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Siebel Field Service

Oracle's Siebel Field Service enables businesses to dramatically enhance their customer service offerings. With support for everything from call routing and asset management to onsite invoicing and mobile connectivity, it can also be easily integrated with other Oracle and third-party applications to create a comprehensive, multichannel service solution.

  • Customer Dashboard provides a snapshot of key customer attributes, installed services and products, and customer interactions

  • Contact Center agents to manage customer communications through one central location

  • iHelp provides contextual help anywhere in the application

  • Siebel includes over 250 charts as standard

  • Field Service Part Tracker view on mobile tablets

  • Public Sector eService Portal on mobile devices

  • Siebel eService for Public Sector provides a world-class citizen service portal

  • Siebel Account List View

  • Overview
Siebel Dynamic Pricer
  • Appointment Booking - confidently schedule activities that meet customer demand with reduced cost
  • Real-time scheduling and dispatch - optimize schedules and routing to accommodate unexpected delays
  • Contract Management - create and manage service offerings from quote to contract
  • Mobile Field Service - provide complete wireless access to customer information, knowledge bases, and more
  • Parts and Logistics - track service inventory and optimize stocking of spare parts
  • Asset Management - seamlessly manage warranty information

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