Create, Deploy, and Manage Across all Channels
Oracle's Siebel Contact Center transforms your call center into an integral part of your total sales, marketing, and service delivery strategy. It enables agents to handle service, support, and sales interactions seamlessly across all communication channels. As a result, businesses can reduce costs while enhancing service delivery.
Key Features
- Automatically respond to customer email
- Provide caller information to agents automatically
- Present a comprehensive view of critical customer information with dashboards
- Give agents a complete history of all customer interactions
- View the complete profile of economically affiliated individuals
- Retrieve information from anywhere in the application
- Easily route and track tasks throughout their lifecycles
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