisse von Führungskräften

Forbes Insights Führungskräfte-Umfrage

Erfahren Sie, was mehr als 400 Führungskräfte über die Modernisierung ihres Kundenservice zu sagen haben. Lernen Sie die Strategien kennen, mit denen Sie einen Schritt voraus sind.

Oracle Customer Experience (CX) Service

Moderner Kundenservice

Erfahren Sie, wie Sie Ihr Contact Center für die Zukunft ausstatten und transformieren können.

Einen herausragenden Kundenservice leisten

Können Sie mit den steigenden Erwartungen der Kunden an Service und den zunehmenden Kommunikationskanälen mithalten? Dank der Oracle Service Cloud ist dies kein Problem. Erfahren Sie wie.



 

Sind Ihre Best Practices modern?

Warum brauchen Sie Modern Best Practices?

Steigern Sie Ihre geschäftliche Agilität. Erreichen Sie mehr, schneller und mit weniger Ressourcen. Mit dem Internet der Dinge, der Cloud, Social Media-, Big Data-, Analyse- und mobilen Technologien machen Sie Ihr Unternehmen fit für die Zukunft.

Weitere Informationen zu Oracle Modern Best Practices

PT Phintraco Simplifies Sales and Service Management with Oracle Cloud

We implemented Oracle Sales Cloud and Oracle Service Cloud with help from Phincon. Now we have improved insight into our sales and service processes with the built-in analytic dashboards. These solutions helped us simplify the sales and services processes within our business.

— Nur Ria W, Director, PT Phintraco Technology

SRL Diagnostics Improves Agent Productivity Using Oracle Service Cloud

With Oracle Service Cloud we now have complete traceability of customer queries received via any channel as well as speedy closure of web, email, or call service requests. The monitoring tool helps in improving agent productivity and enhancing customer experience.

— Radhakrishna Pillai, CIO, SRL Diagnostics

Santander Consumer Finance Accelerates Business Growth with Oracle

We evaluated other companies, but the solution that best suited our needs was Oracle Service Cloud and was recommended to us by Banco Santander in Spain. Oracle’s vision aligned with the one shared by the Santander group.

— Leonardo Gaete, Head of IT and Cybersecurity Projects, Santander Consumer Finance in Chile

Nestlé BabyNes Boosts Customer Satisfaction with Oracle Service Cloud

From a corporate perspective, we should have used an existing solution. Yet none of those systems was capable of meeting our needs the way that Oracle Service Cloud does, for example concerning the unique customer relationships we develop. Oracle was superior in all key aspects for BabyNes, including flexibility, native features, and integration.

— Isabelle Simal, International Customer Service Manager, Nestlé BabyNes (Nestlé S.A.)

Nestlé BabyNes Boosts Customer Satisfaction with Oracle Service Cloud

Oracle Service Cloud enabled us to provide superior customer service, launch better campaigns, and monitor our activities on an integrated omni-channel cloud platform. We have saved time, effort, money, and can focus more on giving parents the support they need for their baby’s nutrition.

— Isabelle Simal, International Customer Service Manager, Nestlé BabyNes (Nestlé S.A.)

Public Achieves a 360 Perspective of Their Customers with Oracle Service Cloud

Retail requires speed and flexibility, and Oracle Service Cloud is a solution that provides both. The solution offers exceptional time to market and an approach based on modules that we can plug and adjust, providing a personalized way of answering queries and helping customers find the products that they need.

— Dimitris Logothetis, E-commerce and Operations Director, Public

Skymark Increased Customer Satisfaction by Improving FAQ Quality with Oracle

We revamped our FAQ site with Oracle Service Cloud, enabling customers to solve inquiries with intuitive operation, and also reducing the number of inquiries by encouraging self-resolution. Moreover, unified FAQ management improved knowledge, response quality, and customer satisfaction.

— TAKASHI KITAMI, General Manager - Marketing Managing Department, Skymark Airlines Inc.

Benefit One Cuts up to 10% of Operating Costs with Oracle Service Cloud

Oracle Service Cloud is flexible and easy to maintain, giving us the ability to shorten the lead time for updating our FAQ site. Its artificial intelligence feature also enables automatic sorting and suggestion of FAQ topics based on user interests, which helped to improve operating efficiency.

— Kyosuke Oono, General Manager, Matsuyama Customer Center, Benefit One Inc.

Benefit One Cuts up to 10% of Operating Costs with Oracle Service Cloud

With Oracle Service Cloud, we cut phone inquiries by 10%, increased monthly FAQ site visits by 3.5x, and expanded FAQ content to 600 items instead of 30. This helped to lower our operating costs by up to 10%, achieve a 90% telephone response rate, and enhance customer satisfaction.

— Sayaka Takegata, CS Team Manager, Matsuyama Customer Group, Matsuyama Operating Center, Benefit One Inc.

Angel Broking Improves Process Flows with Oracle Service Cloud

Oracle Service Cloud helped us increase the productivity of our agents by improving the process flows and preserving a comprehensive 360 degree view. With Oracle Service Cloud, it is now easier to track customer interactions and maintain a good relationship with all of our customers.

— Reena Shahi, AVP – Service Quality, Angel Broking.

PT Phintraco Simplifies Sales and Service Management with Oracle Cloud
SRL Diagnostics Improves Agent Productivity Using Oracle Service Cloud
Santander Consumer Finance Accelerates Business Growth with Oracle
Nestlé BabyNes Boosts Customer Satisfaction with Oracle Service Cloud
Nestlé BabyNes Boosts Customer Satisfaction with Oracle Service Cloud
Public Achieves a 360 Perspective of Their Customers with Oracle Service Cloud
Skymark Increased Customer Satisfaction by Improving FAQ Quality with Oracle
Benefit One Cuts up to 10% of Operating Costs with Oracle Service Cloud
Benefit One Cuts up to 10% of Operating Costs with Oracle Service Cloud
Angel Broking Improves Process Flows with Oracle Service Cloud


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