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Oracle Field Service transforms the customer experience as well as the effectiveness and productivity of your field service operations. Built on time-based, self-learning, and predictive technology, this configurable solution automatically schedules and optimizes work based on your unique requirements and maintains a real-time view of the field. Using Oracle’s proven AI and machine learning capabilities, the system can adapt on the fly. Empower your mobile workforce with web-based, iOS, and Android applications and keep your customers informed throughout the entire service lifecycle.
Improve service with the industry’s most powerful routing engine. Automatically assign work without human intervention. Assign jobs based on skills, location, availability, and contractual agreements.
Improve field resource compliance with real-time monitoring. Schedule resources in a timely and efficient manner. Respond to changes in the field by leveraging the real-time location of each resource.
Equip the field with a configurable, mobile solution that supports the most complex business requirements. Increase field productivity with the right tools and information in an easy-to-use mobile application.
Streamline communication between the back office, management, and field. Enable the field to share inventory and location while communicating with peers, supervisors, and the help desk.
Automate communication with the customer before, on the day of, and after an appointment. Improve customer satisfaction by notifying customers via their preferred channel. Receive real-time customer feedback.
Optimize with capacity-based booking and real-time maps to view available capacity. Understand how much work can be completed each day based on available resources, skills, work zones, and work types.
Use machine learning and AI to get the right person to the right place at the right time. Optimize scheduling with the fastest, most efficient automation engine available.
Manage field operations centrally with a real-time view of the field. Improve visibility, on-time arrival, and efficiency.
Empower field employees with everything they need to succeed at their fingertips. Choose from a browser-based mobile, iOS, or Android app.
Seamlessly manage your in-house technicians, contractors, and contingent workers on a unified interface. Be prepared with a flexible contingent worker option.
Proactively inform customers, teams, and coworkers about the status of appointments with predictive job alerts across channels. Improve customer satisfaction.
Contextually connect field employees for instant peer-to-peer communication, knowledge sharing, and work independence.
Monitor the real-time location and compliance of all field resources.
Understand future field resource demand with predictive forecasting tools. Ensure that you’re always prepared.
Get accurate field capacity information based on available resources, those resources’ skills, work zones, and work types.
Automatically update travel time with real-time traffic and travel conditions.
Leverage travel data from your map provider to optimize your mobile workforce.
Hear how this telecommunications company is using Oracle Field Service Cloud to increase efficiency and improve its customer favorability rating.
Hear how Orbit Showtime Network uses Oracle Field Service Cloud to deliver more efficient field operations, workforce productivity, and superior customer service.
Find out how Schenck Process improved field service with a single, global view of customer information.
By putting its customers first, DISH has disrupted the telecom industry and changed the face of other markets in the process.
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DIRECTV Colombia streamlined onsite customer visit scheduling and routing, cut costs, and increased productivity with Oracle Field Service Cloud.