Oracle Retail

Change how your customers experience retail

• Stores and omnichannel

  • Xstore Point of Service

    Give your store associates a deeper understanding of customers and greater visibility with robust point-of-service (POS) functionality.

  • Customer Engagement

    Craft meaningful physical and digital shopping experiences with a real-time view of your customers’ actions and needs at every step of their journey.

  • CX Commerce

    Provide a frictionless customer experience while boosting conversion rates with integrated POS and ecommerce systems.

  • Payment

    Provide a fixed rate and competitive pricing model that enables retailers to anticipate exactly how much they’ll pay for each transaction—regardless of the payment method. There are no additional service or convenience fees or monthly minimums.

  • Order Management Suite

    Deliver exceptional customer service while maintaining visibility into order shipments and status. Empower associates with customer appeasement capabilities before and after the sale.

  • Store Inventory Operations Cloud

    Instantly access accurate inventory data to execute efficient and consistent in-store processes and procedures.

  • Collect and Receive

    Gain agility by moving and placing assets, including customers, inventory, and fixtures, across the last mile of the estate that's closest to the point of purchase.

  Resources

  • IDC MarketScape: Worldwide Retail Customer Relationship Management Software 2024 Vendor Assessment
  • Datasheet: Xstore Point of Service (PDF)
  • Video: Create an Agile, Flexible Store Layout
• POS hardware systems

  • MICROS Workstation 8 Series

    Featuring a slim, 14-inch touch screen display and warm platinum finish, Oracle MICROS Workstation 8 Series fuses a modern, sophisticated look with reliability and dependability.

  • MICROS Workstation 6 Series

    The retail environment is demanding, and you need a POS system with modern features that can withstand hard day-to-day use.

  • Xstore Point of Service

    Give your store associates a deeper understanding of customers and greater visibility with robust POS functionality.

  Resources

  • Video: See Oracle MICROS Workstation 8 Series in Action (0:26)
• Marketing solutions

  • B2C Marketing

    Design and launch contextually relevant digital marketing campaigns at scale that enhance the customer experience and maintain context across the entire customer journey.

  • Customer Loyalty

    Build relationships with your largest and most valuable customers through targeted loyalty and reward programs. Integrate your loyalty program across your entire ecosystem to deliver personalized experiences at every touchpoint.

  • Content Management

    Create and deliver personalized content using the power of AI across all applications and marketing, commerce, and customer service channels.

  • Consumer Insights

    Get customer-specific insights derived from analysis of segmentation, demographics, market basket, product affinity, and promotion performance to design marketing programs that convert to transactions.

  • Infinity Behavioral Intelligence

    Optimize your shoppers’ journey in real time using online behavioral data, applied intelligence, and dynamic recommendations.

  • Campaign Management

    Design, manage, execute, and analyze omnichannel marketing campaigns with targeted, personalized messaging at scale.

  Resources

  • What is digital marketing?
  • What is CX?
  • What is customer loyalty?
  • What is customer service?
• Planning, pricing, and optimization

  • Merchandise Financial Planning

    Coordinate plans across multiple teams. Invest in the right inventory using science, actualized weekly sales, location views, and unconstrained forecasts.

  • Assortment Planning

    Define and execute local assortments, improve traffic conversion into higher sales and margins, and increase customer satisfaction. Leverage advanced clustering and size profile optimization to ensure the right mix.

  • Lifecycle Pricing Optimization Cloud

    Recommend the right prices to keep inventory moving. Use pricing as a lever for demand to maximize profits and sell-through with targeted promotions, markdowns, and offers.

  • Assortment and Space Optimization

    Optimize assortments to available space to maximize planogram performance, return on space, sales, revenue, and profits.

  • Category Management

    Consolidate multiple data sources into an easy-to-consume format and gain actionable insights and recommendations to drive targeted customer-centric assortments.

  • Science Platform Cloud

    Use our embedded, retail-specific AI and machine learning to improve every aspect of merchandise planning, leveraging customer segment decision trees, demand transference analysis, size profile optimization, space allocation optimization, and planogram performance data.

