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Siebel Contact Center—Resources
Oracle's Siebel Contact Center transforms a business's call center into an integral part of its total sales, marketing, and service delivery strategy. The application enables agents to handle service, support, and sales interactions seamlessly across all communication channels. As a result, businesses can reduce costs while enhancing service delivery.
Customer Dashboard provides a snapshot of key customer attributes, installed services and products, and customer interactions
Contact Center agents to manage customer communications through one central location
iHelp provides contextual help anywhere in the application
Siebel includes over 250 charts as standard
Field Service Part Tracker view on mobile tablets
Public Sector eService Portal on mobile devices
Siebel eService for Public Sector provides a world-class citizen service portal
Siebel Account List View
- Overview
- Resources
Data Sheets
- Data sheet: Contact On Demand for Siebel CRM (PDF)
- Data sheet: Chat On Demand for Siebel CRM (PDF)
- Data sheet: HelpDesk (PDF)
- Data sheet: Siebel Email Response (PDF)
- Data sheet: Siebel Field Service (PDF)
- Data sheet: Siebel Field Service Integration with Oracle Real-Time Scheduler (PDF)
- Data sheet: Siebel SmartScript (PDF)
- Data sheet: Siebel Mobile Solutions (PDF)
- Data sheet: Oracle Mobile Sales Assistant (includes support for Apple iPhone) (PDF)
- Data sheet: Oracle Mobile Sales Forecast (currently available for Apple iPhone only) (PDF)