Oracle Intelligent Advisor helps service agents deliver the right advice to every customer. This decision automation solution empowers business users to configure rules, ensuring customers, service agents, and employees always receive enriched, personalized, and precise customer service.
Together, digital assisted service and self-service can help companies overcome persistent challenges and transform customer service.
Let customers efficiently help themselves resolve both simple and complex issues.
Provide personalized advice tailored to each person using intelligent online interviews.
Enrich conversational experiences through chats and chatbots.
Embed an Intelligent Advisor interview within the body of a knowledge article to provide dynamic and personalized scenarios for customers and service agents.
Give business users the power to configure advice, either through a web browser or a desktop development tool.
Equip business users to establish and manage rules—without the need to engage a programmer.
Design intuitive and exceptional customer experiences (CX).
Easily create and deploy decision-making services in a web browser, eliminating the need to install and manage a desktop development tool. Centralize the custom application logic and easily share decision-making rules with stakeholders.
Collaborate across your entire business, allowing multiple authors to write rules for interviews and decision service projects.
Support your contact center agents in providing consistent and personalized advice and decisions across all channels, in any language.
Empower agents to quickly make decisions and decrease the need for escalation.
Give service agents the means to easily handle all customer calls—from simple to complex.
Understand and improve customer experience through channel interviews and decision analytics.
Leverage what-if analysis to assess the impact of changes in legislation, policies, or regulations on your customers.
Understand which rules drive better customer experiences.
Easily integrate automated, intelligent decision-making into your existing systems, processes, and workflows.
Seamlessly connect with your existing applications to perform high-volume calculations and scale decision-making.
Automate decisions and complex calculations with service workflows and batch processes.
Ensure company compliance by transparently recording and explaining the advice given and decisions made.
Discover insights into your customers’ journeys and determine compliance with your business standards using accurate and reliable analytics and reports.
Provide detailed explanations for automated decisions.
Deliver next-generation individualized service with consistent, automated advice and decisions.
Create differentiated advice and decision experiences through personalized interviews for customers, service agents, and employees across all channels.
Empower business users to easily automate by configuring rules and managing deployments and integrations from their browser.
Heike Lorenz, Product Marketing Director, Oracle
Oracle’s virtual meetups are an excellent opportunity to connect with peers and the Intelligent Advisor development team. We will share best practices, tips/tricks, and everything we know, and you have the opportunity to provide feedback and learn more about Intelligent Advisor. Continue reading to see what’s coming up.Read the complete post
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Our best practice materials provide valuable guidance on how to design policy models and dozens of useful tips for delivering rich and natural-feeling interactive interviews and other decision-making experiences with Intelligent Advisor. Highly recommended reading for all skill levels.