  • Data Store

    Oracle Retail Data Store is a low-cost, low-code environment that enables retailers to innovate, take control of their data, and extend the capabilities of their Oracle Retail cloud services.

  • Enterprise Performance Management

    Understand the impact of strategic decisions across your bottom line, balance sheet, cash flow, and shareholder value before including them in your operational plan.

  Resources

  • Article: What Is Assortment Planning in Retail? 9 Ways to Optimize
  • Video: Hibbett Retail: A Connected View of Inventory Planning
• Merchandise operations management

  • Merchandising System

    Manage, control, and perform seamless execution of day-to-day merchandising activities, including purchasing, distribution, order fulfillment, and financial close.

  • Invoice Matching

    Manage the matching, reconciliation, and payment of supplier invoices with a configurable, automated solution. Resolve identified exceptions using workflows that are aligned with business policies.

  • Sales Audit

    Process and validate sales transactions from all channels. Ensure clean and consistent sales information while managing discrepancies by exception.

  • Retail Pricing

    Implement a complete, rules-based pricing engine that supports regular, promotional, and clearance pricing across all touchpoints.

  • Allocation

    Deliver products to the right place at the right time with a powerful, accurate, and easy-to-use method of allocating merchandise. Effectively allocate products through their lifecycle to get them in front of the right shoppers.

  • Supplier Evaluation

    Evaluate merchandising suppliers and enable the assessment and governance of ethical, environmental, safety, and quality performance to protect your brand from supply chain risks and improve sustainability.

  • Store Inventory Operations Cloud

    Access accurate store-stock data to execute seamless commerce anywhere through consistent, efficient, and effective in-store processes and procedures.

  • Merchandising Insights

    Identify actionable merchandising opportunities across touchpoints, including back orders and returns, top/bottom sellers, demand, fulfillment, and price and promotion analysis.

  • Data Store

    Oracle Retail Data Store is a low-cost, low-code environment that enables retailers to innovate, take control of their data, and extend the capabilities of their Oracle Retail cloud services.

  Resources

  • Video: Abercrombie & Fitch Co.: Zero Downtime on the Path to Innovation
  • Video: Flink: Online Grocery Takes the Fast Lane to Digital Transformation
• Supply chain management

  • Demand Forecasting

    Maximize forecast accuracy for the entire product lifecycle with next-generation retail science paired with exception-driven processes and delivered on our platform for modern retailing.

  • Inventory Planning Optimization Cloud

    Get better visibility into supply chains and leverage AI and machine learning to manage inventory levels, improve demand forecasting, identify risks, and provide recommendations to guard against inventory shortages or delays.

  • Inventory Optimization Cloud

    Instantly access accurate store-stock data to execute consistent, efficient, and effective in-store processes and procedures.

  • Allocation

    Deliver products to the right place at the right time with a powerful, accurate, and easy-to-use method of allocating merchandise. Effectively allocate products through their lifecycle to get them in front of the right shoppers.

  • Logistics

    Seamlessly manage transportation, global trade, and distribution to maximize order fulfillment and minimize logistics costs while adapting to business disruptions and changes in your supply chain.

  • Warehouse Management

    Manage and optimize essential supply chain processes for omnichannel fulfillment, with complete visibility and control of orders and inventory throughout the distribution process.

  Resources

  • Article: Fashion Supply Chain: Everything You Need to Know
  • Video: See Retail Supply Chain in Action (1:45)
  • Report: 3 Steps to Simplifying Demand Forecasting for Fashion Retailers
• AI and analytics

  • Inventory Planning Optimization Cloud

    Get better visibility into supply chains and leverage AI and machine learning to manage inventory levels, improve demand forecasting, identify risks, and provide recommendations to guard against inventory shortages or delays.

  • Merchandising Insights

    Identify actionable merchandising opportunities across touchpoints, including back orders and returns, top/bottom sellers, demand, fulfillment, and price and promotion analysis.

