Effective October 31, 2011, the initial point of contact for Datanomic product support is through the Oracle Customer Support systems and infrastructure and no longer through the Datanomic support hotline or email. Please discontinue using the Datanomic support mechanisms effective immediately.
New Process for Support Renewals
Beginning July 1, 2011, you will no longer go through Datanomic to renew your support contract. This process will be transitioned to Oracle Support Sales, with processing resuming in September, 2011. However, you will continue to be supported—even if your support expires during this transitional period—as long as you have an active support contract or you have received a Datanomic support invoice as of July 1, 2011.
If your support term has already expired, an Oracle Support Sales Representative will contact you beginning in September, 2011, otherwise our practice is to contact customers 90 days in advance of the expiration of the current support term to discuss the renewal.
Oracle will work with you to migrate your support contract to Oracle Premier Support and an Oracle License and Services Agreement to govern the next support term. Please note that Oracle will not be renewing contracts for the Datanomic support programs and instead your support will be migrated to Premier Support. For more information about the Oracle Support Offerings, please go to https://www.oracle.com/us/support/.
As the transition is complete, an Oracle Support Sales representative will contact you about your support renewal.