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Siebel Contact Center

Create, Deploy and Manage Across all Channels

Oracle's Siebel Contact Center transforms a business's call center into an integral part of its total sales, marketing, and service delivery strategy. The application enables agents to handle service, support, and sales interactions seamlessly across all communication channels. As a result, businesses can reduce costs while enhancing service delivery.

  • Customer Dashboard provides a snapshot of key customer attributes, installed services and products, and customer interactions

  • Contact Center agents to manage customer communications through one central location

  • iHelp provides contextual help anywhere in the application

  • Siebel includes over 250 charts as standard

  • Field Service Part Tracker view on mobile tablets

  • Public Sector eService Portal on mobile devices

  • Siebel eService for Public Sector provides a world-class citizen service portal

  • Siebel Account List View

Siebel Dynamic Pricer
  • E-mail Response - automatically respond to customer e-mail
  • Computer Telephony Integration - provide caller information to agents automatically
  • Customer Dashboard - present a comprehensive view of critical information about a customer
  • Contact Management - provide agents with a complete history of all interactions with a customer
  • Household Management - view the complete profile of economically affiliated individuals
  • Contextual Search - retrieve information from anywhere in the application
  • Workflow Management - route and track tasks throughout their lifecycles

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