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Oracle's Siebel HelpDesk enables the deployment of Information Technology Infrastructure Library-compliant service solutions. By managing incidents, requests, and other IT service processes, the application helps businesses control costs, allocate scarce resources, and improve the speed and quality of service response.
Customer Dashboard provides a snapshot of key customer attributes, installed services and products, and customer interactions
Contact Center agents to manage customer communications through one central location
iHelp provides contextual help anywhere in the application
Siebel includes over 250 charts as standard
Field Service Part Tracker view on mobile tablets
Public Sector eService Portal on mobile devices
Siebel eService for Public Sector provides a world-class citizen service portal
Siebel Account List View