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Siebel HelpDesk

Oracle's Siebel HelpDesk enables the deployment of Information Technology Infrastructure Library-compliant service solutions. By managing incidents, requests, and other IT service processes, the application helps businesses control costs, allocate scarce resources, and improve the speed and quality of service response.

  • Customer Dashboard provides a snapshot of key customer attributes, installed services and products, and customer interactions

  • Contact Center agents to manage customer communications through one central location

  • iHelp provides contextual help anywhere in the application

  • Siebel includes over 250 charts as standard

  • Field Service Part Tracker view on mobile tablets

  • Public Sector eService Portal on mobile devices

  • Siebel eService for Public Sector provides a world-class citizen service portal

  • Siebel Account List View

Siebel Dynamic Pricer
  • Incident Management - identify the root cause of problems
  • Change Management - establish procedures for handling IT infrastructure changes
  • Asset Management - track and maintain a complete inventory of IT assets
  • Service Level Management - align service delivery with established entitlements, availability, and response times
  • Help Desk Analytics - monitor how an organization is delivering on key metrics and agreements

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