Oracle Social Cloud Capabilities

Oracle Social Cloud Solutions

Discover the Capabilities of Oracle Social Cloud

Social Touches Everything

Deliver the best customer experience wherever and whenever your customers engage with you on social channels. Oracle’s complete social platform empowers your business to uncover better insights, deliver optimized content, engage at the speed of social—and measure your efforts along the way.

With integrations to marketing, service, sales, and commerce automation systems, Oracle Social Cloud enables you to leverage the power of social media across your organization to drive real business results.

Global Solution

Global Solution

  • UI available in 36+ languages
  • Listening in 28+ languages
  • Expanding coverage of global data sources
  • Customizable workflows for team collaboration
Onboarding

Content Creation

  • Create, schedule, and publish social posts to major networks like Facebook, Twitter, LinkedIn, and Weibo
  • Track social attribution with dynamic link tracking that works with tools like Google Analytics
  • Evaluate content effectiveness with intuitive analytics
  • Plan and manage content with interactive editorial calendar
Learning and Development

Campaign Execution

  • Inform campaign content with actionable social listening insights to understand and reach your audience
  • Customizable analytics for measuring results, KPIs, and reporting
  • Seamlessly deliver consistent messaging across channels by integrating with Oracle Marketing Cloud
  • Identify social engagers for audience modeling with data management platform
Performance & Compensation

Social Listening

  • Gain actionable insights with intuitive, three-tiered listening solution
  • Capture intent and psychographics with customizable social indicators
  • Capture trending themes and terms for granular qualitative analysis
  • Pay for the data you need with volume-based pricing
  • Leverage expanding global data sources and sites (40M+)
Engagement

Engagement

  • Easy user adoption with intuitive, column-based interface
  • Exclusive Twitter partnership emphasizes customer service and surfaces priority posts for quick resolution
  • Reduce paper trail and agent overlap with collaboration tools
  • Route and respond to customer service messages by integrating with Oracle Service Cloud

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