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Strategic Service Management

Oracle's Siebel Field Service enables businesses to dramatically enhance their customer service offerings. With support for everything from call routing and asset management to onsite invoicing and mobile connectivity, it can also be easily integrated with other Oracle and third-party applications to create a comprehensive, multichannel service solution.

Key Features

Key Features

  • Confidently schedule activities that meet customer demand while reducing costs
  • Optimize schedules and routing to accommodate unexpected delays
  • Contract Management—create and manage service offerings from quote to contract
  • Create and manage service offerings—from quote to contract
  • Provide complete mobile access to customer information, knowledge bases, and more
  • Track service inventory and optimize stocking of spare parts
  • Seamlessly manage warranty information

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