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Transform IT Service Management
Oracle’s Siebel HelpDesk provides a vital day-to-day contact point to handle customer or employee problems, complaints, or questions. With embedded best practices for managing IT service processes, Siebel HelpDesk streamlines your internal support operations and maximizes efficiency throughout your organization.
Key Features
- Identify the root cause of problems
- Establish procedures for handling IT infrastructure changes
- Track and maintain a complete inventory of IT assets
- Align service delivery with established entitlements, availability, and response times
- Monitor how an organization is delivering on key metrics and agreements
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