  • Lifecycle Pricing Optimization Cloud

    Analytical insights provide recommendations for optimal promotions, markdowns, and targeted offers that maximize profits and sell-through.

  • Consumer Insights Cloud

    Get customer-specific insights derived from analysis of segmentation, demographics, market basket, product affinity, and promotion performance to design marketing programs that convert to transactions.

  • Assortment and Space Optimization

    Optimize assortments to available space for each store to maximize planogram performance, return on space, sales, revenue, and profits while improving customer satisfaction.

  • Science Platform Cloud

    Use embedded, retail-specific AI and machine learning to improve every aspect of merchandise planning, leveraging customer segment decision trees, demand transference analysis, size profile optimization, space allocation optimization, and planogram performance data.

  Resources

  • Ebook: The Retailer’s Guide to AI Analytics
  • Video: Applying AI to Retail
  • Article: What Is Retail Analytics?
• Brand compliance

  • Brand Compliance Management

    Ethically manage your product lifecycle, maintaining compliance while improving financial performance.

  Resources

  • Ebook: 7 Steps to Make Grocery Stores Profitable
  • Video: Maximizing Margins in Grocery
• Enterprise resource planning

  • Financials

    Gain a complete view of real-time financial data and adopt a multidimensional reporting platform from stores to the central office. Simplify the process of transferring data from dispersed stores to the general ledger.

  • Procurement

    Improve supplier performance and value by systematically qualifying and managing suppliers, collaborating with them, and swiftly completing contracts and payments.

  • Revenue recognition

    Manage compliance with ASC 606 and IFRS 15 for customer incentives such as coupons and rebates, loyalty programs, and gift cards.

  • Enterprise Performance Management

    Optimize your omnichannel retail strategies. Use enterprise planning capital and strategic modeling solutions to determine how to allocate limited CapEx funds.

  • ERP Analytics

    Evaluate your channels’ profitability by various performance metrics, including revenue, cost of goods sold, gross margin, and net margin.

  • Merchandise Operations Management

    Manage, control, and easily perform day-to-day merchandising activities, including purchasing, distribution, order fulfillment, and financial close. Manage inventory across every shopping journey, not just a single store or channel.

  Resources

  • Take an Oracle Financials product tour
  • Take an Oracle Enterprise Performance Management product tour
• Human capital management

  • Recruiting

    Simplify candidates’ experiences by eliminating the need to create an account and enabling a digital assistant to instantly answer questions.

  • Talent Management

    Give new store associates a personalized to-do list and easy-to-follow onboarding process all in one place that they can complete from any device.

  • Workforce Management

    Create flexible workforce plans and “what-if” modeling to adapt to changing store environments and understand the impact of staffing decisions.

  • Payroll

    Support global payroll with accuracy and leverage predefined integrations with your payroll providers, reducing complexity and cost.

  Resources

  • Take a tour of Oracle Human Capital Management
  • Why choose Oracle HCM over Workday?
• Cloud infrastructure

  • Migrating applications

    Merchandising is essential to business growth and daily operations. Bring enterprise applications, including Oracle Retail Merchandising System, to the cloud to improve performance, reliability, speed, and security. With full production in the cloud, retailers can maintain real-time inventory visibility and expedite intraday sales batch performance.

  • Migrating databases

    Retailers require resilient, scalable databases to consistently process transactions and support highly available applications. Deliver an always-on, low-latency customer experience during peak shopping with Oracle Exadata Database Cloud Service. Or run Oracle Autonomous Database for transaction processing, data warehousing, and JSON. Seamlessly move the most demanding databases to the cloud with no changes to applications.

  • Supply chain management

    Retailers must move with agility and speed to meet increasingly complex omnichannel demands. Warehouse management software in the cloud maximizes resilience and scalability.

  • Cloud deployment models

    Retailers can support distributed application workloads using OCI FastConnect to connect on-premises locations or other public clouds directly to OCI through dedicated, private, low-latency connections. Data residency requirements can be addressed with OCI Dedicated Region.

  Resources

  • Learn about ISV partners running on OCI